JAMES PULMAN
Merthyr Tydfil
Summary
Accomplished professional with expertise in CRM software literacy, SAP, and Furnos, demonstrating a result-driven approach to HR policies implementation and regulatory compliance. Proven track record in staff recruitment and retention, advanced negotiation, and leadership excellence. Adept at technology integration and product development, with a focus on performance driving and supplier negotiation. Committed to delivering professional training while ensuring safety regulations adherence. Career goal includes leveraging IT proficiency to enhance leadership development within dynamic organisations.
Overview
1
1
Language
1
1
Certification
34
34
years of professional experience
Work history
General Manager
Oakridge Direct
2024.01 - 2026.09
- Led cross-departmental teams to enhance operational efficiency and elevate customer satisfaction.
- Oversaw transport, finance, HR, external contractors, and customer service to ensure seamless operations.
- Established a dedicated Health & Safety team, strengthening compliance and safety culture.
- Introduced a structured new starter programme to improve onboarding and retention.
Transport Manager
Oakridge Direct
2020.04 - 2023.12
- Introduced transport planning software, enhancing route allocation and overall route efficiency.
- Optimised driver working hours, maximising tachograph utilisation and minimising downtime.
- Ensured full vehicle utilisation to improve cost efficiency and delivery reliability.
- Managed fleet of 30 drivers, ensuring compliance with regulations and maintaining high service quality.
First Line Manager
DHL – Network Rail
2019.07 - 2020.07
- Managed and developed drivers, warehouse, and administrative teams to optimise operational performance.
- Managed transport and warehouse operations for Network Rail, ensuring smooth daily functions.
- Oversaw despatch and routing of delivery vehicles, enhancing real-time tracking processes.
- Led the development, implementation, and training of a centralised ordering system.
- Maintained stock accuracy and availability using Oracle systems.
Systems Analyst
DHL – Network Rail
2019.01 - 2019.06
- Liaised with stakeholders to align demand planning with execution strategies.
- Designed and implemented depot processes that enhanced efficiency and delivery accuracy.
- Trained teams on new systems and processes to facilitate smoother transitions.
General Haulage Planning Manager
D&A Logistics
2018.01 - 2018.12
- Sourced and secured return loads through haulage networks, maximising load capacity.
- Coordinated daily operations for 20 tramping drivers and vehicles to optimise route efficiency.
- Managed vehicle planning around maintenance schedules.
- Oversaw driver performance, training, and disciplinary actions to maintain high compliance and safety standards.
- Ensured compliance with EU/UK drivers’ hours legislation.
Transport Manager
Carlsberg UK Limited
2008.01 - 2017.01
- Oversaw fleet of 25 HGVs and coordinated 55 drivers to ensure timely delivery of 1,200 tonnes weekly.
- Planned and monitored deliveries with Microlise to optimise routing and scheduling.
- Utilised SAP-integrated handheld devices to enhance accuracy in delivery processes.
- Conducted outlet risk assessments and implemented safe systems of work.
Subject Matter Expert
Project River
2007.01 - 2008.01
- Designed national training programmes and authored training manuals to support staff competency and performance.
- Reviewed and critiqued peer works maintaining high standards within the field.
- Developed compelling presentations with relevant data, garnering positive feedback from stakeholders.
- Facilitated collaborative discussions, fostering a culture of continuous learning.
- Led development and rollout of handheld terminals across the UK to enhance operational efficiency.
Transport Team Leader
Carlsberg UK
Newport
2003.01 - 2006.01
- Led team of 48–54 drivers across West of England and Wales, ensuring timely deliveries and compliance with safety standards.
- Fostered a high-performing environment to drive productivity and quality.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Led project coordination, resulting in timely delivery.
Drayman / Driver
Carlsberg
1993.01 - 2003.01
- Transported Carlsberg products across West of England and Wales, ensuring timely delivery and customer satisfaction.
Education
BTEC National Diploma - Music and Business
Neath Tertiary College
1 1987 - 1 1989
O Levels - undefined
Rhydfelin Comprehensive School
1 1978 - 1 1983
Skills
- Regulatory compliance
- Safety management
- Operational training
- Technology integration
- CRM software expertise
- IT Proficiency
- Service optimisation
- Vendor management
- Advanced negotiation techniques
- Recruitment and retention
- Leadership training
- Results-driven approach
- Performance driving
- Leadership skills
- Employee engagement
Personal Information
Date of birth: 1967-07-14
Accomplishments
- Managed factory and transport operations, aligning production and distribution teams to deliver right-first-time shipments and maintain high customer satisfaction.
- Optimised loading schedules to align with tachograph hours, increasing deliveries per load and reducing cost per delivery.
- Maintained a 100% operator compliance risk score throughout tenure with Carlsberg.
- Increased productivity from 4 tons per person to 5.5 tons per person without compromising safety or driver hours.
- Improved DIF (Delivery in Full) KPI from 95% to 97.5%.
- Enhanced driver efficiency rating from G to B within 12 months.
- Reduced RIDDOR incidents from 11 to 1 per annum through targeted training and safety initiatives.
- Streamlined site traffic and vehicle parking systems, improving safety and flow.
- Developed and implemented a central ordering system for Network Rail, improving operational coordination.
Disclaimer
References available on request
PERSONAL DETAILS
- Address: 11 Queens Rd, Merthyr Tydfil CF47 0NB
- Mobile: 07920 702135
- Email: james.pulman@sky.com
- DOB: 14 July 1967
Affiliations
- Play drums in semi professional band
- Keen runner and Fitness enthusiast
Certification
• Manager National Certificate of Professional Competence
• IOSH Managing Safely
• Route planning and optimisation
• Risk assessor and manual handling trainer
• People management, coaching and staff development
• LGV Class 1
Languages
Welsh
Elementary
Timeline
General Manager
Oakridge Direct
2024.01 - 2026.09
Transport Manager
Oakridge Direct
2020.04 - 2023.12
First Line Manager
DHL – Network Rail
2019.07 - 2020.07
Systems Analyst
DHL – Network Rail
2019.01 - 2019.06
General Haulage Planning Manager
D&A Logistics
2018.01 - 2018.12
Transport Manager
Carlsberg UK Limited
2008.01 - 2017.01
Subject Matter Expert
Project River
2007.01 - 2008.01
Transport Team Leader
Carlsberg UK
2003.01 - 2006.01
Drayman / Driver
Carlsberg
1993.01 - 2003.01
O Levels - undefined
Rhydfelin Comprehensive School
1 1978 - 1 1983
BTEC National Diploma - Music and Business
Neath Tertiary College
1 1987 - 1 1989