James McDonald
GLASGOW
Summary
Highly skilled professional with expertise in railway legislation and rail route knowledge, complemented by exceptional multitasking proficiency and peak time management abilities. Demonstrates patience and composure, ensuring performance under pressure while maintaining tact and diplomacy. Proactive approach and decision-making skills enhance cash-handling expertise and timekeeping, driving efficient operations. Committed to leveraging these competencies towards achieving excellence in the railway industry.
Overview
28
28
years of professional experience
36
36
years of post-secondary education
Work history
Railway ticket sales agent
scotrail
GLASGOW
2016.10 - Current
- Promoted eco-friendly practices by encouraging passengers to opt for digital tickets over printed ones whenever possible.
- Assisted passengers with special requirements, promoting an inclusive service environment.
- Kept abreast of changes in train timings or cancellations; ensured customers were updated accurately and promptly.
- Addressed complaints promptly, improving overall customer satisfaction levels.
- Always aware of my surrounding and will always have a watchful eye on anything the doesn’t seem safe either on platform or on train.
- Maintained up-to-date knowledge of train schedules, resulting in improved customer service.
- Adhered strictly to health and safety regulations within the workplace; prioritised passenger safety above all else.
- Swiftly identified potential hazards and safety threats, alerting proper contacts and escalating as necessary.
- Communicated with drivers, signalling to stop or proceed in alignment with safe operation.
Assistant manager
Dunnes stores
glasgow
2000.11 - 2016.10
- Joined the company at Warehouse level and was promoted to Assistant manager over the next few years.
- Delegated tasks to team members efficiently improving overall productivity.
- Provided support to manager during audits, ensuring accurate reports.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Handled stock control duties diligently preventing overstocking or shortages.
Warehouse operator
Dewers whisky bond
1997.08 - 2000.11
- Kept clean work areas, promoting better productivity and safety standards.
- Operation of conveyor belts ensured timely sorting of packages.
- Demonstrated dedication to safety with regular equipment checks.
- Used forklifts for swift movement of heavy items.
- Collaborated with team members for smooth warehouse operations.
Education
GCSEs - ENGLISH
St Leonards Secondary
glasgow 1990.07 - 1996.05
GCSEs - Math
St Leonards Secondary
Glasgow 1990.07 - 1996.08
GCSEs - Physics
S Leonards secondary
Glasgow 1990.07 - 1996.05
GCSEs - Chemisrty
St Leonards Secondary
glasgow 1990.07 - 1996.07
GCSEs - French
St Leonards Secondary
glasgow 1990.08 - 1996.05
GCSEs - history
St Leonards Secondary
glasgow 1990.07 - 1996.08
Skills
- Multitasking proficiency
- Peak time management
- Patience and composure
- Railway legislation knowledge
- Rail route knowledge
- Cash-handling expertise
- Proactive approach
- Tact and diplomacy
- Timekeeping
- Decision making
- Performance under pressure
Affiliations
- watching football
- hillwalkng
- gardening
Timeline
Railway ticket sales agent
scotrail
2016.10 - Current
Assistant manager
Dunnes stores
2000.11 - 2016.10
Warehouse operator
Dewers whisky bond
1997.08 - 2000.11
GCSEs - French
St Leonards Secondary
1990.08 - 1996.05
GCSEs - ENGLISH
St Leonards Secondary
1990.07 - 1996.05
GCSEs - Math
St Leonards Secondary
1990.07 - 1996.08
GCSEs - Physics
S Leonards secondary
1990.07 - 1996.05
GCSEs - Chemisrty
St Leonards Secondary
1990.07 - 1996.07
GCSEs - history
St Leonards Secondary
1990.07 - 1996.08