James Pachacama

• Receptionist of nursery, role to pick up calls, make appointments, sort out registers, contact parents if child not in
• Use of computer software took big part too (Microsoft Word and Excel).
• Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
• Answered and helped resolve enquiries from clients, vendors and general public.
• Kept reception area clean and neat to give visitors positive impression of company.
• Solved administrative and customer service issues with knowledgeable assistance and friendly support.
• Delivered front of house duties with warm and professional manner.
• Kept reception area clean and organised to uphold professional office reputation.

• Full-time job is making customer drinks, taking orders at bar/diner making sure customers are having wonderful experience, make sure venue is clean
• Helping customers with any needs or inquiries
• Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
• Maintained bar stocks, replenishing daily as necessary.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Checked customer IDs to confirm age before selling age-restricted products.
• Managed over 200 people day having increase of sales by 10%

I started working for Dirty Martini Bishopsgate as full time bartender in August 2022. I was quickly excelled to a supervisor for floor and bar known as a hybrid, due to hard work and knowledge on running a bar and floor. which consisted of taking control of the bar, making sure all standards were met and leading a string bar team in October 2022. I transferred to Dirty Martini St Pauls in January, giving me a new Opportunity to handle bigger venue as now I was dealing with a capacity of 420 people. I had asked for an opportunity For Assistant manager and had to prove myself that I could be able to handle it as was making huge weekly sales for Dirty Martini after hard work and many many late nights I was Promoted to Assistant Manager back in July 2023 leading to this I had part in a record breaking Christmas.