James Reece Sargent

Responsible for working the floor and beer garden in a busy pub ensuring glasses are carefully collected and placed into the glass washing machines promptly, this included both inside the pub as well as in the restaurant and the large beer garden area. I was responsible for clearing any breakages quickly and efficiently to ensure no accidents occurred and to prevent any slips, trips or falls. I also helped with taking plated food orders to customers tables and removing any empty plates, cutlery etc. once the customer had finished. I was actively involved with events at the pub helping the set up process, working the function and then clearing down and restoring the pub back to its normal operating mode, my other duties included the following;

• Delivered exceptional customer service to enhance establishment's reputation.
• Assured customer satisfaction through timely service and resolution of complaints.
• Maintained cleanliness of bar area by prompt collection and washing of glassware.
• Enhanced safety in work environment by promptly clearing broken glassware.
• Improved atmosphere of establishment with regular upkeep and tidying tasks.
• Upheld company standards through consistent adherence to policies and procedures.
• Contributed positively to team dynamics ensuring a harmonious working environment.
• Increased overall productivity by swift completion of assigned tasks.
• Provided clean, ready-to-use glassware by diligent collection, washing, and restocking duties.
• Showcased strong attention to detail when inspecting glasses for cleanliness before serving customers.
• Managed stock levels of glassware to ensure adequate supplies during busy periods.
• Facilitated rapid turnover of tables by quick removal and replacement of used glasses on the bar counter.
• Executed additional duties as required, demonstrating flexibility and commitment.
• Adhered to health and safety regulations whilst handling glass items, reducing risk of injury.
• Collected and organised glasses for efficient cleaning process.
• Supported team members during high-volume shifts for improved efficiency.
• Carefully collected glassware from bar and outside areas, reducing glass breakage.
• Cleared tables quickly between guests to reduce turnaround times.
• Cleared empty drinks glasses and quickly processed repeat orders.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Worked unsupervised, using initiative to anticipate restaurant needs.
• Participated in end-of-day cleanup routines, contributing to smooth closing process.

• I was employed to work in a stand alone catering unit at a prestigious golf course in the Culcheth area, I worked alone, making and preparing hot breakfast sandwiches for the golfers as well as preparing hot drinks, and serving cold beverages, I was responsible for opening and closing the unit at the end of the day, as well as all cleaning aspects during my shift and for the presentation of items on sale for the day, I was responsible for handling cash, as well as card sales, and for totalling up at the end of my shift. My other duties include the following below;
• Adhered to all safety regulations, minimising risk of accidents on-site.
• Maintained high hygiene standards for a clean and safe kitchen environment.
• Operated cash registers accurately, ensuring correct transactions for customers.
• Executed food preparation tasks efficiently to meet dining deadlines.
• Adhered to portion control guidelines whilst serving meals, maintaining cost effectiveness.
• Conducted routine checks on cooking equipment for timely maintenance or replacement if necessary.
• Collaborated with other team members for smooth catering operations during events.
• Ensured freshness of ingredients by properly storing them according to food hygiene standards.
• Upheld presentation standards by arranging food items attractively on serving trays and tables.
• Handled cash transactions with customers, maintaining integrity and accuracy at all times.
• Managed inventory of catering supplies, reducing waste through efficient usage and ordering practices.
• Provided excellent customer service, ensuring guest satisfaction.
• Implemented hygiene protocols throughout daily duties ensuring safe food handling.
• Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
• Enhanced customer experience by promptly addressing queries and complaints.
• Cleaned preparation areas thoroughly to avoid cross-contamination.
• Operated cash register to quickly process sales, maintaining excellent customer service levels.
• Addressed customer questions and concerns with knowledge of menu items, ingredients and allergens.
• Prepared service area and kitchen equipment as directed.
• Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
• Inspected kitchen equipment and tools, promptly reporting malfunctions to prevent inefficiencies.
• Followed prescribed methods of portioning and presentation, consistently meeting customer expectations.
• Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
• Followed good operating practices, safety standards and equipment maintenance protocols to minimise downtime.
• Restocked chef workstations with fresh supplies throughout shifts.