James Pennington

• Sports Facilities Manager across both King James's High School and Boroughbridge High School (Federated Schools)

Key Responsibilities

• Monitoring income across both schools using a Financial Tracker through Excel
• Creating new innovative ways to increase revenue through the outside community bookings.
• Meeting and showing around new customers across both schools whilst providing excellent customer service
• Dealing with daily enquiries through Email and Phone
• Building relationships with both new and existing customers

Key Responsibilities

• Playing a key role in assisting teachers during PE lessons across both Boys and Girls PE supporting with student learning.
• Covering a variety of lessons as across both Boys and Girls P.E
• Created positive, engaging learning environments to improve student experiences.
• Offered support to special needs students, guaranteeing safety and access to equitable learning.
• Provided supervision to guarantee safety of students during group activities, events and school trips.

• Developed a fun, educational and progressive multi- sport programme for my team of coaches to deliver to kids on camp.
• Set up group activities with thorough risk assessments.
• Formed positive relationships with parents, providing progress updates on child development.
• Built relationships with my staff through excellent communication and regular feedback after sessions.

• Worked as a Sports Instructor Instructor on a Sports Camp delivering a multi-active programme of a variety of sports and physical activities to 4-18-year-olds. This was a 6- Week seasonal role however i returned back in a managerial role.

• Resolved customer issues using strong interpersonal skills and dealing with queries.
• Provided warm, positive customer care to customers upon arrival and encouraging return visits.
• Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.