James Ross
Ballygowan,Ards and North Down
Summary
Perceptive individual with passion for criminal justice and desire to positively impact community. Skilled in using various computer software and databases, analysing information and report writing. Possesses strong communication and collaboration skills, working well in teams and independently. Seeking to gain hands-on experience and contribute to investigations in professional setting.
Overview
25
25
years of professional experience
Work history
Environmental Protection Supervisor
Belfast City Council
Belfast
09.2023 - Current
- Oversaw day-to-day activities of night-time noise team, ensuring tasks were completed to high standard.
- Dealt with 6,000 customer service requests and 4,500 investigations annually.
- Managed daily planning of 60 workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Interviewed suspects and witnesses to gather evidence on environmental crimes in line with PACE Act, RIPA and CPIA.
- Attended court hearings to testify, provide evidence and support witnesses or victims.
- Stayed up-to-date on latest laws, procedures and investigation best practices through training.
- Secured sensistive data and maintained confidentiality during storage and review in line with GDPR and FoI legislation.
- Maintained records for large number of investigations in line with reporting practices.
Environmental Protection Officer
Belfast City Council
Belfast
07.2018 - 09.2024
- Implemented and monitored programmes intended to reduce environmental pollution.
- Presented research findings, objectives and challenges in team meetings to further explore strategy.
- Evaluated research findings to provide key development insight.
- Interviewed suspects and witnesses to gather evidence.
- Stayed up-to-date on the latest laws, procedures and investigation best practices through training.
- Analysed investigation facts to find links within cases.
- Collaborated with teams of investigators and law enforcement supervisors to formulate appropriate plans of action.
- Secured sensistive data and maintained confidentiality during storage and review.
- Maintained records for large number of investigations in line with reporting practices.
- Conducted extensive assessments and examinations into evidence to help solve crimes.
- Used multiple sources to gather and present data related to specific cases.
- Built case files to communicate investigation progress and findings.
Community Safety Operations Coordinator
Belfast City Council
Belfast
04.2013 - 07.2018
- Supervised daily operations, acting as point of contact for any queries or obstacles.
- Established and communication daily priorities to guide team activities.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Led overall direction, coordination and evaluation of department functions.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Analysed operations data to identify process gaps and successfully implement change.
- Presented research findings, objectives and challenges in team meetings to further explore strategy.
- Resolved unexpected issues with strong communication and resourceful problem-solving.
- Completed high-volume research tasks, managing competing priorities with stringent time management.
- Reviewed research proposals and evaluated feasibilty to determine action.
- Disseminated research findings to relevant organisations and bodies.
- Maintained safe, secure environments through careful risk assessments.
- Prepared official reports and technical papers outlining operations, finances and organisational goals.
- Represented organisation publicly at events, meetings and conferences.
- Coordinated operations to integrate and align with outside departments and official policies.
- Reviewed and interpreted official policies to determine application to operations and best course of action.
- Conducted regular operational audits to root out inefficiencies, policy failures and opportunities for improvement.
- Applied health and safety standards to protect workers from undue risks.
- Supervised work of [Number] staff to achieve objectives.
- Analysed performance data against team objectives to inform planning, budgets and team targets.
- Identified and implemented opportunities for change and improvement to internal processes.
- Managed risk with care and precision to enable efficient service delivery.
- Completed extensive risk assessments when conducting investigations.
- Interviewed suspects and witnesses to gather evidence.
- Attended court hearings to testify, provide evidence and support witnesses or victims.
- Stayed up-to-date on the latest laws, procedures and investigation best practices through training.
- Completed detailed reports on case and evidence findings to determine outcome.
- Directed investigators and other law enforcement personnel at crime scenes.
- Cultivated relationships with external agencies, schools and social service organisations.
- Managed and directed large team of [Number] police investigation and detective staff.
- Assessed team and individual key performance indicators, taking corrective action as necessary.
Senior Community’s Safety Warden
Belfast
Belfast
11.2009 - 03.2014
- Supervised activities of workers and enforced safety regulations.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Dealt with customer complaints and rectified product and service issues.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Motivated team through providing hands-on practical support to all members of staff on duty.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Managed staff rotas, planning workloads effectively and strategically.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Logged daily activities and notable incidents during production shifts.
- Interviewed suspects and witnesses to gather evidence.
- Maintained records for large number of investigations in line with reporting practices.
- Coordinated varied caseloads and progressed cases within agreed deadlines and parameters.
- Analysed investigation facts to find links within cases.
Youth Detention Custody Officer
Youth Justice Agency Northern Ireland
Belfast
11.2005 - 04.2007
- Kept official prison records in line with established procedures.
- De-escalated threatening behaviours, using restraint techniques when necessary.
- Handled and operated surveillance equipment to support investigations.
- Supervised groups of prisoners at work, during meals and in recreation periods.
- Responded calmly to manage crises and emergency situations.
- Collaborated with other professionals in health and social care to coordinate holistic support.
- Conducted research and reported on findings to senior management.
- Presented research findings, objectives and challenges in team meetings to further explore strategy.
- Evaluated research findings to provide key development insight.
- Resolved unexpected issues with strong communication and resourceful problem-solving.
- Managed research database, enforcing all data security protocols to reduce vulnerabilities.
- Completed high-volume research tasks, managing competing priorities with stringent time management.
- Coordinated with mentors to progress personal professional development.
Senior Community Safety Warden (Holylands)
Belfast City Council
Belfast
11.2005 - 03.2007
- Supervised activities of workers and enforced safety regulations.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Dealt with customer complaints and rectified product and service issues.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Motivated team through providing hands-on practical support to all members of staff on duty.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Managed staff rotas, planning workloads effectively and strategically.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Logged daily activities and notable incidents during production shifts.
