James McMillan

• Improved customer satisfaction scores by coordinating daily team actions and communication.
• Raised productivity and preserved quality standards by creating a high-performing environment.
• Accelerated work delivery by streamlining workflow for faster, more efficient processes.
• Applied new working methods to lift team operating efficiency.
• Introduced innovative solutions to maximise output without reducing quality.
• Encouraged open communication to strengthen workplace culture and raise morale.
• Applied daily prioritisation to optimise workload distribution using urgency and importance.
• Resolved employee grievances professionally to reduce risk of workplace disputes.

Led the milling department until July 2024 while maintaining section performance.

Led the turning department from July 2024, adding accountability for wider output.

• Managed a team of 18 people and introduced new machine-tool processes.

Completed 1 year off-the-job training at Milton Keynes Training centre.

Worked 3 years on day release at Bedford College for NVQ Level 3.

• Completed modern apprenticeship certificate after studying mechanical engineering coursework.