Summary
Overview
Work history
Education
Skills
Interests
Additional Information
Timeline
Generic

James McLeod

Falkirk,Stirlingshire

Summary

Industrious and enthusiastic proven to consistently meet productivity, business and customer service objectives. Skilfully works with staff to enhance performance and improve processes. Diplomatic in resolving internal and customer issues to maximise results.

Overview

23
23
years of professional experience

Work history

Shunter/Cleaner

First Edinburgh
Linlithgow, West Lothian
12.2008 - 08.2012
  • Shunter and Site Heath, Safety & Security Nominee for Linlithgow Depot
  • Maintenance of a large fleet buses
  • Work quickly and efficiently to strict deadlines
  • Working as part of a team or on own initiative
  • Completing tasks that are set by management
  • First point of contact for Heath, Safety & accident issues
  • Vehicle Safety Checks
  • Fuelling and oiling buses in the fleet
  • Interior and exterior cleaning of the fleet
  • Keep accurate records of fuel and oil issued
  • Met daily requirements by interpreting and properly applying work instructions.

Gardener

Falkirk Council
Falkirk, East Stirlingshire
05.2001 - 05.2001
  • General maintenance of public gardens though out Falkirk district
  • Working as part of a small team
  • Meeting deadlines
  • Health & safety of equipment
  • Disposed of litter and organic waste following proper procedure.
  • Enforced safe working practices and complied with all health and safety legislations.
  • Cleared weeds, leaves and snow, applying salt to hard surfaces when necessary.

Aspiring Team Manager Program

SGN, Scotland Gas Networks
Edinburgh, Edinburgh
05.2023 - Current
  • Health & Safety Management, Customer Service, Quality Control, Time Management, Staff Training, Self Sufficient, Audit Analysis, +E Towing Licence, Excavator Licence up to 10 tonnes, SHEA Gas, NRSWA, Gas Utility service layer (NC02)
  • Career Profile, Part of a SGN managers training program to progress in the company and receive extra training and experience in certain disciplines
  • Courses passed so far include:
  • NRSWA Supervisor trained
  • Construction Design Management (CDM) trained
  • SCO register permits and core trained
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Managed, motivated and developed a team of [Number] to consistently deliver exceptional customer service.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.

NC02 Service Layer Team Leader

SGN
Edinburgh, Edinburgh
07.2016 - Current
  • Checking technical drawings and plans to trace where you need to dig
  • Digging holes by hand or using mechanical digging equipment
  • Excavator license up to 10 tonnes
  • Laying or repairing pipes and mains systems
  • Connecting homes and businesses to the network
  • Installing and maintaining gas pressure control equipment
  • Responding to emergency gas escapes
  • Filling in holes and repairing pavements and gardens once a job is complete
  • Undertake and document risk assessments
  • Comply with workplace health, safety & environmental practices, maintaining a safe and secure working environment
  • Follow engineering instructions and company procedures
  • Install gas engineering assets, components and associated equipment
  • Carry out repairs to gas network infrastructure assets as required
  • Restore gas network infrastructure assets to operational condition
  • Install, test, purge and commission gas assets
  • Replace emergency control valves
  • Communicate instructions to co-workers within the team
  • Operate powered tools and equipment for network operations
  • Locate and avoid supply apparatus and sub-structures
  • Comply with the New Roads and Street Works Act requirements for signing, lighting and guarding
  • Use approved gas detection equipment to ensure safe environment
  • Use Personal Protective Equipment (PPE) and safety equipment in accordance with manufacturer's instructions and employer policy
  • Liaise with gas consumers, statutory agencies and members of the public
  • Obtain and analyze information to facilitate decision making
  • Communicate instructions to co-workers within the team
  • Liaise with emergency services and other statutory authorities as necessary
  • Organise additional resources to facilitate repairs as required
  • Record information, complete job reports and process
  • Display a self-disciplined, self-motivated approach
  • Deliver a polite, courteous professional service to customers and members of the public
  • Work effectively when undertaking individual and team tasks and objectives
  • Work with appropriate supervision, and when required under own initiative, to approved standards and safe work practices
  • Undertake and complete work in a way that contributes to sustainable development
  • Be risk aware and minimise risks to life, property and the environment when undertaking work activities
  • Be quality focused and professional in work and in personal standards
  • Work safely with others and when working alone on site
  • Recognise personal limitations and seek advice from fact holders and specialists when required
  • Identify, organise and use resources effectively to complete tasks, with consideration for cost, quality, safety, security and environmental impact
  • Accept responsibility for work of self and others
  • Accept, allocate and supervise technical and other tasks
  • Be aware of the needs and concerns of others, especially where related to diversity and equality
  • Exercise responsibilities in an ethical manner
  • Carry out work in deep excavations and confined spaces
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Delegated tasks to make best use of individuals' skills.
  • Supported team to overcome new challenges by forecasting knowledge and skills gaps.

