Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Timeline
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James Masterton

James Masterton

Glasgow,United Kingdom

Summary

Accomplished professional with expertise in vehicle repair processes and customer relationship management systems. Demonstrates strong adherence to safety protocols and excels in supplier relationship maintenance, ensuring effective communication and interaction etiquette. Skilled in quality auditing, compliance management, and specialised training, with a proven track record of resilience in high-pressure situations and effective decision making. Committed to leveraging inspection competency and communication excellence to drive organisational success.

Overview

10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Vehicle Quality Assessor

Enterprise Flex-E Rent
Glasgow
07.2024 - Current
  • Management of all branch vehicles bookings and movements to body shop and dealerships
  • Enhanced product quality by conducting rigorous inspections.
  • Led internal audits, ensuring all departments adhered to established guidelines.
  • Implemented comprehensive assessment protocols for improved service delivery.
  • Ensured compliance with industry regulations by implementing stringent quality controls.
  • Managed documentation related to quality assessments for easy reference and transparency.
  • Developed detailed reports, providing valuable insights into vendor performance.

Fleet Production Supervisor

Enterprise Rent-A-Car
Glasgow, Glasgow City
08.2022 - 07.2024
  • Management of all branch vehicles bookings and movements to Bodyshop and dealerships
  • Upheld company policies strictly, fostering respectful and professional workplace environment.
  • Managing branches in-fleet and de-fleet process
  • Managed team members, leading to improved performance and morale.
  • Handled unexpected problems swiftly, minimising disruption to production schedule.
  • Ensured quality control by conducting regular inspections of company assets.
  • Set goals for team members providing clear direction and improving overall output.

Management assistant

Enterprise Rent-A-Car
Edinburgh
05.2022 - 08.2022
  • Facilitated staff training sessions for enhanced employee performance.
  • Resolved operational setbacks with proactive problem-solving strategies.
  • Assisted in development of comprehensive reports to facilitate decision-making processes.
  • Fostered team collaboration by organising team building exercises.
  • Offered administrative support during project execution for timely completion.

Management trainee

Enterprise Rent-A-Car
Edinburgh
06.2021 - 05.2022
  • Achieved efficient teamwork by facilitating clear communication amongst members.
  • Collaborated effectively with all departments, ensuring seamless business operation.
  • Utilised comprehensive training to enhance problem-solving abilities.
  • Maintained high standards of professionalism and ethics at all times.
  • Led multiple projects successfully from conception to completion.
  • Streamlined workflow processes, improving operational efficiency.

Customer Service Representative

Teleperformance
Glasgow
05.2015 - 06.2016
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Contributed towards achieving store targets whilst ensuring adherence to service standards.
  • Streamlined processes through efficient record keeping.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Enhanced communication channels through regular updates on company policies and promotions.

Education

Bachelor of Arts - Computer Arts

Abertay University
Dundee, Dundee City
09.2016 - 05.2021

Higher National Diploma - 3D Animation

City of Glasgow College
Glasgow
08.2013 - 05.2015

Skills

  • Process improvement competence
  • Customer relationship management systems
  • Safety protocol adherence
  • Supplier relationship maintenance
  • Supplier interaction etiquette
  • Communication excellence
  • Quality auditing acumen
  • Specialised training aptitude
  • Inspection competency
  • Resilience in high-pressure situations
  • Effective decision making
  • Compliance management

Accomplishments

  • Part of the record-breaking team at Waverly who recorded an on-rent high of 385 cars, and a four-digit OP
  • Part of the Management team at Glasgow Airport, who saw record breaking growth in the summer of 2023 and 2024 with the latter having an on-rent high of 650 cars and was part of the same team to record first ever consecutive 90+% ESQI scores.
  • Helped drive significant reduction in uninsured loss and undocumented damage number at Glasgow Airport from £12.00 and £8.00 FYTD April 2023 to £4.00 and £2.00 YTD April 2024
  • Continued shop and DE% improvement. Helping provide significant drops in OOS from 14% in May 2023 to 6% in May 2024
  • Maintaining an average LOFR% for the full fiscal year 2022 to 1.53% and 1.06% in 2023
  • Moved to Flex-E Glasgow at end of July 2024. Improved the branches Bodyshop VOR% from 23% July 2024 to 8% February July 2025

Certification

I have completed the received the following Thatcham Ecademy Certificates


EV1 - Vehicle Identification

EV2 - Health and Safety

EV3 - Vehicle Design

EV4 - Working Voltages and Equipment

EV5 - HV Component requirements

EV6 - General repair


ADAS Aware

ADAS 2.0

ADAS Awareness

ADAS Operational Parameters and Calibration


Wheel Alignment

Steering and Suspension Alignment



Timeline

Vehicle Quality Assessor

Enterprise Flex-E Rent
07.2024 - Current

Fleet Production Supervisor

Enterprise Rent-A-Car
08.2022 - 07.2024

Management assistant

Enterprise Rent-A-Car
05.2022 - 08.2022

Management trainee

Enterprise Rent-A-Car
06.2021 - 05.2022

Bachelor of Arts - Computer Arts

Abertay University
09.2016 - 05.2021

Customer Service Representative

Teleperformance
05.2015 - 06.2016

Higher National Diploma - 3D Animation

City of Glasgow College
08.2013 - 05.2015

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James Masterton