James Ronald

• Ensured health and safety compliance through inspections and recommendations
• Trained staff in emergency procedures.
• Liaised with trades as required and generally oversaw maintenance and capital works.
• Updated security measures, enhanced overall site safety and security.
• Conducted regular risk assessments to maintain a safe working environment.
• Managed budgets to align with agreed departmental budget.

• As per Wickman Hotels.

• Settled accounts accurately upon guest checkout, demonstrating attention to detail.
• Handled keys securely; helped maintain orderliness in all processes.
• Ensured all fire precautions implemented.
• Generally engaged with guess to ensure high level of customer safety and care.

• Manged as second in charge all hostels within Argyll Group (5).
• Split responsibility with Group manager so I managed primarily all H&S and compliance, maintenance etc.
• Handled cash transactions accurately for financial integrity.
• Promoted a safe working environment by enforcing health and safety regulations strictly.
• Maintained cleanliness standards, resulting in positive customer feedback.
• Managed customer service interactions, addressing concerns and preserving positive experiences.
• Led all aspects of staff training
• Managed finances via dedicated computerised system.
• Ordered all supplies and goods required to ensure sufficient stocks of all type of goods held in stock.
• Ensured stock rotation of consumables as required.
• Responsibility list and duties are ad infinitum.

Completed necessary paperwork for each load accurately and promptly post-delivery.

• Assisted in loading and unloading of cargo, ensuring safety and efficiency.
• Ensured customer satisfaction with professional delivery service.
• Acted as company representative whilst making deliveries, promoting a positive image.
• Kept accurate records of trips and fuel consumption to assist in cost management.
• Maintained safe transport of goods by adhering to all traffic laws.
• Conducted daily inspections on HGV, ensuring optimal performance.
• Demonstrated comprehensive knowledge of vehicle mechanics for routine checks and repairs.
• Optimised route planning to overcome last-minute and re-route challenges, leading to increased customer satisfaction.
• Transported assorted materials to and from specified destinations across Skye and Lochalsh and further afield.

• Coordinated service delivery, resulting in improved efficiency.
• Drove process improvements leading to increased efficiency and cost savings.
• Ensured compliance to industry standards through regular monitoring and auditing.
• Boosted team morale with regular training and feedback sessions.
• Maintained comprehensive records of all services provided, ensuring transparency and accountability.
• Provided expert advice on service management strategies based on market trends.
• Managed customer complaints for improved client satisfaction.
• Reviewed technical documentation regularly to keep up-to-date on product changes or upgrades.
• Handled complex cases, ensuring complete resolution of issues.
• Facilitated cross-departmental communication for seamless service provision.
• Encouraged open communication amongst team members, fostering a positive work environment.
• Conducted routine audits to maintain high-quality standards.
• Coached and mentored new team members to build high-performing team for optimum productivity.
• Prepared rotas and assigned workloads to achieve service targets.
• Implemented new policies to reach regulatory compliance.
• Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
• Allocated budgets to govern sensible decision-making with maximum Return On Investment (ROI).
• Oversaw maintenance of organisation's facilities to guarantee compliance with industry regulations.
• Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
• Maintain and improve all matters pertaining to Health and Safety.
• Carry out Risk Assessments as and when and where required.

• Undertook a variety of 'handyman' task, vehicle repairs but mostly engaged in forestry operations.

• General police duties
• Advanced Driver