James Ozmond

• Provided operational and strategic leadership across five specialist education and residential services, supporting senior leaders to deliver high-quality, person-centred services.

• Led multi-disciplinary teams across multiple sites, promoting consistency, accountability and continuous improvement in service delivery.

• Worked closely with education, care and operational leaders to improve outcomes, manage risk and ensure services met regulatory, quality and organisational standards.

• Oversaw safeguarding, compliance, governance and quality assurance processes, supporting services through inspections, audits and organisational change.

• Developed and implemented policies, procedures and service improvements to enhance performance, efficiency and customer experience.

• Provided coaching, mentoring and professional support to managers and staff, helping teams develop skills, confidence and leadership capability.

• Used data, performance information and stakeholder feedback to identify trends, drive improvements and support strategic decision-making.

• Built strong relationships with families, commissioners, external agencies and senior stakeholders to ensure collaborative and effective service delivery.

• Managed the day-to-day operation of a specialist inpatient service, ensuring safe, effective and high-quality service delivery.

• Led and developed a multi-disciplinary team, providing supervision, performance management, coaching and support to maintain high standards of performance and engagement.

• Managed staffing resources, workforce planning and operational priorities to ensure appropriate service provision and effective use of resources.

• Maintained compliance with regulatory, quality and organisational standards, contributing to successful inspections and continuous service improvement.

• Developed and implemented operational processes and procedures to improve efficiency, communication and service outcomes.

• Worked collaboratively with internal and external stakeholders to coordinate services, resolve challenges and deliver positive outcomes.

• Supported teams through periods of change, promoting a positive culture focused on accountability, professionalism and continuous improvement.

• Used performance information, audits and feedback to identify opportunities for improvement and ensure delivery against service objectives.

• Provided leadership and operational oversight across services spanning three counties, ensuring consistent delivery of high-quality support and organisational standards.

• Managed, developed and supported a large multi-disciplinary workforce, providing supervision, performance management, coaching and professional development.

• Worked closely with senior leaders to deliver organisational objectives, manage operational challenges and drive continuous service improvement.

• Led workforce planning, recruitment, staff retention and resource management to ensure services remained effective, responsive and sustainable.

• Implemented new systems and processes, including the successful introduction of electronic record systems, improving efficiency, communication and operational consistency across services.

• Maintained oversight of risk management, safeguarding, compliance and quality assurance processes, ensuring adherence to regulatory and organisational requirements.

• Developed strong working relationships with families, external agencies, commissioners and partner organisations to support effective service delivery and positive outcomes.

• Used audits, performance information and stakeholder feedback to identify opportunities for improvement, enhance service quality and support strategic decision-making.

• Delivered training, team development initiatives and change programmes to build capability, improve performance and promote a positive organisational culture.

• Held operational responsibility for a specialist inpatient service, coordinating day-to-day activities and ensuring safe, effective and high-quality service delivery.

• Led and supervised multi-disciplinary teams, providing direction, support and leadership within a demanding and fast-paced environment.

• Managed staffing resources and prioritised workloads to coordinate responses to complex and rapidly changing situations, ensuring service continuity.

• Supported staff development through supervision, coaching, training and performance management, helping to build a skilled and resilient workforce.

• Played a key role in the development and implementation of a new national specialist service, supporting recruitment, workforce planning, operational processes and service mobilisation.

• Maintained compliance with regulatory, governance and organisational standards, contributing to successful inspections and quality improvement initiatives.

• Collaborated with education providers, families, partner agencies and senior stakeholders to deliver positive outcomes and ensure effective service delivery.

• Conducted incident reviews, audits and analysed performance information to identify learning opportunities and enhance service quality.

• Promoted a culture of accountability, teamwork, professionalism and continuous improvement across the service.