James Ryder
Crewe,England
Summary
Detail-oriented Administrative Professional with over 9 years of experience in records management and workflow coordination. Expertise in managing confidential information and maintaining accurate documentation while prioritising multiple responsibilities under tight deadlines. Committed to enhancing compliance with company procedures and driving operational efficiency through reliable execution.
Overview
12
12
years of professional experience
Work History
Operational Support Specialist
Assurant Inc.
Crewe
02.2022 - Current
- Oversee high volume customer and partner data entry across internal CRM platforms and third-party portals, ensuring GDPR compliant data processing and service consistency
- Liaised with high-profile partners to securely exchange information and streamline inter-company processes
- Play a key role in enhancing B2B collaboration through regular virtual meetings, data analysis and workflow optimization
- Supported daily team coordination by distributing tasks in line with service deadlines and performance metrics
- Enhanced operational performance by optimising inventory and stock tracking systems, decreasing error rates and increasing fulfilment speed
Customer Service Advisor (Promoted)
Assurant Inc.
Crewe
08.2021 - 02.2022
- Consistently exceeded KPIs for call handling time and customer satisfaction, contributing to department-wide performance gains
- Resolved escalated complaints using conflict resolution techniques, achieving consistent positive feedback and minimising follow up
- Provided end to end support for insurance claims, delivering personalised assistance through digital and voice channels
- Streamlined real-time claims input across multiple systems, reducing data entry errors and improving processing speed
- Updated and entered case data across multiple platforms, reducing processing delays and minimising input errors
Customer Liaison & Collections Officer
Ryder Finance
01.2015 - 04.2024
- Managed loan accounts and collections, ensuring compliance with FCA and HMRC regulations
- Maintained FCA and HMRC compliance during audits, thanks to meticulous record-keeping and process integrity
- Balanced demanding fieldwork with back-office reporting, consistently hitting collection targets and submission deadlines
- Provided face-to-face customer support, effectively handling high-value cash transactions
- Applied discretion to manage confidential financial data responsibly and ethical decision-making in managing sensitive financial information
Education
GCSEs - History, English, Maths, PE, Business Studies, Science
Alsager High School
Alsager, CHESkills
- GDPR compliance
- Regulatory compliance
- Claims management
- Data accuracy
- CRM software
- SLA compliance
- Customer support
- Client service
- Multichannel communication
- Microsoft Office Suite proficiency
- Cross-functional collaboration
- Independent workload management
Additional information
- - Full UK Driving Licence
- - References available on request
Timeline
Operational Support Specialist
Assurant Inc.
02.2022 - Current
Customer Service Advisor (Promoted)
Assurant Inc.
08.2021 - 02.2022
Customer Liaison & Collections Officer
Ryder Finance
01.2015 - 04.2024
GCSEs - History, English, Maths, PE, Business Studies, Science
Alsager High School