Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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James Rotheram

Norwich,NFK

Summary

With over two decades of expertise in Finance, Business Management, Human Resources, Coaching and Leadership, I bring a dynamic and strategic approach to the table. My forte lies in driving organisations towards their revenue goals and leading teams to become productive and inspired.

I have a proven track record in managing conflict resolutions to maintain employee morale and I am dedicated to enhancing staff and organisational performance. I possess a perceptive nature and take initiative to acquire knowledge in hiring, training, and developing employees. Additionally, I am passionate about improving succession planning and enhancing employee experience.

As a professional who thrives on challenges, I seek a full-time position that will leverage my interpersonal, time management, and problem-solving skills. If given the opportunity, I am confident that I can make a significant impact in any organisation.

Overview

17
17
years of professional experience
7
7
years of post-secondary education

Work History

Leader of Operations, Commercial and Business Team

Apple UK LTD
Norwich
01.2016 - 02.2023
  • Built and managed dedicated team of 96 employees through overseeing all hiring, training, and development efforts, resulting in cohesive and efficient staff
  • Dealt with complex employee relations matters, including time card fraud, theft, harassment and sexual harassment, mental health issues, and terminations
  • Supported 300% increase YoY in performance, leading team of 36 advisors through lockdown
  • Coached online team to highest performance standards for all metrics across UK and top 10% across EMEIA
  • Achieved 200% growth over two-year initial period with regular performance reporting to stakeholders
  • Supported senior leadership team and program success with innovative processes, leading to further improvement in sales and adoption of new practices
  • Created guide training material across EMEIA and UK, which were adopted throughout EMEIA

Head of Sales Operations / Key Account Manager

AST Audio Ltd (Orbitsound)
London
10.2012 - 05.2015
  • Increased annual turnover by 57% throughout tenure
  • Launched multiple new products in existing key distribution channels and
    negotiated and opened new channels for distribution
  • Controlled production and supply to ensure that products were always shipped in required quantities and in good time to reach channels for maximum sales potential
  • Sat on pricing, strategic and product committees, supported reduced costs
    and wastage, negotiated contracts and services from 3rd party providers
  • Oversaw recruitment process and onboarded 100+ new staff.
  • Measured pay raises and overtime work for employees.
  • Reconciled and balanced payroll accounts accurately to meet deadlines.

Vice President Marketing and Operations

EPI Group
Singapore
08.2009 - 09.2011
  • Successfully founded and managed multiple international locations, including South Korea, Singapore, South Africa, Dubai, U.S.A, and U.K.
  • Built forecasts for revenue and market share in targeted regions through effective marketing and operations strategies
  • Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
  • Analysed financial data to track and achieve budget targets.
  • Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
  • Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.

Director

Belgravia Financial Management Ltd.
Jersey
08.2006 - 08.2008
  • Grew Assets Under Management from $300m to $1bn
  • Resolved staff and client issues effectively and efficiently, enhancing business performance and growth.
  • Managed daily operations by overseeing financials, key performance indicators and employee performance.
  • Strategised long-term business needs, driving customer feedback to deliver ongoing process improvements.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Prepared and presented reports, strategies and recommendations for consideration by senior management.

Education

Certificate in Company And Trust Adminsitration - Finance

Highlands College
Jersey
01.1994 - 12.1996

Finance

Institute of Chartered Secretaries & Administrator
London
01.1995 - 12.1996

Investment Advice

Securities Institute
London
05.1998 - 02.1999

Investment Management

Institute of Investment Management & Research
London
01.2000 - 02.2001

Project Management

University of California Irvine
Coursera
01.2023 - 02.2023

Skills

Problem Solving

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Additional Information

2018 to 2021 Benevity - Apple UK Ltd / Community Initiatives

2017 to 2018 Governor - St. Francis of Assisi RC Junior School

2010 to 2010 Organiser & Fund Raiser, Help Haiti CI
1996 to 1998 Founder & Chairman, Young Variety Club of Jersey

Timeline

Project Management

University of California Irvine
01.2023 - 02.2023

Leader of Operations, Commercial and Business Team

Apple UK LTD
01.2016 - 02.2023

Head of Sales Operations / Key Account Manager

AST Audio Ltd (Orbitsound)
10.2012 - 05.2015

Vice President Marketing and Operations

EPI Group
08.2009 - 09.2011

Director

Belgravia Financial Management Ltd.
08.2006 - 08.2008

Investment Management

Institute of Investment Management & Research
01.2000 - 02.2001

Investment Advice

Securities Institute
05.1998 - 02.1999

Finance

Institute of Chartered Secretaries & Administrator
01.1995 - 12.1996

Certificate in Company And Trust Adminsitration - Finance

Highlands College
01.1994 - 12.1996

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James Rotheram