Summary
Overview
Work history
Education
Skills
Timeline
Generic

James Scales

Sittingbourne,Kent

Summary

I have a proven ability to lead teams, manage situations effectively, and maintain a structured and organized approach to my work. I adapt quickly to new environments, acquire skills efficiently, and actively seek opportunities to enhance my knowledge and expertise. I am highly motivated by new challenges, personal goals and achievements.


I take pride in my creativity and commitment to continuous improvement, consistently seeking ways to refine processes and achieve better outcomes. Dedicated and goal driven, I approach both professional and personal tasks with determination, always working towards success.

Overview

15
15
years of professional experience
3
3
years of post-secondary education

Work history

Team leader

Halfords
Tonbridge, Kent
09.2020 - Current
  • Led daily operations to ensure team met performance targets and maintained high standards.
  • Mentored junior staff to enhance their skills and improve overall team efficiency.
  • Delegated tasks to make best use of individuals' skills.
  • Supported recruitment and training of new team members to ensure alignment with company values.
  • Regularly cover management duties as and when needed
  • Utilised specialised equipment to replace and repair tyres in various weather conditions.
  • Currently level 3/4, including air conditioning, tow bars and servicing.

Shift leader

Tesco
Burnham-on-Sea, Somerset
07.2017 - 09.2020
  • Led team during busy shifts to ensure high levels of customer service
  • Trained new members of staff
  • Resolved customer complaints and provided solutions to improve service.
  • Carried out performance reviews
  • Stock management
  • Helped implement a positive work environment through open communication and feedback sessions.

Mechanical technician

RS & Son Autoworks
Gillingham, Kent
02.2016 - 07.2017
  • Operated various hand and power tools to perform repairs and modifications on equipment.
  • Managed inventory of parts and tools ensuring availability for timely repairs.
  • Carried out general repairs

Store manager

One Stop
Weston-super-Mare/Gillingham, North Somerset/Kent
11.2012 - 05.2016
  • Led daily operations by overseeing staff performance and ensuring adherence to company policies.
  • Managed stock levels by conducting regular stock audits and coordinating with suppliers for timely replenishment.
  • Coordinated staff schedules to optimise coverage during peak hours, improving operational efficiency.
  • Handled cash transactions accurately, minimising financial discrepancies at the till.
  • Maintained an organised stock room for easy accessibility of goods.
  • Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
  • Managed staff rotas and payroll.
  • Personal license holder

Customer sales assistant

One Stop
Weston-super-Mare, North Somerset
02.2011 - 10.2012
  • Provided good customer service
  • Accepting deliveries
  • Ensuring a safe working environment
  • Stock takes
  • Stock replenishment
  • Took accountability for all monies in my till.

Education

Higher National Diploma - Fine art and further studies

Weston College
Weston-super-Mare
09.2010 - 07.2011

Foundation Degree in Arts - Applied sculpture and graphics and illustration

Weston College
Weston-super-Mare
09.2011 - 07.2013

Refrigerant FGAS Level 3 - Automotive

Halfords
Bristol
06.2021 - 06.2021

Skills

  • Excellent customer service skills
  • Computer skills
  • Conflict resolution
  • Managerial skills
  • Customer and team focused
  • Good organisational skills
  • Task delegation
  • Employee training and development
  • Great communication skills

Timeline

Refrigerant FGAS Level 3 - Automotive

Halfords
06.2021 - 06.2021

Team leader

Halfords
09.2020 - Current

Shift leader

Tesco
07.2017 - 09.2020

Mechanical technician

RS & Son Autoworks
02.2016 - 07.2017

Store manager

One Stop
11.2012 - 05.2016

Foundation Degree in Arts - Applied sculpture and graphics and illustration

Weston College
09.2011 - 07.2013

Customer sales assistant

One Stop
02.2011 - 10.2012

Higher National Diploma - Fine art and further studies

Weston College
09.2010 - 07.2011
James Scales