Bus Driver

Falkirk Council
02.2016 - 07.2016
  • Safety checks before and after transport run's
  • Driving of public service buses throughout Scotland central area's
  • Good Geography, map reading of the Stirling area
  • Customer facing
  • Cash transactions
  • Paper work
  • Working on own initiative
  • Dealing with problems that occur with customers and road users
  • Calming affect on angry customers
  • Having excellent driving skills
  • Good knowledge about routes and geography
  • Being polite and assertive
  • Knowledge about other languages for overseas travellers
  • High attention to detail
  • Interpersonal ability's
  • Being able to work under pressure
  • Knowledge about safety and health issues
  • Responsible and reliable
  • Being able to drive skilfully

PCV Driver

W.A.V
08.2012 - 09.2014
  • E./Dial A Journey, Safety checks before and after transport run's
  • Driving of public service buses throughout Scotland central area's
  • Good Geography, map reading of the Stirling area
  • Customer facing
  • Cash transactions
  • Paper work
  • Working on own initiative
  • Dealing with problems that occur with customers and road users
  • Calming affect on angry customers
  • Having excellent driving skills
  • Good knowledge about routes and geography
  • Being polite and assertive
  • Knowledge about other languages for overseas travellers
  • High attention to detail
  • Interpersonal ability's
  • Being able to work under pressure
  • Knowledge about safety and health issues
  • Responsible and reliable
  • Being able to drive skilfully

PCV Driver

First Edinburgh - Larbert
09.2007 - 12.2008
  • Safety checks before and after transport run's
  • Driving of public service buses throughout Scotland central area's
  • Good Geography, map reading of the Stirling area
  • Customer facing
  • Cash transactions
  • Paper work
  • Working on own initiative
  • Dealing with problems that occur with customers and road users
  • Calming affect on angry customers
  • Having excellent driving skills
  • Good knowledge about routes and geography
  • Being polite and assertive
  • Knowledge about other languages for overseas travellers
  • High attention to detail
  • Interpersonal ability's
  • Being able to work under pressure
  • Knowledge about safety and health issues
  • Responsible and reliable
  • Being able to drive skilfully

Customer Services Operator

TSC, Telecom Service Centre
02.2006 - 09.2007
  • Card transactions
  • Paper work
  • Handling inbound finance calls
  • Dealing with customer queries
  • Great communications
  • Calming affect on angry customers
  • Dealing with Customers in a courteous and efficient manner
  • General office work
  • Training new employees
  • Being computer literate
  • Providing excellent customer services
  • Oral and written communication
  • Being professional and flexible
  • Managing stress
  • Resolving problems
  • Being driven and positive
  • Managing multiple tasks
  • Meeting targets
  • Administration and organization

Delivery Driver

Dominoes Pizza
03.2006 - 09.2006
  • Cash handling
  • Liaising with customers
  • Working as part of a busy team
  • Meeting customer deadlines
  • Excellent geography of the Falkirk area
  • Helping in the office when short staffed

Process Operative

Caledonian Produce
07.2003 - 02.2006
  • M&S Food Retailer), Manual labour
  • Quality Control checks of raw material
  • Equipment safety checks
  • Working efficiently to meet deadlines
  • New Development of products
  • Personal Hygiene
  • In charge of Documentation updates
  • Product test trials
  • Recording controlled audit documentation
  • Communicating throughout the factory to meet deadlines
  • Working to tight Health and Safety standards
  • Teaching new staff the procedures of the Factory
  • Work on own initiative

Baker

Absolutely Sweet
Bo'ness, West Lothain
09.2014 - 11.2015
  • Complied with health and safety codes.
  • Prepared exceptional pastries and desserts.
  • Performed bakery opening duties following procedures.
  • Monitored storage temperatures to preserve food quality.
  • Maintained strong knowledge of food safety practices.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Cleaned and maintained kitchen equipment and oven.
  • Maintained strong, cooperative working relationship with bakery team and fellow employees.
  • Packaged and labelled baked goods with accurate descriptions and ingredients.
  • Mixed various ingredients to make fillings for cakes and pies.
  • Demonstrated excellent time management and organisational skills.
  • Weighed flour, salt and other ingredients to prepare dough for kneading and rising.

Education

Woodlands High School / Braes High School
Falkirk
2003

Skills

  • Customer-focused
  • Problem-solving
  • Positive traffic control
  • Traffic management codes of practise proficiency
  • Excavation guarding
  • NRSWA qualified
  • Communication skills
  • NRSWA Supervisor
  • Leadership
  • Public relations
  • Aspire Management Program

Interests

Hobbies , Cycling, Guitar, Health and Fitness, Walking the dog, Learning French, spending time with my family.

Additional Information

  • Higher Grades:-Music, P.E, Awards & Achievements Music Achievement Award 2001 English Achievement Award 2001

Timeline

Aspiring Team Manager Program

SGN, Scotland Gas Networks
05.2023 - Current

NC02 Service Layer Team Leader

SGN
07.2016 - Current

Bus Driver

Falkirk Council
02.2016 - 07.2016

Baker

Absolutely Sweet
09.2014 - 11.2015

PCV Driver

W.A.V
08.2012 - 09.2014

Shunter/Cleaner

First Edinburgh
12.2008 - 08.2012

PCV Driver

First Edinburgh - Larbert
09.2007 - 12.2008

Delivery Driver

Dominoes Pizza
03.2006 - 09.2006

Customer Services Operator

TSC, Telecom Service Centre
02.2006 - 09.2007

Process Operative

Caledonian Produce
07.2003 - 02.2006

Gardener

Falkirk Council
05.2001 - 05.2001

Woodlands High School / Braes High School

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James McLeod