Summary
Overview
Work history
Education
Skills
Timeline
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James Monger

Ashby De La Zouch,Leicestershire

Summary

Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.

Overview

2
2
years of professional experience

Work history

Barista

Coffee 1
Ashby, Leicestershire
04.2025 - Current
  • Maintained cleanliness of the café area whilst preparing orders.
  • Delivered exceptional service to customers for their enjoyment and comfort. I would always use my daily perk to make someones day.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Ensured customer satisfaction by providing top-quality coffee and beverages.
  • Enhanced bar efficiency by keeping work areas tidy and well-stocked.
  • Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
  • Trained new staff members on café operations, fostering teamwork and consistency.

Front of house staff

The Potting Shed
Ibstock, Leicestershire
04.2024 - Current
  • Maintained high standards of customer service during peak times.
  • Ensured smooth operation of the front desk by managing reservations and walk-ins.
  • Handled complaints effectively, resulting in increased customer satisfaction.
  • Enhanced guest experience with a friendly and helpful attitude.
  • Communicated effectively with kitchen staff to ensure timely delivery of meals.
  • Managed cash transactions accurately, ensuring accurate financial records.
  • Contributed to team success by maintaining cleanliness and organisation in work areas.
  • Promoted special offers or events to increase awareness among customers.
  • Balanced the needs of multiple tables whilst maintaining top-quality customer service.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Practiced healthy and safety measures to comply with regulations.

Front of house team member

Wong Kwei
Ashby, Leicestershire
11.2023 - 07.2024
  • Balanced the needs of multiple tables whilst maintaining top-quality customer service.
  • Promoted special offers or events to increase awareness among customers.
  • Checked guest satisfaction regularly, addressing any issues promptly.
  • Contributed to team success by maintaining cleanliness and organisation in work areas.
  • Communicated effectively with kitchen staff to ensure timely delivery of meals.
  • Established rapport with regular diners, fostering a loyal client base.
  • Enhanced guest experience with a friendly and helpful attitude.

Education

Higher National Diploma - Creative Media Level 3

Loughborough College
Leicestershire
06.2025

GCSEs - Maths and English grade 4

Ashby School
Leicestershire
07.2023

Skills

  • Customer service excellence
  • Cash handling expertise
  • Order taking speed
  • Complaint handling competence
  • In-Person sales techniques
  • Stock control efficiency
  • Punctuality and time management
  • Positive attitude
  • Telephone etiquette
  • Fire Safety
  • Customer experience
  • Interpersonal skills

Timeline

Barista

Coffee 1
04.2025 - Current

Front of house staff

The Potting Shed
04.2024 - Current

Front of house team member

Wong Kwei
11.2023 - 07.2024

Higher National Diploma - Creative Media Level 3

Loughborough College

GCSEs - Maths and English grade 4

Ashby School

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James Monger