Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

James Pinches

Shrewsbury,Shropshire

Summary

A highly skilled and versatile professional with diverse experience that includes administrative work, teaching, counselling psychology, and specialized education. I have a proven track record of success in leadership positions and am able to adapt quickly to new environments. As a natural problem-solver with excellent communication and interpersonal skills, I am able to work effectively both autonomously and as part of a team. I take a proactive, results-driven approach to meeting and exceeding goals, and I have experience in healthcare, outreach, and warehouse management. I offer a unique and valuable blend of hands-on experience and strategic vision, and I am committed to making a difference in the lives of those around me.

Overview

15
15
years of professional experience
12
12
years of post-secondary education

Work History

Private Tutor and Mentor

Shrewsbury
06.2021 - Current
  • Supporting students who have who have additional needs to boost their confidence and performance in core curricula
  • Creating learner-centered environment, to work with students within their zone of proximal development to ensure that all students are performing at national age expectations
  • Collaborating with teachers, parents and students to create positive approaches to communication
  • Using creativity to enable students to gain confidence in their abilities and to be able to see various approaches and applications of their work so that value and purpose of curricula is understood
  • Recent review: "fantastic opportunity to realize true potential whilst having lots of fun!"
  • Met with students and discussed educational goals and expectations
  • Tracked learning progress through summative and formative assessment to optimize tutoring methods and help students achieve goals
  • Used positive reinforcement, repetition and review to help students master challenging material
  • Met with parents to discuss student progress and address concerns
  • Helped students prepare for tests and exams by providing guidance, motivation and encouragement
  • Generated handouts and learning materials to enhance education
  • Created tailored lesson plans and study guides to teach and assist students in area of study

Adult Support Worker

Perthyn
Shrewsbury
07.2017 - 08.2022
  • Supporting adults with LD who live in the community to actively look after themselves and engage with a diverse and fulfilling life
  • Positive feedback from families and management for my person-centered approach
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Improved operations through consistent hard work and dedication
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Actively listened to individuals' requests, confirming full understanding before addressing concerns

Volunteer ESOL Teacher

Hope Agency, Angk Ta Saom
08.2018 - 01.2019
  • Teaching English to native children aged 4-16
  • Supporting construction of local academy
  • Lead curriculum coordinator at new academy (development)
  • Providing care and aid to local orphanage and families most in need
  • Used coordination and planning skills to achieve results according to schedule
  • Prepared variety of different written communications, reports and documents
  • Led projects and analyzed data to identify opportunities for improvement

SEN Teaching Assistant

Severndale Specialist Academy
Shrewsbury, MA
01.2015 - 07.2017
  • Creating positive environments for quality education
  • Attending to needs of students
  • Positive behavioral management
  • Supporting education for students from ages 4-18
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Offered friendly and efficient support, handling challenging situations with ease

Outreach Worker

Action for Children
Shrewsbury, MA
06.2015 - 06.2017
  • Providing outreach support for children with SEND after school and during holidays
  • Providing emotional and practical support to families
  • Event organisation
  • Behavioural management
  • Advocated for client needs and funding for at-risk groups
  • Reached out to nonprofits and other organizations to find funding for at-risk groups

Health Care Assistant

Absolute Health and Care
Shrewsbury
01.2015 - 06.2016
  • Provided high-quality patient care across multiple nursing homes in Shropshire as part of a reputable healthcare agency
  • Assisted residents with daily living activities such as bathing, dressing, eating, and mobility, ensuring their comfort and dignity
  • Monitored and recorded vital signs, including temperature, pulse, and blood pressure, and reported any significant changes to the nursing staff
  • Engaged with residents, providing companionship and mental stimulation through conversation and recreational activities
  • Collaborated with a multidisciplinary team to implement individualised care plans, contributing to the improvement of residents' quality of life
  • Maintained a clean and safe environment, adhering to infection control protocols
  • Demonstrated flexibility and adaptability, quickly acclimating to new environments and effectively handling the unique challenges of each nursing home.

Warehouse Manager/ Liason officer

JustHom
Shrewsbury
01.2012 - 10.2014
  • Taking the initiative to take ownership of stock and display management which got me a promotion
  • I requested to spend additional overtime to go in and file through dispute claims which saw the company receive over £5,000 in lost stock
  • This led to the position of Liaison officer to be created and appointed to me.

