Summary
Overview
Work history
Education
Skills
Timeline
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James Miller

Waltham Abbey,Essex

Summary

A highly experienced, self-motivated Sales Account Manager who thrives on building relationships with new and existing customers. I have a proven ability to lead by example and consistently hit targets.

Overview

24
24
years of professional experience
8
8
years of post-secondary education

Work history

Sales Account Manager Eastern Hemisphere

Ethos Energy
Aerospace and Aeroderivative Engine Components MRO
08.2023 - 02.2024
  • Identified, pursued and won new component MRO business opportunities to increase revenue.
  • Developed and maintained strong relationships with new and existing customers to ensure longer term success.
  • Presented Ethos Energy Aerospace MRO solutions and capabilities to MRO’s and Tier 1 Operators.
  • Oversaw Sales forecasting, goal setting and performance reporting for all accounts using Salesforce CRM.
  • Worked closely with operations and customer support to ensure customers requirements and expectations were being met in relation to lead time and quality of repairs.
  • Attended MRO Trade shows and conferences and customer visits.
  • Provide quotes for specific repair and overhaul services and following up to maximise sales opportunity.
  • Negotiate long term agreements to ensure repeat business and ongoing customer relationship.

International Account Manager EMEA

World Fuel Services
Aviation Fuel and logistical Solutions
04.2014 - 07.2023
  • Undertaking Account Management for a portfolio of Business Aviation Operators ranging from High-Net-worth individuals, Charter operators, local flight clubs and Blue-Chip Organisations.
  • Building relationships with my clients throughout EMEA to fully understand their operational requirements and business needs and offer a suitable solution.
  • Prospecting and winning new business through cold calling, targeted e-mail campaigns and qualified referrals.
  • Working towards and exceeding monthly GP targets within my region. Target plan can be provided.
  • Manage margins in order to maximise GP whilst also ensuring price is competitive.
  • Utilising data analytical tools to focus on customer flying trends.
  • Presenting products and services to key stakeholders via video or at face-to-face meetings.
  • Using business media to promote our products and services.
  • Utilising and managing the team’s CRM (Salesforce) system and ensuring all information is always accurate and visible.
  • Developing and implementing business development plans, maintaining market awareness, and executing strategies.

Senior Exposure Control Advisor

World Fuel Services
03.2011 - 12.2013

Senior Credit Controller

Euler Hermes
08.2007 - 02.2011

Credit Controller

ATS Euromaster
09.2005 - 08.2007

Link Financial

Customer Service Advisor
01.2003 - 09.2005

Guardian Newspapers

Telesales Executive
09.1999 - 12.2002

Education

GCSEs -

Highams Park School
09.1991 - 07.1996

NVQ Level 2 - Media

Epping Forest College 
09.1996 - 09.1999

Skills

  • Salesforce
  • Sales Excellence, Baker Communication
  • Sales forecasting
  • Training and development-CAA Part 145, CAA part 145 Human Factors
  • Systems Used-i-flight, 145com, B2B Aero, Tableau, Oracle, Box, One Note, Excel, Word, PowerPoint, Team, Zoom

Timeline

Sales Account Manager Eastern Hemisphere

Ethos Energy
08.2023 - 02.2024

International Account Manager EMEA

World Fuel Services
04.2014 - 07.2023

Senior Exposure Control Advisor

World Fuel Services
03.2011 - 12.2013

Senior Credit Controller

Euler Hermes
08.2007 - 02.2011

Credit Controller

ATS Euromaster
09.2005 - 08.2007

Link Financial

Customer Service Advisor
01.2003 - 09.2005

Guardian Newspapers

Telesales Executive
09.1999 - 12.2002

NVQ Level 2 - Media

Epping Forest College 
09.1996 - 09.1999

GCSEs -

Highams Park School
09.1991 - 07.1996

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James Miller