James Scales
Sittingbourne,Kent
Summary
I have a proven ability to lead teams, manage situations effectively, and maintain a structured and organized approach to my work. I adapt quickly to new environments, acquire skills efficiently, and actively seek opportunities to enhance my knowledge and expertise. I am highly motivated by new challenges, personal goals and achievements.
I take pride in my creativity and commitment to continuous improvement, consistently seeking ways to refine processes and achieve better outcomes. Dedicated and goal driven, I approach both professional and personal tasks with determination, always working towards success.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work history
Team leader
Halfords
Tonbridge, Kent
2020.09 - Current
- Led daily operations to ensure team met performance targets and maintained high standards.
- Mentored junior staff to enhance their skills and improve overall team efficiency.
- Delegated tasks to make best use of individuals' skills.
- Supported recruitment and training of new team members to ensure alignment with company values.
- Regularly cover management duties as and when needed
- Utilised specialised equipment to replace and repair tyres in various weather conditions.
- Currently level 3/4, including air conditioning, tow bars and servicing.
Shift leader
Tesco
Burnham-on-Sea, Somerset
2017.07 - 2020.09
- Led team during busy shifts to ensure high levels of customer service
- Trained new members of staff
- Resolved customer complaints and provided solutions to improve service.
- Carried out performance reviews
- Stock management
- Helped implement a positive work environment through open communication and feedback sessions.
Mechanical technician
RS & Son Autoworks
Gillingham, Kent
2016.02 - 2017.07
- Operated various hand and power tools to perform repairs and modifications on equipment.
- Managed inventory of parts and tools ensuring availability for timely repairs.
- Carried out general repairs
Store manager
One Stop
Weston-super-Mare/Gillingham, North Somerset/Kent
2012.11 - 2016.05
- Led daily operations by overseeing staff performance and ensuring adherence to company policies.
- Managed stock levels by conducting regular stock audits and coordinating with suppliers for timely replenishment.
- Coordinated staff schedules to optimise coverage during peak hours, improving operational efficiency.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Maintained an organised stock room for easy accessibility of goods.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Managed staff rotas and payroll.
- Personal license holder
Customer sales assistant
One Stop
Weston-super-Mare, North Somerset
2011.02 - 2012.10
- Provided good customer service
- Accepting deliveries
- Ensuring a safe working environment
- Stock takes
- Stock replenishment
- Took accountability for all monies in my till.
Education
Higher National Diploma - Fine art and further studies
Weston College
Weston-super-Mare 2010.09 - 2011.07
Foundation Degree in Arts - Applied sculpture and graphics and illustration
Weston College
Weston-super-Mare 2011.09 - 2013.07
Refrigerant FGAS Level 3 - Automotive
Halfords
Bristol 2021.06 - 2021.06
Skills
- Excellent customer service skills
- Computer skills
- Conflict resolution
- Managerial skills
- Customer and team focused
- Good organisational skills
- Task delegation
- Employee training and development
- Great communication skills
Timeline
Refrigerant FGAS Level 3 - Automotive
Halfords
2021.06 - 2021.06
Team leader
Halfords
2020.09 - Current
Shift leader
Tesco
2017.07 - 2020.09
Mechanical technician
RS & Son Autoworks
2016.02 - 2017.07
Store manager
One Stop
2012.11 - 2016.05
Foundation Degree in Arts - Applied sculpture and graphics and illustration
Weston College
2011.09 - 2013.07
Customer sales assistant
One Stop
2011.02 - 2012.10
Higher National Diploma - Fine art and further studies
Weston College
2010.09 - 2011.07