Summary
Overview
Work History
Skills
Timeline
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James Robinson

James Robinson

London

Summary

Financial Services professional with a proven track record in Business-to-Business Sales and Marketing; Credit Control, Account Management, and Customer Service. With 15 years’ experience within the highly regulated fields of Accountancy and Business Consultancy, I have proven expertise in understanding and responding to customers’ bespoke needs and maintaining customer relationships. Educated to A Level standard and having gained further accreditations since in First Aid, Credit Control, Health and Safety and HR.

Overview

2026
2026
years of professional experience

Work History

Sales Advisor

The Big Yellow Storage Company Limited
12.2022 - Current
  • Company Overview: https://www.bigyellow.co.uk/
  • This role is a Sales / Customer Service / Credit Control / Bookkeeping / Maintenance role combined. Playing a key role in improving store performance focusing on building relationships and providing customer service.
  • Delivering excellent customer service in person, via email or on the telephone.
  • Maximising sales at every opportunity to help improve the performance of the store.
  • Working collaboratively with my team and contributing towards a happy working environment.
  • Assisting in all aspects of store operations, including maintaining the cleanliness and maintenance of the store.
  • Complying with health and safety standards, monitoring store security and ensure accurate completion of administration.

Account Manager

Robert Guy Services Limited
05.2022 - 12.2022
  • Company Overview: https://www.robertguy.co.uk/
  • Taking over the handling of 14 key client accounts in a specialist fulfilment warehouse I have then been given some of the responsibilities of the recently departed Office Manager. A fast paced and an ever changing role has presented a number of new challenges that I have risen to and exceeded the expectations of the Company Directors.

Marketing & Administration Manager & Credit Control Manager (Combined Role)

Connolly Accountants and Business Advisors Limited
06.2007 - 04.2022
  • Company Overview: http://www.connollyaccountants.com/
  • Performing the full range of Credit Control functions for the business. Devising, managing and implementing marketing strategies to increase sales and maximise client retention for the company. Developing and managing excellent customer relationships to ensure customer bespoke needs were understood and met.
  • Carrying out Credit Risk analysis of potential and existing client businesses using a range of sources including Companies House and CreditSafe and utilising Satago as a tool to ensure any detrimental information is captured.
  • Identifying highest risk accounts to ensure they were appropriately prioritised for collection. Effectively pursuing overdue accounts with tact and diplomacy. Agreeing payment plans with customers to ensure shortest possible recovery of overdue invoices.
  • Resolving Administration & Liquidation debts by liaising closely liquidators. Objecting to Strike off Notifications where debts are still overdue. Investigating and tracing debtors where liability is disputed.
  • Preparing and presenting data-rich monthly reports to senior partners, setting out revenues collected against forecasts and targets.

After Market Sales Executive

Spectrum-Inspection Services Limited
11.2006 - 06.2007
  • Sales of spare parts for in-line checking machines. Establishing and maintain customer relationships. Ensuring excellent customer service. This role ended due to a company take-over and I was made redundant.

Office Manager / Sales Executive

Shred Easy Limited
03.2006 - 11.2006
  • Day-to-day running of the Company’s busy Southern Office in Milton Keynes. Establishing and maintain customer relationships. Motivating a small team of sales executives. Carrying out telephone sales creating leads and setting up follow up appointments for 2 field Sales Executives.

Driver / Secure Media Movement Manager

Pitney Bowes Management Services Limited
01.2004 - 01.2006
  • Arranging and Tracking the movement of high security and high value items within Abbey National Head Office. Ensuring timely delivery of all internal and external mail, and transfer of media and print support between sites.

Extrusion Operative R&D Team (Temp)

BTR Automotives Limited

Sheet Metal Finisher

B. K. Engineering Limited
09.2000 - 07.2003

Bench hand

Pledge Office Chairs Limited
06.1999 - 06.2000

Stores supervisor/ Q.C. Technician

Hanna Instruments Limited
04.1995 - 06.1999

Cabinet Maker

Self Employed
06.1993 - 04.1995

Skills

  • Customer Engagement
  • Analysis of Customer Requirements
  • Customer Relationship Management
  • Analysis of Business Credit Risk
  • Presentation and Negotiation
  • Account Management
  • Excellent understanding of Financial Compliance
  • Effective Pursual of overdue accounts
  • Highly effective communicator both verbal and written
  • Advanced IT user including all Office software, WordPress, Video Conferencing and Social media platforms
  • Highly organised able to prioritise effectively

Timeline

Sales Advisor

The Big Yellow Storage Company Limited
12.2022 - Current

Account Manager

Robert Guy Services Limited
05.2022 - 12.2022

Marketing & Administration Manager & Credit Control Manager (Combined Role)

Connolly Accountants and Business Advisors Limited
06.2007 - 04.2022

After Market Sales Executive

Spectrum-Inspection Services Limited
11.2006 - 06.2007

Office Manager / Sales Executive

Shred Easy Limited
03.2006 - 11.2006

Driver / Secure Media Movement Manager

Pitney Bowes Management Services Limited
01.2004 - 01.2006

Sheet Metal Finisher

B. K. Engineering Limited
09.2000 - 07.2003

Bench hand

Pledge Office Chairs Limited
06.1999 - 06.2000

Stores supervisor/ Q.C. Technician

Hanna Instruments Limited
04.1995 - 06.1999

Cabinet Maker

Self Employed
06.1993 - 04.1995

Extrusion Operative R&D Team (Temp)

BTR Automotives Limited

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