James Miller
Waltham Abbey,Essex
Summary
A highly experienced, self-motivated Sales Account Manager who thrives on building relationships with new and existing customers. I have a proven ability to lead by example and consistently hit targets.
Overview
24
24
years of professional experience
8
8
years of post-secondary education
Work history
Sales Account Manager Eastern Hemisphere
Ethos Energy
Aerospace and Aeroderivative Engine Components MRO
2023.08 - 2024.02
- Identified, pursued and won new component MRO business opportunities to increase revenue.
- Developed and maintained strong relationships with new and existing customers to ensure longer term success.
- Presented Ethos Energy Aerospace MRO solutions and capabilities to MRO’s and Tier 1 Operators.
- Oversaw Sales forecasting, goal setting and performance reporting for all accounts using Salesforce CRM.
- Worked closely with operations and customer support to ensure customers requirements and expectations were being met in relation to lead time and quality of repairs.
- Attended MRO Trade shows and conferences and customer visits.
- Provide quotes for specific repair and overhaul services and following up to maximise sales opportunity.
- Negotiate long term agreements to ensure repeat business and ongoing customer relationship.
International Account Manager EMEA
World Fuel Services
Aviation Fuel and logistical Solutions
2014.04 - 2023.07
- Undertaking Account Management for a portfolio of Business Aviation Operators ranging from High-Net-worth individuals, Charter operators, local flight clubs and Blue-Chip Organisations.
- Building relationships with my clients throughout EMEA to fully understand their operational requirements and business needs and offer a suitable solution.
- Prospecting and winning new business through cold calling, targeted e-mail campaigns and qualified referrals.
- Working towards and exceeding monthly GP targets within my region. Target plan can be provided.
- Manage margins in order to maximise GP whilst also ensuring price is competitive.
- Utilising data analytical tools to focus on customer flying trends.
- Presenting products and services to key stakeholders via video or at face-to-face meetings.
- Using business media to promote our products and services.
- Utilising and managing the team’s CRM (Salesforce) system and ensuring all information is always accurate and visible.
- Developing and implementing business development plans, maintaining market awareness, and executing strategies.
Senior Exposure Control Advisor
World Fuel Services
2011.03 - 2013.12
Senior Credit Controller
Euler Hermes
2007.08 - 2011.02
Credit Controller
ATS Euromaster
2005.09 - 2007.08
Link Financial
Customer Service Advisor
2003.01 - 2005.09
Guardian Newspapers
Telesales Executive
1999.09 - 2002.12
Education
GCSEs -
Highams Park School
1991.09 - 1996.07
NVQ Level 2 - Media
Epping Forest College
1996.09 - 1999.09
Skills
- Salesforce
- Sales Excellence, Baker Communication
- Sales forecasting
- Training and development-CAA Part 145, CAA part 145 Human Factors
- Systems Used-i-flight, 145com, B2B Aero, Tableau, Oracle, Box, One Note, Excel, Word, PowerPoint, Team, Zoom
Timeline
Sales Account Manager Eastern Hemisphere
Ethos Energy
2023.08 - 2024.02
International Account Manager EMEA
World Fuel Services
2014.04 - 2023.07
Senior Exposure Control Advisor
World Fuel Services
2011.03 - 2013.12
Senior Credit Controller
Euler Hermes
2007.08 - 2011.02
Credit Controller
ATS Euromaster
2005.09 - 2007.08
Link Financial
Customer Service Advisor
2003.01 - 2005.09
Guardian Newspapers
Telesales Executive
1999.09 - 2002.12
NVQ Level 2 - Media
Epping Forest College
1996.09 - 1999.09
GCSEs -
Highams Park School
1991.09 - 1996.07