James Norman
Bridgwater
Summary
Results-driven Assistant Service Manager with extensive OEM automotive experience in team management, recruitment, and engagement. Expertise in project management and account analysis, leading to effective improvements. Skilled in workload organisation and performance evaluation, dedicated to driving organisational success.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Assistant Service Manager
BMW/MINI - Vertu Motors
Bridgwater
09.2017 - Current
- Assistant Service Manager in a successful, profitable OEM retailer.
- Calm and approachable in a faced paced and demanding environment.
- Manage a large team comprising technicians, advisors and administrators.
- Handle complaints efficiently, resulting in customer retention.
- Monitor employee performance, identifying areas of improvement.
- Recruit, onboard and train new team members.
- Collaborate with other departments for effective problem solving.
- Graduated from 18-month management programme with distinction.
- Review monthly accounts to identify areas of growth and reduce costs.
- Supported team by demonstrating respect and willingness to help.
Service Advisor
Heritage Volkswagen
Weston-super-Mare
03.2017 - 09.2017
- Delivered excellent customer service by understanding and meeting their requirements.
- Resolved challenging customer situations, contributing to customer retention.
- Enhanced long-term relationships by building rapport with customers.
Assistant Manager
Halfords
Bridgwater
07.2011 - 03.2017
- Delivered exceptional customer service, fostering repeat business and enhancing customer loyalty.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Managed cash registers with precision, minimising discrepancies during end-of-day reconciliation.
- Responsible for automotive technology installs.
Education
A-Levels - Law, Maths, Psychology, Geography
Bridgwater College
Bridgwater, Somerset 09/2011 - 07/2013
GCSEs - Various
East Bridgwater Communiry School
Bridgwater, Somerset 09/2006 - 07/2011
Skills
- Extensive OEM automotive experience in various roles
- Team management, recruitment and engagement
- Project management
- Ability to analyse accounts while identifying areas of improvement and implementing changes
- Workload management and organisation
- Performance evaluation and appraisal
- Enthusiastic and proactive attitude
References
References available upon request.
Accomplishments
- Colleague of the year 2023/24.
Affiliations
- Sport
- Music
- Running
Certification
Full and clean driving licence.
Timeline
Assistant Service Manager
BMW/MINI - Vertu Motors
09.2017 - Current
Service Advisor
Heritage Volkswagen
03.2017 - 09.2017
Assistant Manager
Halfords
07.2011 - 03.2017
A-Levels - Law, Maths, Psychology, Geography
Bridgwater College
09/2011 - 07/2013
GCSEs - Various
East Bridgwater Communiry School
09/2006 - 07/2011