Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

James MATTHEWS

TARPORLEY,CHESHIRE

Summary

Customer-focused professional with a proven track record of enhancing team efficiency and productivity. Expertise in negotiations, upselling, and organizational leadership. Adaptability and discipline shaped by a semi-military upbringing through cadets. Results-driven with extensive experience in cross-team collaboration.

Overview

7
7
years of professional experience
6
6
years of post-secondary education

Work history

Front of House/Kitchen Porter

Gather & Gather
Chester, Cheshire
11.2024 - Current

Greet guests, take and deliver beverages and food

Oversaw inventory management to ensure adequate stock supply while delivering excellent customer service.

Assisted chefs in food preparation for efficient meal service.

Streamlined workflow processes to minimise waiting times for serving staff.

Supported overall restaurant operations through effective teamwork with other staff members.

Upheld kitchen hygiene practices to ensure safe food preparation and support overall restaurant operations.

Adult Volunteer (Youth)

Sea Cadets Corps
Stoke-on-Trent, Staffordshire
09.2019 - Current

National shooting coach for youth, logistics and equipment management, and instructor in kayaking, canoeing, and paddle boarding.

Teach various disciplines including drill, map reading, and Royal Navy operations using diverse teaching methods.

Fostered a supportive environment by actively assisting colleagues when required.

Oversaw daily operations to achieve high productivity levels.

Cleaning Services

Mitie Facilities Management
Chester, Cheshire
04.2023 - 11.2024

Carried out day-to-day duties accurately and efficiently.

Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Successfully delivered on tasks within tight deadlines.

Demonstrated respect, friendliness and willingness to help wherever needed.

Offered friendly, efficient customer service and handled challenging situations with ease.

Increased customer satisfaction by resolving issues.

• Legal Assistant (Work Experience)

Motability Operations Limited
London, City of London
06.2019 - 07.2019

Assisted legal team with research, document management, and proposed process improvements to enhance workflow.

Filed essential legal documents accurately and within strict deadlines to ensure compliance.

Streamlined office operations by delivering reliable support for various administrative tasks.

Education

A-Levels - Geography, History, and Psychology

Tarporley High School and Sixth form
Tarporley, Cheshire
10.2019 - 06.2022

GCSEs - History, Geography, Business, Sciences, English, Maths

Tarporley High School
Tarporley, Cheshire
09.2015 - 06.2019

Skills

Team leadership, negotiation, event coordination, resource planning, and operational management

Proficient in Microsoft Word, Excel, Outlook

Strong communicator, mentor, and multitasker

Customer service orientation and ability to resolve complaints professionally

Experience in volunteer recruitment, group facilitation, and high-pressure situation management

Affiliations

  • • Sailing, kayaking, canoeing, paddle boarding, target rifle shooting, and volunteering with the Sea Cadet Corps.

Timeline

Front of House/Kitchen Porter

Gather & Gather
11.2024 - Current

Cleaning Services

Mitie Facilities Management
04.2023 - 11.2024

A-Levels - Geography, History, and Psychology

Tarporley High School and Sixth form
10.2019 - 06.2022

Adult Volunteer (Youth)

Sea Cadets Corps
09.2019 - Current

• Legal Assistant (Work Experience)

Motability Operations Limited
06.2019 - 07.2019

GCSEs - History, Geography, Business, Sciences, English, Maths

Tarporley High School
09.2015 - 06.2019
James MATTHEWS