James Otosio
Birmingham,West Midlands
Summary
A hardworking and efficient individual that brings proven success in overseeing administrative and customer service areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities. An organised and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work history
Assessment Officer
University of Law
Birmingham, West Midlands
10.2024 - Current
- Maintained and managed assessment results databases, ensuring accuracy, security, and compliance with university regulations.
- Responded efficiently to student and staff queries on assessment processes, results, and academic regulations, providing clear guidance and support.
- Built and maintained strong relationships with academic staff, schools, and university departments to streamline assessment processes.
- Provided comprehensive administrative support and detailed reports for Boards of Examiners, including preparing agendas, taking minutes, and recording decisions.
- Recognised with the Service Department of the Year award for outstanding contribution to student assessment services.
IT Digital Assessment Advisor
University of Law
Birmingham, West Midlands
11.2023 - 10.2024
- Responding to queries via chat, email or phone and providing technical assistance
- Troubleshooting and diagnosiong exam related problems
- Running reports to analyse common complaints and problems
- Proctored in-person and online examinations, ensuring compliance with academic regulations and maintaining exam integrity.
Temporary Student Information Officer
Office Angels (University of Law)
Birmingham, West Midlands
09.2023 - 10.2023
- Planned, managed and implemented projects from concept to completion.
- Worked consistently in line with regulatory guidelines to support company compliance.
- Updated and maintained admissions system and database, enabling real-time data access.
- Followed established admissions processes and procedures, escalating critical issues to management.
Clinical Skills & Simulation / Admin Assistant
Edge Hill University
Manchesster, Greater Manchester
10.2022 - 04.2023
- Managed maintenance and repairs of all clinical skills machines, software and equipment.
- Supported the day-to-day delivery of outstanding customer service
- Undertook administrative requirements to meet a wide range of general office, staff & student needs
- Working in partnership with the school administration and academic staff teams
- Planned, prioritised and organised my own workload and recourses to achieve agreed objectives, working independently when required.
- Ensured that there were effective mechanisms for monitoring and inputting of student data.
Assistant Visual Merchandiser
Boohoo.com
Manchester, Greater Manchester
03.2022 - 10.2022
- Promoted seasonal products and trends to promote movement of stock.
- Optimised product and display locations to generate maximum visual impact.
- Data in-putting
- Overhauled company merchandising practices to increase customer traffic and product exposure.
Staffing Manager / Assistant
Hap Recruitment
Cheadle Hulme, Stockport
06.2021 - 02.2022
- Frequent communication with temporary staff including telephone calls & e-mails
- Used a range of software and booking systems in order to book temporary staff for shifts
- Constantly liaised with clients in order to exceed or meet their requirements
- Used extensive I.T skills to improve & develop the company website
- Worked as a team in order to achieve best results
- Advertised job vacancies through online platforms.
- Reviewed impact of selection techniques and made necessary improvements.
Assistant Manager
Gourmet Burger Inc.
Manchester, Greater Manchester
01.2020 - 02.2021
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
Restaurant & Bar Manager
Nakira Bar & Grill
Birmingham, West Midlands
11.2017 - 08.2018
- Coordinated employee schedules based on shift demands and employee availability.
- Guided staff to bolster overall team performance, resilience and cohesion.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
Education
GCSEs -
Holly Lodge High School College of Science
Smethwick 09.2010 - 07/2015
A-Levels - Visual Arts
Birmingham Metropolitan College
Birmingham 09.2016 - 06/2018
Certificate of Higher Education - Journalism
University of Salford
Salford 09.2018 -
Skills
- Natural leader
- Recruitment
- Staff scheduling
- Outstanding customer service
- Data processing
- Extensive administrative experience
- Able to research & present information easily
Timeline
Assessment Officer
University of Law
10.2024 - Current
IT Digital Assessment Advisor
University of Law
11.2023 - 10.2024
Temporary Student Information Officer
Office Angels (University of Law)
09.2023 - 10.2023
Clinical Skills & Simulation / Admin Assistant
Edge Hill University
10.2022 - 04.2023
Assistant Visual Merchandiser
Boohoo.com
03.2022 - 10.2022
Staffing Manager / Assistant
Hap Recruitment
06.2021 - 02.2022
Assistant Manager
Gourmet Burger Inc.
01.2020 - 02.2021
Certificate of Higher Education - Journalism
University of Salford
09.2018 -
Restaurant & Bar Manager
Nakira Bar & Grill
11.2017 - 08.2018
A-Levels - Visual Arts
Birmingham Metropolitan College
09.2016 - 06/2018
GCSEs -
Holly Lodge High School College of Science
09.2010 - 07/2015
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