Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

James McDonald

GLASGOW

Summary

Highly skilled professional with expertise in railway legislation and rail route knowledge, complemented by exceptional multitasking proficiency and peak time management abilities. Demonstrates patience and composure, ensuring performance under pressure while maintaining tact and diplomacy. Proactive approach and decision-making skills enhance cash-handling expertise and timekeeping, driving efficient operations. Committed to leveraging these competencies towards achieving excellence in the railway industry.

Overview

28
28
years of professional experience
36
36
years of post-secondary education

Work History

Railway ticket sales agent

scotrail
GLASGOW
10.2016 - Current
  • Promoted eco-friendly practices by encouraging passengers to opt for digital tickets over printed ones whenever possible.
  • Assisted passengers with special requirements, promoting an inclusive service environment.
  • Kept abreast of changes in train timings or cancellations; ensured customers were updated accurately and promptly.
  • Addressed complaints promptly, improving overall customer satisfaction levels.
  • Always aware of my surrounding and will always have a watchful eye on anything the doesn’t seem safe either on platform or on train.
  • Maintained up-to-date knowledge of train schedules, resulting in improved customer service.
  • Adhered strictly to health and safety regulations within the workplace; prioritised passenger safety above all else.
  • Swiftly identified potential hazards and safety threats, alerting proper contacts and escalating as necessary.
  • Communicated with drivers, signalling to stop or proceed in alignment with safe operation.

Assistant manager

Dunnes stores
glasgow
11.2000 - 10.2016
  • Joined the company at Warehouse level and was promoted to Assistant manager over the next few years.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Provided support to manager during audits, ensuring accurate reports.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Handled stock control duties diligently preventing overstocking or shortages.

Warehouse operator

Dewers whisky bond
08.1997 - 11.2000
  • Kept clean work areas, promoting better productivity and safety standards.
  • Operation of conveyor belts ensured timely sorting of packages.
  • Demonstrated dedication to safety with regular equipment checks.
  • Used forklifts for swift movement of heavy items.
  • Collaborated with team members for smooth warehouse operations.

Education

GCSEs - ENGLISH

St Leonards Secondary
glasgow
07.1990 - 05.1996

GCSEs - Math

St Leonards Secondary
Glasgow
07.1990 - 08.1996

GCSEs - Physics

S Leonards secondary
Glasgow
07.1990 - 05.1996

GCSEs - Chemisrty

St Leonards Secondary
glasgow
07.1990 - 07.1996

GCSEs - French

St Leonards Secondary
glasgow
08.1990 - 05.1996

GCSEs - history

St Leonards Secondary
glasgow
07.1990 - 08.1996

Skills

  • Multitasking proficiency
  • Peak time management
  • Patience and composure
  • Railway legislation knowledge
  • Rail route knowledge
  • Cash-handling expertise
  • Proactive approach
  • Tact and diplomacy
  • Timekeeping
  • Decision making
  • Performance under pressure

Affiliations

  • watching football
  • hillwalkng
  • gardening

Timeline

Railway ticket sales agent

scotrail
10.2016 - Current

Assistant manager

Dunnes stores
11.2000 - 10.2016

Warehouse operator

Dewers whisky bond
08.1997 - 11.2000

GCSEs - French

St Leonards Secondary
08.1990 - 05.1996

GCSEs - ENGLISH

St Leonards Secondary
07.1990 - 05.1996

GCSEs - Math

St Leonards Secondary
07.1990 - 08.1996

GCSEs - Physics

S Leonards secondary
07.1990 - 05.1996

GCSEs - Chemisrty

St Leonards Secondary
07.1990 - 07.1996

GCSEs - history

St Leonards Secondary
07.1990 - 08.1996

Similar Profiles

CREATE PROFILE
James McDonald