- Interviewed suspects and witnesses to gather evidence.
- Maintained records for large number of investigations in line with reporting practices.
- Coordinated varied caseloads and progressed cases within agreed deadlines and parameters.
- Analysed investigation facts to find links within cases
Door supervisor
Botanic Inns (The Globe)
Belfast
04.2004 - 10.2005
- Guaranteed security of all entry and exit points with frequent foot patrols.
- Kept entrances secure with consistent visitor, personnel and package screening.
- Checked ID cards and documented details in security log.
- Applied crowd-control techniques to foster order and safety.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Used approved techniques to defuse conflict and remove unruly guests.
- Enforced venue policies regarding prohibited substances and activities.
- Collaborated with security teams and emergency services to resolve urgent situations.
Prison Custody Officer
Maybin Justice Services
Belfast
03.2003 - 03.2005
- Mentored individuals to minimise likelihood of re-offending.
- Resolved incidents calmly, maintaining best-possible safety and security of prison staff and offenders.
- Performed thorough searches of prisoners and cells to reduce contraband items.
- Kept official prison records in line with established procedures.
Court Security Officers
Maybin Justice Services
Belfast
10.2001 - 02.2003
- Checked ID cards and documented details in security log.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
- Collaborated with security teams and emergency services to resolve urgent situations.
Doorkeeper
Select Recruitment Services (N.I Assembly)
Belfast
08.2000 - 09.2001
- Directed guests to correct seating locations and answered questions about facility amenities.
- Prepared premises and supplies for arriving guests.
- Provided excellent customer service when selling tickets and merchandise, answering questions and distributing programs.
- Checked ID cards and documented details in security log.
- Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
- Worked in security control room to continuously monitor CCTV feeds.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Kept entrances secure with consistent visitor, personnel and package screening.
- Checked bags and identification with keen eye for detail.
- Wrote detailed reports on property damage, theft, presence of unauthorised persons and unusual incidences.
- Updated team and coordinated responsibilities using two-way radio system.
- Delivered emergency procedures and liaised with police, firefighters and medical staff.
Security Officer
Group 4 Security
Belfast
08.1999 - 07.2000
- Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
- Patrolled facilities to prevent crime and unruly behaviour.
- Secured doors and gates across office buildings and grounds, maintaining optimal security standards.
- Worked in security control room to continuously monitor CCTV feeds.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Signed in and issued passes to visitors and contractors.
- Completed thorough incident reports, recording exact observations, occurrences and witness statements.
Education
Certificate of Competence in Noise Measurement
Institute of Acoustics
London 01/2018 - 09/2020
Master of Law - Criminology and Criminal Justice
Queens University Belfast
Belfast 09/2018 - 06/2021
Certificate of Higher Education - Level 7 Certificate in Advanced Professional Investigative Practice
Bond Solon Training
London 01/2020 - 06/2021
Bachelor of Law - Law
University of Ulster
Belfast 09/2014 - 06/2018
BTEC - Level 3 Computer Aided Design (2d)
Belfast Metropolitan College
Belfast 01/2005 - 06/2007
Diploma - Level 3 Humanities
Belfast Metropolitan College
Belfast 08/2004 - 06/2007
GCSEs - Mathematics
Edmund Rice College
Newtownabbey 09/1996 - 06/1998
GCSEs - English
Edmund Rice College
Newtownabbey 09/1996 - 06/1998
GCSEs - Art
Edmund Rice College
Newtownabbey 09/1996 - 06/1998
Skills
- Investigative research
- Law enforcement
- Case investigation planning
- Data analysis
- Analytical research
- Technical project management
- Qualitative and quantitative research
- Document preparation
- Criminal law
- Legal compliance
- Excellent investigative and reporting skills
- Strong research skills
- Document filing
- Legal jargon knowledge
- Legal research
Affiliations
- Northern Ireland History
- Policing and criminal justice practices
- Chess
- Hill and Trail Walkig
- Cycling
- Model building
Timeline
Environmental Protection Supervisor
Belfast City Council
09.2023 - Current
Environmental Protection Officer
Belfast City Council
07.2018 - 09.2024
Community Safety Operations Coordinator
Belfast City Council
04.2013 - 07.2018
Senior Community’s Safety Warden
Belfast
11.2009 - 03.2014
Youth Detention Custody Officer
Youth Justice Agency Northern Ireland
11.2005 - 04.2007
Senior Community Safety Warden (Holylands)
Belfast City Council
11.2005 - 03.2007
Door supervisor
Botanic Inns (The Globe)
04.2004 - 10.2005
Prison Custody Officer
Maybin Justice Services
03.2003 - 03.2005
Court Security Officers
Maybin Justice Services
10.2001 - 02.2003
Doorkeeper
Select Recruitment Services (N.I Assembly)
08.2000 - 09.2001
Security Officer
Group 4 Security
08.1999 - 07.2000
Certificate of Competence in Noise Measurement
Institute of Acoustics
01/2018 - 09/2020
Master of Law - Criminology and Criminal Justice
Queens University Belfast
09/2018 - 06/2021
Certificate of Higher Education - Level 7 Certificate in Advanced Professional Investigative Practice
Bond Solon Training
01/2020 - 06/2021
Bachelor of Law - Law
University of Ulster
09/2014 - 06/2018
BTEC - Level 3 Computer Aided Design (2d)
Belfast Metropolitan College
01/2005 - 06/2007
Diploma - Level 3 Humanities
Belfast Metropolitan College
08/2004 - 06/2007
GCSEs - Mathematics
Edmund Rice College
09/1996 - 06/1998
GCSEs - English
Edmund Rice College
09/1996 - 06/1998
GCSEs - Art
Edmund Rice College
09/1996 - 06/1998
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