James Mitten
Sandwich,Kent
Summary
Friendly Barista with great people skills and 3 years experience. Dedicated to creating a personalized experience for each customer. Knowledgeable about every step of coffee production, from planting to roasting to brewing, and enthusiastic about promoting sustainable and fair-trade coffee. Reliable Bartender and Waiter with 3 years of hospitality experience. Offers flexible shifts to meet team goals and peak trading times. Barista and cocktail bartending trained. Dedicated Line Cook skilled in meal preparation and assuring quality products. Functions as a vital team member and performs well under pressure.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Head Barman and Co-ordinator
Divino's Winebar
Sandwich, Kent
09.2021 - Current
- Prepared mixed drinks and poured wine, beer, and non-alcoholic beverages within target service timeframes.
- Maintained bar stocks, replenishing daily as necessary.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Refused drinks service to guests without appropriate proof of age.
- Set effective employee schedules, maintaining full coverage at peak times and minimizing labor costs.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Maintained knowledge of drinks promotions, pricing, and menu changes, offering customers up-to-date, reliable advice.
- Verified guest ID prior to serving liquor.
Waiter Bartender/ Front of house staff
Luigi's Italian Restaurant
Sandwich, Kent
06.2021 - Current
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Retained in-depth menu item knowledge, providing expert recommendations to suit guest tastes.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Maintained stocks, replenishing daily as necessary.
- Performed closing duties, thoroughly cleaning, sanitizing, and replenishing stock.
- Provided efficient food and drink service for high levels of customer satisfaction.
Education
GCSEs - General GCSEs including Statistics, Finance, Computing and further Maths
Sandwich Technology School
Sandwich, Kent 09.2014 - 09.2019
A-Levels - Forensic Sciences
Canterbury College
Canterbury, Kent 09.2020 - 09.2021
Skills
- Outstanding customer service
- Suggestive selling
- Cocktail list development
- Safe serving knowledge
- Strong communication
- Employee training
- Inventory control
- Food service
- Extensive wine knowledge
- Problem solving
- Allergy awareness
Languages
English
Native
Italian
Intermediate
Timeline
Head Barman and Co-ordinator
Divino's Winebar
09.2021 - Current
Waiter Bartender/ Front of house staff
Luigi's Italian Restaurant
06.2021 - Current
A-Levels - Forensic Sciences
Canterbury College
09.2020 - 09.2021
GCSEs - General GCSEs including Statistics, Finance, Computing and further Maths
Sandwich Technology School
09.2014 - 09.2019
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