Summary
Overview
Work history
Education
Skills
References
Websites
Interests
Timeline
Generic

James Thacker

Bishop's Stortford,UK

Summary

A motivated and empathetic leader with strong experience in coaching, mentoring, and developing others to reach their full potential. Skilled in building positive relationships, fostering inclusive learning environments, and encouraging personal growth through collaboration and open communication. My background in professional mentoring, leadership, and sports coaching has equipped me with the ability to inspire, engage, and support learners of all abilities. Passionate about promoting wellbeing, resilience, and teamwork, I am committed to making a positive impact in the classroom.

Overview

8
8
years of professional experience
6
6
years of post-secondary education

Work history

Customer Success Manager

Darktrace
01.2025 - 09.2025
  • Delivered clear, engaging presentations to varied audiences, developing strong skills in simplifying complex concepts — directly transferable to explaining challenging material in the classroom.
  • Adapted communication style to suit different stakeholders, from technical specialists to senior leaders, demonstrating the ability to connect with and engage diverse learners.
  • Collaborated across departments to achieve shared goals, reflecting teamwork and interpersonal skills essential for working with colleagues and supporting whole-school initiatives.
  • Managed multiple projects and priorities simultaneously, evidencing strong organisational skills and the ability to work effectively under pressure.
  • Built positive relationships through empathy, patience, and effective communication, creating an inclusive environment that supports understanding and engagement.

Defence and Forwards Coach

Hertford Rugby Football Club
06.2023 - 09.2025
  • Designed and delivered structured training sessions, focusing on skill development, teamwork, and resilience.
  • Took on Head Coach responsibilities, leading team strategy, match preparation, and performance review.
  • Provided one-to-one mentoring, balancing discipline with encouragement to build confidence and resilience.

Mentor

Self-initiated Programme
01.2018 - 09.2025
  • Supported five individuals in career development, goal-setting, time management, and communication.
  • All mentees achieved their objectives through personalised coaching and tailored learning methods.

Senior Client Partner

Unity (Parsec)
04.2022 - 11.2024
  • Trained and coached new team members on communication and client engagement.
  • Led team meetings and facilitated knowledge-sharing sessions to achieve objectives.
  • Wellbeing advocate, supporting colleagues’ mental health through workshops and Q&A sessions.

Partner Business Manager

Hewlett Packard Enterprise
08.2018 - 04.2022
  • Mentored early-career professionals through weekly sessions, focusing on personal and professional growth.
  • Delivered workshops to develop teamwork, decision-making, and communication.
  • Led collaborative projects, strengthening leadership and facilitation skills.

Education

Executive Leadership Programme -

Oxford Saïd Business School

BSc - Business Economics and Finance

Loughborough University
09.2014 - 06.2018

A levels - Business Studies (A), Economics (B), History (B)

Harrow School
09.2012 - 07.2014

Skills

  • Session planning & delivery
  • Mentoring & coaching
  • Group management
  • Empathetic communication
  • Motivating learners of all abilities
  • Teamwork & collaboration
  • Wellbeing & pastoral care

References

Available on request.

Websites

Interests

Wellbeing Advocate (Unity): Supported mental and physical wellbeing initiatives. Charity Work: Active with Incourage (men’s mental health), Movember fundraising, Prince’s Trust cycle event. Rugby Career: Former England U16 international and Saracens U18 captain, demonstrating leadership, teamwork, and resilience.

Timeline

Customer Success Manager

Darktrace
01.2025 - 09.2025

Defence and Forwards Coach

Hertford Rugby Football Club
06.2023 - 09.2025

Senior Client Partner

Unity (Parsec)
04.2022 - 11.2024

Partner Business Manager

Hewlett Packard Enterprise
08.2018 - 04.2022

Mentor

Self-initiated Programme
01.2018 - 09.2025

BSc - Business Economics and Finance

Loughborough University
09.2014 - 06.2018

A levels - Business Studies (A), Economics (B), History (B)

Harrow School
09.2012 - 07.2014

Executive Leadership Programme -

Oxford Saïd Business School

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James Thacker