James Stanton

Plymouth Backpackers was a budget accommodation provider, which I managed for 7 years. I was in charge of all aspects of the business, from the day-to-day operations to overall strategic planning.

As Hotel Manager, I grew the business, demonstrating outstanding customer service by actively listening, problem-solving and addressing concerns efficiently. Flexible, respectful and professional, I navigated challenging situations calmly, offering tailored solutions based on customer experiences and critical thinking. My role included managing staff performance, conducting appraisals and leading training programs to ensure high standards in guest services, room conditions and housekeeping. I also ensured compliance with health and safety regulations and coordinated emergency procedures. I was responsible for researching and implementing Property Management Systems and Channel Managers and I am highly proficient in using Siteminder, Little Hotelier, Amenitiz, and Cloud Beds. Additionally, I coordinated large-scale events, managed budgets and forecast sales and occupancy trends to optimise resources. I developed and executed marketing and sales strategies to boost bookings and revenue and led HR and budgeting initiatives to support the overall success of the hotel. Through proactive leadership and efficient management, I ensured a smooth, high-performing work environment.

Dimension Data is an IT infrastructure provider that caters to medium to large businesses and corporations. My team effectively managed a pool of over 200 client accounts.

My role involved addressing enquiries and resolving issues promptly. By cultivating strong relationships with clients and stakeholders, I successfully delivered presentations to secure new business partnerships, fostering long-term collaborations. I led team meetings, acted as liaison between clients and the sales and technical departments and oversaw account portfolios to ensure top-quality service delivery. Regular communication with clients, including on-site visits, helped maintain and strengthen partnerships. I coordinated the on-boarding process for new customers and introduced new products to existing clients. Additionally, I demonstrated product features to engage potential clients and managed escalated issues to restore satisfaction, resulting in strong client loyalty and future business opportunities.

As the Founder and General Manager of ARG Solar, I successfully built and grew the business from the ground up, specialising in the provision and installation of solar-powered water heating systems using advanced evacuated tube technology. I was responsible for every aspect of the company’s operations, from initial conception to daily management.

I managed product sourcing through a joint venture with Consol, based in the UK and China, ensuring high-quality products and efficient supply chain logistics. Overseeing all aspects of the business, I led sales efforts, developing strategies, generating leads and guiding customers through the benefits of solar water heating. Coordinating installations, managing teams and scheduling projects, I ensured that systems were installed to the highest standards. Customer satisfaction was a key priority so I handled after-sales support, offering maintenance services and troubleshooting. I also focused on driving the growth of the business, identifying new opportunities, and maintaining a strong reputation for reliability, quality and innovation in the renewable energy sector.

Between 2000 and 2005, after graduating from university, I moved to Dublin, Ireland, and used the city as a base for both work and travel. During this time, I took on various roles including initially waitering and bar work, and later sales for a fire safety equipment company. I also gained experience in marketing for a restaurant chain and hotel group. This period was a time of growth, with work and travel offering valuable insights into both my career and personal development while enjoying the vibrant life in Dublin.