Catering Assistant

Shropshire Council
06.2009 - 05.2011
  • Assisted in the preparation and serving of meals and refreshments to customers at a busy leisure centre
  • Ensured high standards of hygiene and cleanliness were maintained in the kitchen and dining areas
  • Managed stock control, ensuring ingredients were fresh and used efficiently to minimise waste
  • Provided excellent customer service, responding to dietary requirements and preferences, and resolving any issues promptly and professionally
  • Worked as part of a team to deliver catering for special events and functions
  • Adhered to health and safety regulations, including food hygiene standards
  • Demonstrated flexibility in working hours to cover busy periods and staff absences.

Team Leader/Bar Staff

WETHERSPOONS UK
Shrewsbury
05.2009 - 01.2011
  • Led a team of bar staff, ensuring efficient operation and excellent customer service in a busy bar (Lloyds no
  • 1)
  • Trained new staff members, providing guidance on bar operations, customer service standards, company policies, and relevant laws
  • Managed inventory, ordering supplies as needed and minimizing waste
  • Ensured compliance with licensing, hygiene, health and safety regulations, as well as applicable laws related to the sale and consumption of alcohol
  • Implemented and maintained security measures to ensure the safety of staff and customers, including
  • ID checks and crowd control
  • Provided excellent customer service, promptly serving drinks and handling customer inquiries and complaints
  • Assisted in the preparation and serving of a variety of beverages, maintaining high standards of quality
  • Handled cash transactions, accurately processing customer payments and giving change
  • Worked flexible hours, including evenings and weekends, to meet the needs of the business.

Education

BA (HONS) - Education Studies

Open University
10.2016 - Current

Diploma of Higher Education - Education Studies

Open University
10.2016 - 06.2020

Diploma - Counselling Psychology

Blackford Centre
10.2014 - 06.2015

40-hour Certificate - TEFL/TESOL

Bridge Education
06.2016 - 01.2017

Skills

  • Microsoft Powerpoint
  • Adobe Photoshop
  • Organizational Skills
  • Public Speaking
  • Typing
  • Educational Strategies
  • Individualized Instruction
  • Problem-Solving Skills
  • Positive Reinforcement Strategies
  • Fundamentals Instruction
  • Activity-Based Learning
  • Feeding Assistance
  • Mobility Support
  • Patient Condition Observation
  • Medical Recordkeeping
  • Active Listening
  • Reading Comprehension
  • Supporting Daily Living Needs
  • Emotional Intelligence
  • Patient Companionship
  • Personal Grooming Care
  • Dietary Needs
  • Healthcare Regulations
  • Medical Record Updating
  • Hoisting Equipment
  • Complex Problem-Solving
  • Supportive Personal Care
  • Emotional and Social Support
  • Product Recommendations
  • Suggestive Selling
  • Verbal and Written Communication
  • Skilled in Mediation
  • Staff Training
  • Legal Compliance
  • Customer Needs Assessments
  • Cash Register Operations
  • Customer Relationships
  • Guest Satisfaction
  • Staff Scheduling
  • Counting Money
  • Security Oversight
  • Team Leadership
  • Guest Interaction

Accomplishments

  • Curriculum Development
  • Special Education
  • Conflict Management
  • Applied Behavior Analysis
  • Case Management
  • Administrative Experience
  • Developmental Disabilities Experience
  • Behavioral Therapy
  • Management
  • Social Work
  • Math
  • Research
  • Computer Networking
  • English
  • Crisis Intervention
  • Suicide intervention (3 years)
  • Links https://zety.com/profile/james-pinches/707

Timeline

Private Tutor and Mentor -
06.2021 - Current
Volunteer ESOL Teacher - Hope Agency, Angk Ta Saom
08.2018 - 01.2019
Adult Support Worker - Perthyn
07.2017 - 08.2022
Open University - BA (HONS), Education Studies
10.2016 - Current
Open University - Diploma of Higher Education, Education Studies
10.2016 - 06.2020
Bridge Education - 40-hour Certificate, TEFL/TESOL
06.2016 - 01.2017
Outreach Worker - Action for Children
06.2015 - 06.2017
SEN Teaching Assistant - Severndale Specialist Academy
01.2015 - 07.2017
Health Care Assistant - Absolute Health and Care
01.2015 - 06.2016
Blackford Centre - Diploma, Counselling Psychology
10.2014 - 06.2015
Warehouse Manager/ Liason officer - JustHom
01.2012 - 10.2014
Catering Assistant - Shropshire Council
06.2009 - 05.2011
Team Leader/Bar Staff - WETHERSPOONS UK
05.2009 - 01.2011

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James Pinches