James Oluyemi
Hull
Summary
Dynamic Customer Service Advisor with proven expertise at Midlandheart, excelling in problem resolution and customer satisfaction in a healthcare setting. Leveraged CRM systems to enhance service quality and reduce handling time. Recognized for exceptional communication and critical thinking skills, consistently delivering tailored support to meet diverse customer needs.
A good knowledge of healthcare protocols and procedures.
Overview
4
4
years of professional experience
Work History
Customer Service Advisor
Midlandheart
Birmingham
01.2025 - 08.2025
- Handled customers' inquiries and resolved issues across various communication channels such as phone calls, email, and chat.
- I listened to and resolved an angry customer complaint that would have escalated.
- Worked closely with the repair team to get the job done as soon as possible.
- Maintained good communication with our customers, reminding them that we are customer-centric, with our customers coming first, second, and third, as long as this organization is concerned.
- Enhanced customer satisfaction by addressing and resolving issues promptly.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- I responded to customer needs through competent customer service and quick problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
Customer Care Representative
Lagos University Teaching Hospital (LUTH)
Lagos, Nigeria
08.2021 - 12.2023
- Listen attentively to customers' calls and assured them that a repair would be carried out immediately, which created a good customer relationship with the organization.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- I responded to customer needs through competent customer service and quick problem-solving.
- Assisted call-in customers with questions and orders.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Logged call information and solutions provided into the internal database.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Collaborated with cross-functional teams to resolve complex customer issues promptly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
Education
Master of Science - International Business
Aston University
Birmingham01-2025
Bachelor of Science - Economics
Tai Solarin University of Education
Lagos Nigeria07-2021
Skills
- Call center experience
- Customer relationship management (CRM)
- Call center operations
- KPI monitoring
- AI and automation tools
- Knowledge management system
- Help desk and ticketing systems
- Live chat and messaging platforms
- Appointment scheduling
- Complaint handling
- Follow-up calls
- Data collection
- Customer service
- Critical thinking
- Active listening
- Verbal and written communication
- Computer proficiency
- Data entry
- Problem resolution
- Technical troubleshooting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Advisor
Midlandheart
01.2025 - 08.2025
Customer Care Representative
Lagos University Teaching Hospital (LUTH)
08.2021 - 12.2023
Master of Science - International Business
Aston University
Bachelor of Science - Economics
Tai Solarin University of Education