James Rowlett
Dronfield
Summary
Ambitious and results-driven, possessing excellent communication and persuasive skills, complemented by background in customer service and relationship building. Proven ability to quickly learn and apply sales techniques, and maintain positive attitude in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Direct Sales Agent
Spectrum Insurance Limited
Sheffield, South Yorkshire
01.2024 - Current
- Achieved high level of customer engagement through effective communication skills.
- Established rapport to gain customer trust, resulting in increased repeat business.
- Implemented upselling techniques during interactions, maximising sale value per transaction.
- Optimised closing opportunities, boosting sales revenue growth by 300%.
Mobile Lab - Area / Regional Manager
Mobile Lab
Nottingham, Nottinghamshire
12.2019 - 04.2023
- Expanded from 2 to 16 stores in 3 years.
- Set up online business for electronic parts, established Repair Centre for postal repairs and B2B clients, overcoming challenges posed by closure of retail stores during Covid-19 Pandemic.
- Led hiring initiatives, conducted training, managed performance appraisals, including disciplinary actions when necessary.
- Managed staff rotas for all stores, repair centre, construction staff, ensuring efficient scheduling.
- Enhanced team's performance through regular training.
- Maintained constant communication with staff, giving transparency and trust.
Acting Store Manager
iSmash UK
Sheffield, South Yorkshire
05.2016 - 11.2019
- Assumed leadership responsibilities during Store Manager's long absence.
- Managed weekly banking reconciliation, participated in management meetings (both virtual as well as in-person in London)
- Provided technical support, demonstrating strong commitment, enhancing customer experience.
- Oversaw front desk operations, including customer check-ins, device checks, promotion of services / products, up-selling products to exceed KPIs.
- Oversaw monthly stock audit after hours to ensure correct levels of products
Director of Operations
Right Mobile
Wolverhampton, West Midlands
04.2016 - 04.2017
- Travelled nationwide to collect screens, phones, tablets, generating profit through refurbishing then resale.
- Refurbished devices during peak workloads or staff absences.
- Demonstrated effective communication in-person, building positive B2B relationships.
- Negotiated contracts to secure cost-effective solutions with exports overseas to China / Hong Kong.
- Optimised supply chain management, resulting in shorter lead times with increased profitability.
Sales Manager
Fonedrop UK
Dronfield, Derbyshire
05.2013 - 04.2016
- Progressed from Apprentice to Sales Manager, showcasing leadership & problem-solving skills.
- Optimised operational workflows, ensuring seamless device processing, inventory management.
- Built and managed multiple online sales channels, strategically overcoming eBay selling limits to drive continuous growth.
- Created wholesale sales strategies to accelerate stock turnover, improve cash flow, communicating with over 50 businesses who bought regular orders.
- Spearheaded workforce expansion by recruiting, training, and mentoring new employees to support business growth during expansion.
Logistics Manager
SDL Minorfern
Chesterfield, Derbyshire
11.2009 - 02.2013
- Progressed from Apprentice to Van Coordinator, overseeing van schedules, delivery routes, and stock loads.
- Coordinated warehouse operations, handling goods in, goods out, fulfilling orders and stock management.
- Managed customer returns, ensuring accurate invoicing and account reconciliation.
- Took initiative to work overtime during weekends, gaining cross-functional experience within company shop helping serve walk-in customers.
- Optimised product placement within display cabinets, shelving and front counters to help maximise visibility of high margin products leading to 2increased revenue.
Education
GCSEs - Maths, English, Science
Dronfield Henry Fanshawe
Dronfield 09.2004 - 06/2009
Skills
- Operational Oversight
- Employee Management
- Mentoring & Coaching
- Sales Development
- Customer Service
- Merchandising & Display Management
- Telesales Expertise
Affiliations
- Fishing
- Cars
- Music
- Hiking
Timeline
Direct Sales Agent
Spectrum Insurance Limited
01.2024 - Current
Mobile Lab - Area / Regional Manager
Mobile Lab
12.2019 - 04.2023
Acting Store Manager
iSmash UK
05.2016 - 11.2019
Director of Operations
Right Mobile
04.2016 - 04.2017
Sales Manager
Fonedrop UK
05.2013 - 04.2016
Logistics Manager
SDL Minorfern
11.2009 - 02.2013
GCSEs - Maths, English, Science
Dronfield Henry Fanshawe
09.2004 - 06/2009
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