James McAlpine

Executive leader responsible for building and scaling a specialist homecare organisation from inception to over 7500 hours of care per week delivering high risk children’s services, complex care and nurse led provision.

• Co-founded the organisation and led full mobilisation including Care Quality Commission registration governance frameworks and operational infrastructure
• Statutory Director registered with Companies House holding legal accountability for corporate governance compliance and organisational performance
• Hold statutory accountability as Nominated Individual with oversight of compliance quality assurance safeguarding and regulatory performance
• Provide strategic and operational leadership across all service areas ensuring safe effective and commercially sustainable delivery at scale
• Lead on financial performance including P&L oversight revenue growth cost control invoicing payroll and debt recovery
• Drive business development through tender submissions framework applications and commissioner engagement securing high value complex care packages
• Act as senior representative in multi agency forums including MDTs safeguarding strategy meetings and commissioning discussions influencing outcomes for high risk individuals
• Oversee clinical governance and risk management across services supporting individuals with complex needs challenging behaviour safeguarding concerns and DoLS processes
• Built and embedded organisational policies systems and governance structures enabling scalable growth and regulatory compliance
• Lead due diligence activity and framework positioning to support long term strategic expansion
• Appointed Responsible Individual for a new Ofsted regulated service with application approved and final registration pending leading mobilisation compliance readiness and service launch

Led operational delivery and service growth within a regulated homecare environment with responsibility for performance quality workforce development and business development.

• Held regulatory responsibility as Registered Manager under the Care Quality Commission ensuring compliance quality standards and safe service delivery
• Drove business development activity including market analysis pipeline generation and targeted client engagement contributing to service growth
• Consistently exceeded KPIs across service delivery utilisation and customer satisfaction through strong performance management and operational oversight
• Led recruitment onboarding and development of care staff building a reliable high performing workforce aligned to organisational values
• Delivered high quality person centred care ensuring services were tailored responsive and outcomes focused for individuals with varying levels of need
• Maintained robust care planning and record keeping systems enabling effective monitoring risk management and continuous improvement
• Produced reports and performance insights to inform strategic decision making and identify opportunities for service expansion
• Built and maintained relationships with clients families and professionals supporting positive outcomes and service continuity

Led multi-site operations across six branches in the South of England with full accountability for performance growth workforce leadership and service quality within a regulated care environment.

• Held regional oversight of services regulated by the Care Quality Commission ensuring compliance quality standards and consistent delivery across all locations
• Managed full operational performance across the region including financials KPIs utilisation and workforce productivity driving sustainable growth
• Set and delivered regional strategy in collaboration with board level stakeholders aligning operational plans with long term business objectives
• Led and developed branch management teams providing performance oversight coaching and accountability to achieve and exceed targets
• Designed and implemented training programmes to strengthen leadership capability workforce skills and service quality across multiple sites
• Identified and secured business development opportunities expanding regional footprint increasing revenue and strengthening commissioner relationships
• Established performance frameworks and reporting structures to monitor progress against strategic goals and drive continuous improvement
• Built strong relationships with internal and external stakeholders including commissioners professionals and senior leadership to support service growth and stability

Progressed into a multi-site leadership role with accountability for four services delivering complex care across children and adults including mental health learning disabilities palliative care and high acuity health needs.

• Held regulatory responsibility across multiple services under the Care Quality Commission ensuring compliance safeguarding and high quality service delivery
• Led day to day operations across four locations overseeing workforce performance care quality and service user outcomes
• Delivered and embedded person centred care models ensuring services were responsive outcome focused and tailored to complex individual needs
• Developed service capacity to support both local authority funded and private clients contributing to revenue growth and service diversification
• Built and maintained strong relationships with commissioners families and multidisciplinary professionals to support safe and effective care delivery
• Drove local business development through community engagement stakeholder networking and brand promotion increasing service visibility and referrals
• Supported recruitment onboarding and development of care teams building a stable and values led workforce across multiple sites
• Implemented local marketing and growth initiatives strengthening the organisation’s presence within the community and supporting occupancy levels