Summary
Overview
Work history
Education
Skills
Personal Information
Custom
Timeline
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James Purton

Paddock Wood,Kent

Summary

Former IT Stores Manager with excellent communication and team working skills. Highly motivated professional dedicated to maintaining high quality standards and a strong customer focus. Technical ability to ensure Service Level Agreements are met.

Strong SME within IT 2nd Line Support. Hardware installs & refresh projects across various large companies (MoD/NHS/POL)

Overview

32
32
years of professional experience
6
6
years of post-secondary education

Work history

Field officer

DXC Technology
Paddock Wood, Kent
05.2025 - 12.2025

6 month Refresh Project assigned to the Post Office to replace their current Nodes (PCs) & PEDs (Pin Entry Devices) across Kent/Sussex & London.

Assigned daily tasks via Service Now to visit a Post Office Branch & complete up to 3 Nodes Refreshes each day.

Record details of all equipment replaced & installed & update via POL Asset System.

DBS Cleared & a high degree of resposibilty due to the nature of POL Branches.

Refresh (Deployment) Engineer

SCW NHS
, UK
06.2023 - 01.2025
  • Contractor – To complete a refresh of out of warranty desktop PCs to GP Surgeries across Kent
  • This role includes: -
  • Image builds of desktop PCs & the installation of listed required software
  • The deployment of PC’s & further triage with users to install software
  • The removal of out of warranty PCs & to record the PC Asset numbers on the TopDesk NHS system
  • Upgrading PCs and laptops onsite to a corporate build and adding to a new Domain including re-adding all previous software.
  • Maintain user accounts via AD
  • Conducted regular maintenance checks and repairs to enhance reliability and efficiency of machinery.

VoIP Engineer/IT Engineer

MF Telecoms Services
Tunbridge Wells, UK
02.2023 - 06.2023
  • Responsibilities:
  • 1st Line IT support
  • NEC SL2100 Training
  • DrayTek accredited (Router/ AP)

Infrastructure Engineer

Sopra Steria
Sevenoaks, UK
02.2004 - 01.2023
  • Achievements and responsibilities:
  • Deployment rollout of Windows XP/7 then Windows 10 across clients laptops & desktops
  • Helped provide a safer workplace by cataloguing and dispatching health and safety information and posters for the site
  • Maintain Electrostatic Procedures for staff
  • Lead Stores IT Technician for the site
  • Continuous Asset management of Site IT equipment
  • Continuous online training maintained & up to date
  • Over 19 years of Security Clearance

Parts Assistant

Tunbridge Wells Mazda
Tunbridge Wells, UK
01.1994 - 01.2004
  • Responsibilities:
  • To advise & source car parts for customers & trade vehicles

Education

GCSE - General Studies, English, Mathematics, Physical Education, Computer Studies, Integrated Science, Geography, Business Studies

Beacon Community College
Crowborough, East Sussex
09.1984 - 06.1990

Skills

  • Proficiency in Microsoft Office
  • Access
  • Excel
  • Word
  • PowerPoint
  • Excellent communication skills
  • SME in Printer management
  • ITIL Framework
  • IT service management tool
  • SLA (Service Level Agreement)
  • Maintaining IT equipment
  • Management system tool
  • Accredited external repair tools
  • Deployment of IT Assets
  • Maintaining Asset Management
  • Following governance
  • Processes and procedures

Personal Information

Custom

References are available upon request.

Timeline

Field officer

DXC Technology
05.2025 - 12.2025

Refresh (Deployment) Engineer

SCW NHS
06.2023 - 01.2025

VoIP Engineer/IT Engineer

MF Telecoms Services
02.2023 - 06.2023

Infrastructure Engineer

Sopra Steria
02.2004 - 01.2023

Parts Assistant

Tunbridge Wells Mazda
01.1994 - 01.2004

GCSE - General Studies, English, Mathematics, Physical Education, Computer Studies, Integrated Science, Geography, Business Studies

Beacon Community College
09.1984 - 06.1990
James Purton