James Ward
Braintree,Essex
Summary
Detail-oriented Operations Manager specialising in compliance oversight and performance monitoring. Resolves logistical challenges to minimise disruption and ensure timely service delivery.
Cultivates strong relationships across teams to align transport needs with business objectives Widely experienced management professional with deep understanding of employee rights and management prerogatives.
Displays productive management style and excels at solving people problems. Recognises importance of responsibility, authority and accountability.
Overview
22
22
years of professional experience
Work History
Operations/Transport Manager
First Essex
Colchester, Essex
11.2003 - 02.2026
- Implementing cost control measures and managing KPI targets
- Oversight of Operators licence and ensuring compliance
- Planning and overseeing driver responsibilities and obligations
- Oversee Supervisor team while maintaining compliance and maximising efficiency
- Meeting customer needs with reliability and punctuality
- Oversee working time directive through utilisation of report system.
- Investigated accidents and incidents within the transport operation, implementing measures to prevent future occurrences.
- Identified areas for improvement in transport operations and sought opportunities for improvement.
- Conducted performance evaluations for staff, identifying areas for development and implementing improvement plans.
- Conducted regular safety audits and risk assessments to comply with legal and company standards.
- Developed strong working relationships with colleagues across business at all levels to communicate transport department requirements and needs.
- Resolved logistical issues promptly, minimising disruption to services and maintaining high levels of customer satisfaction.
- Managed a team of drivers, motivating and leading them to achieve departmental targets and objectives.
Education
CPC - Professional Competence in Passenger Transport
Chartered Institute of Logistics and Transport
Corby, NTH2022
Skills
- Cost control
- KPI management
- Compliance oversight
- Driver planning
- Performance evaluation
- Team leadership
- Operational efficiency
- Transport Management CPC
- Safety compliance awareness
- Performance monitoring
- Driver allocation
- Positive attitude
- Driver performance management
Hobbies and interests
- A love of Sport, Formula 1 and Football
- A love of Film and Theater
- Family trips abroad to see as much of the World as possible
Timeline
Operations/Transport Manager
First Essex
11.2003 - 02.2026
CPC - Professional Competence in Passenger Transport
Chartered Institute of Logistics and Transport