James Sewell
Kingston upon Hull
Summary
Detail-oriented administrative professional with a strong background in office support, recognised for quickly adapting to new systems and processes. Experienced in managing workloads efficiently, supporting team operations, and maintaining clear communication across departments. Highly proficient in the Microsoft Office Suite alongside having hands-on experience supporting the testing and development of a bespoke background screening system for both clients and candidates. Combining strong organisational and time management skills with a collaborative approach, enabling both independent contribution and seamless integration into existing teams. Holds a Master’s degree in Music from the University of Hull.
Overview
12
12
years of professional experience
13
13
years of post-secondary education
Work history
Senior QA Auditor
Agenda Screening Services
Kingston upon Hull
2025.08 - 2026.04
- Conduct final quality assurance checks on background screenings, ensuring compliance with BPSS, BS7858, and internal processes before client release
- Act as the last point of control, approving or returning cases where standards are not met to maintain high levels of accuracy and consistency
- Every independent check is reviewed to the upmost highest standard by a small team, so efficient working is a priority
- Serve as sole auditor for key high-volume clients with strict quality expectations, balancing accuracy with SLA targets
- Monitor and work to defined SLAs and KPIs, using performance data to identify trends and areas for improvement
- Support the development and refinement of team KPIs to enhance overall team efficiency and quality
- Identify recurring errors and implement corrective actions, including delivering training sessions to improve team performance
- Collaborate with screening teams to uphold quality standards while maintaining turnaround targets
Administrator- Background Screening Operations Analyst
Agenda Screening Services
Kingston upon Hull
2022.07 - 2025.07
- Managed high-volume caseload of candidate screenings across UK and international clients, ensuring compliance with Right to Work, DBS, overseas criminal checks, and 5-year activity verification, along with BPSS and BS7858 standards
- Maintained turnaround times targeting sub-7 days through effective workload prioritisation and proactive follow-ups
- Handled end-to-end communication with candidates, clients, and internal teams via shared and personal inboxes, ensuring timely resolution of queries
- Supported multiple teams during peak periods, requiring strong knowledge of varying client requirements and processes
- Produced client reports using Microsoft Office, analysing data such as turnaround times and identifying process delays to improve efficiency both on our side and the candidate's
- Being responsible for arranging client meetings, capturing and distributing key actions and insights across teams
- Contributed to onboarding and training of new colleagues, helping streamline workflows and improve team productivity
- Assisted in the development and testing of a new internal system, identifying bugs and suggesting enhancements that have since been adopted company-wide
- Ensured strict handling of sensitive data in line with GDPR regulations
Band Leader
Rocksteady Music School
Scunthorpe
2022.02 - 2022.06
- Delivered music lessons to primary school children (Reception-Year 6) across multiple schools in Scunthorpe and Grimsby
- Managed groups of up to 9 students per session, teaching guitar, bass, piano, drums, and vocals within structured 30-minute lessons
- Planned and led sessions with the aim of resulting in end-of-year performances, coordinating students to perform as a group and building confidence for them to perform in front of an audience
- Balanced individual support with group engagement in a fast-paced environment, maintaining focus and participation across all students
- Organised lesson logistics including equipment setup, student collection, and time management across multiple daily sessions
- Communicated regularly with parents, providing progress updates and written reports on student development
- Maintained detailed records for a high volume of students across multiple schools, ensuring accurate tracking of progress
- Supported other regional instructors with lessons and concerts when required
Customer Assistant
Tesco
Kingston upon Hull
2018.10 - 2021.12
- Keeping shelves stocked and tidy along with general cleaning of the store, e.g. Removing cardboard
- Accepting deliveries/tipping wagons in the warehouse
- General great customer service throughout the whole shift with ensuring customers find what they need, and left happy.
- Also trusted with daily logbook completion and other paperwork focused tasks such as waste reports and stock management.
Face to face Interviewer
Information By Design
Kingston upon Hull
2018.08 - 2018.10
- Working with the Office of the Police and Crime Commissionaire in Northampton, the University of Hull, and other companies collecting research through both canvassing and at large events such as Hull Freedom Festival
Front of House Staff
Wellington Pizza pub (formerly Buca Di Pizza)
Kingston upon Hull
2018.02 - 2018.07
Resource Assistant
Minsthorpe Community college
2014.01 - 2015.01
Education
Master's - Music
University of Hull
Hull, East Riding of Yorkshire 2018.09 - 2021.05
Bachelor's - Music
University of Hull
Hull 2015.09 - 2018.08
A levels - Music, Public services, Biology
Minsthorpe Community College 6th Form
2013.01 - 2015.01
GCSE's - undefined
Minsthorpe Community College
2008.01 - 2013.01
Skills
- Data Analysis
- Report writing
- Microsoft Office Suite
- Quality assurance
- Time management
- Training & Team Support
- Compliance management
- Business process improvement
- Problem-solving
- Leadership & Delegation
Personal Details
- Driver's License: Cars
- Eligible to work in the UK: Yes
- Highest Level of Education: Master's
Affiliations
- Football, Music production & Performance, TV & Film
Timeline
Senior QA Auditor
Agenda Screening Services
2025.08 - 2026.04
Administrator- Background Screening Operations Analyst
Agenda Screening Services
2022.07 - 2025.07
Band Leader
Rocksteady Music School
2022.02 - 2022.06
Customer Assistant
Tesco
2018.10 - 2021.12
Master's - Music
University of Hull
2018.09 - 2021.05
Face to face Interviewer
Information By Design
2018.08 - 2018.10
Front of House Staff
Wellington Pizza pub (formerly Buca Di Pizza)
2018.02 - 2018.07
Bachelor's - Music
University of Hull
2015.09 - 2018.08
Resource Assistant
Minsthorpe Community college
2014.01 - 2015.01
A levels - Music, Public services, Biology
Minsthorpe Community College 6th Form
2013.01 - 2015.01
GCSE's - undefined
Minsthorpe Community College
2008.01 - 2013.01