James McCreadie
Dumfries,Scotland
Summary
Highly skilled professional with extensive expertise in timely communication, punctuality, and reliability. Demonstrates exceptional passenger safety awareness and adeptness in ticketing machine operation, public address system use, and elderly customer support. Proficient in crisis resolution techniques, tactful diplomacy, and resilient under pressure. Comprehensive understanding of train operation basics, railway regulations, emergency procedures implementation, and safety protocol adherence. Adept at providing passenger information and ensuring transportation regulation compliance. Strong decision-making capabilities with a focus on safety consciousness and basic mechanical aptitude. Familiar with railway systems, train signals, adaptable to shift work, and knowledgeable about railway infrastructure. Exhibits patience, tolerance, multicultural sensitivity, luggage management skills, customer service excellence, calmness under pressure, public safety awareness, fast learning ability, radio equipment operation proficiency, professional demeanour, critical decision making skills and exceptional organisation abilities.
Overview
22
22
years of professional experience
Work history
On train conductor.
Scotrail
Dumfries, Dumfries and Galloway
2018.10 - Current
- Operated train doors at each station stop, maintained schedule accuracy.
- Informed passengers about delays or changes in service, reduced confusion and stress amongst travellers.
- Collaborated with train driver for smooth operation of the service.
- Promoted ticket sales and upgrades to enhance revenue generation opportunities.
- Maintained safety standards by ensuring passengers' adherence to rules and regulations.
- Ensured compliance with company policies and procedures by conducting regular audits on board trains.
- Handled passenger complaints to resolve disputes amicably.
- Handled cash transactions from ticket sales accurately.
- Conducted regular carriage inspections for maintaining cleanliness standards.
Delivery manager
Express Bakery
Dumfries, Dumfries and Galloway
2018.04 - 2018.10
- Collaborated successfully with sales teams for coordinating special deliveries or promotions.
- Prioritised safety by enforcing strict adherence to traffic rules among drivers reducing accident occurrences significantly.
- Managed complex logistics for prompt delivery of goods and services.
- Coordinated scheduling for efficient utilisation of vehicles and drivers throughout shifts.
- Conducted regular team meetings to improve communication and coordination amongst staff members.
- Utilised advanced tracking systems to monitor real-time location of delivery vehicles resulting in improved transparency and customer satisfaction.
- Streamlined delivery operations by implementing efficient route planning strategies.
- Maintained a clean driving record whilst managing delivery routes personally during peak seasons.
- Mitigated risks related to delays or damage during transit by establishing robust preventative measures.
- Demonstrated problem-solving abilities when dealing with unexpected circumstances such as vehicle breakdowns or traffic disruptions ensuring minimal impact on scheduled deliveries.
- Trained new employees regarding company policies, procedures, and standards in handling deliveries.
- Coordinated effectively with suppliers to ensure timely procurement of materials.
- Set schedules of work and monitored progress to achieve timely programme delivery.
- Ensured compliance with all relevant regulations in transportation and logistics operations.
- Established strong relationships with clients through excellent customer service.
Depot manager
Grampian Halls.
Dumfries, Dumfries and Galloway
2004.08 - 2018.10
- Managed depot resources to optimise productivity.
- Developed contingency plans for potential disruptions in supply chain operations.
- Handled customer queries promptly and professionally, delivering high levels of customer satisfaction.
- Coordinated logistics, achieving timely distribution of goods.
- Oversaw depot operations, ensuring top-notch service delivery.
- Trained new staff members, enhancing their job performance and satisfaction.
- Collaborated closely with other departments to ensure smooth functioning of the depot operations.
- Established effective communication channels for seamless operations.
- Kept up-to-date records of inventory movements, avoiding stock discrepancies.
- Ensured safe working environment by implementing robust health and safety procedures.
- Led a team of employees, fostering a cooperative work environment.
- Monitored and enforced health and safety protocols to maintain safe work environment.
- Managed depot staffing levels, sickness, absence and recruitment activities.
- Conducted vehicle tracking and temperature monitoring to maintain compliance with GDP guidelines.
- Maintained strict adherence to company policies and legal regulations at all times in the depot.
Education
GCSEs - Maths. Chemistry. Physics. English. Spanish. Drama. Physical Eduction. Modern Studies.
Maxwelltown High School
Dumfries, Dumfries and Galloway. 08/1988 - 06/1992
Skills
- Timely communication
- Punctuality and reliability
- Ticketing machine operation
- Railway regulations understanding
- Emergency procedures implementation
- Safety protocol adherence
- Customer Service
- Calm under pressure
Affiliations
- Sport. Cinema. Music. Travelling. Exercising.
Timeline
On train conductor.
Scotrail
2018.10 - Current
Delivery manager
Express Bakery
2018.04 - 2018.10
Depot manager
Grampian Halls.
2004.08 - 2018.10
GCSEs - Maths. Chemistry. Physics. English. Spanish. Drama. Physical Eduction. Modern Studies.
Maxwelltown High School
08/1988 - 06/1992