James Marsland
Summary
Dynamic and adaptable hospitality professional with over 9 years of progressive leadership in high-volume, customer-focused environments. Proven success in team management, operational optimization, and delivering premium guest experiences in diverse hospitality settings — from boutique bars to destination venues. Known for creative problem-solving, intuitive leadership, and consistently exceeding service expectations.
Overview
2026
2026
years of professional experience
Work History
Bartender
Cooper Island Beach Club
01.2023 - Current
- Delivered top-tier service at the Caribbean’s largest rum bar, working independently and in team settings.
- Crafted and served cocktails, ensuring adherence to quality standards.
- Managed inventory levels, restocking supplies to maintain efficient bar operations.
General Manager
The Moorings
05.2022 - 12.2023
- Oversaw full operations of a popular beachside venue, managing events, weddings, and live performances.
- Recruited, trained, and led a versatile team across bar, barista, and table service functions.
- Directed ordering, staff scheduling, inventory control, GP tracking, and cash handling.
- Maintained supplier and accountant relationships to streamline operations and reporting.
- Developed and implemented operational strategies to enhance team performance and efficiency.
- Oversaw daily management of staff, ensuring adherence to company policies and procedures.
Bar Manager
Hidden Boutique Bar & Pizzeria
08.2021 - 05.2022
- Created and executed a full cocktail and drinks program.
- Managed day-to-day operations across the bar, kitchen, and front-of-house.
- Spearheaded staff hiring, training, and special event programming.
- Developed cocktail menu, incorporating seasonal ingredients to enhance customer experience.
- Managed inventory levels, ensuring availability of key products while minimizing waste.
Bar Manager
Neon Cactus
02.2020 - 08.2021
- Developed seasonal cocktail menus and managed daily venue operations.
- Led stock control, financial reconciliation, and training programs.
- Trained staff on beverage preparation techniques and customer service standards.
- Implemented efficient bar workflow processes, improving service speed during peak hours.
Assistant General Manager
Slocken
01.2019 - 02.2020
- Led cellar management, supplier coordination, and staff training.
- Supported event planning, service audits, and financial processes.
- Assisted in developing and implementing operational strategies to enhance customer satisfaction.
- Coordinated staff scheduling to optimize labor efficiency and service delivery.
Bartender
Various Leeds Venues
- Mean Eyed Cat Bar (May–Aug 2018) – High-volume service focused on guest interaction.
- Verve Bar (Nov 2017–May 2018) – Cocktail service and event support.
- The Stone Roses Bar (Jan 2016–Nov 2017) – Nightclub operations, stock management.
Barista / Keyholder
Cielo Coffee Roasters
03.2016 - 06.2018
- Held keyholder responsibilities and trained new staff across multiple branches.
- Prepared and served handcrafted coffee beverages, ensuring high-quality standards and customer satisfaction.
Education
BA - Music Performance & Production
Leeds Beckett University
01.2016
A Levels - Popular Music
Leeds College of Music
Leeds01.2014
GCSEs - Maths & English Language
Ralph Thoresby High School
01.2012
Skills
- Leadership & Team Development
- High-Volume Service Management
- Cocktail & Menu Design
- Event Planning & Execution
- Inventory Control & GP Tracking
- Financial Reconciliation & Cash Handling
- Web Literacy: HTML & CSS (proficient), JavaScript (learning)
- Microsoft Office Suite
Timeline
Bartender
Cooper Island Beach Club
01.2023 - Current
General Manager
The Moorings
05.2022 - 12.2023
Bar Manager
Hidden Boutique Bar & Pizzeria
08.2021 - 05.2022
Bar Manager
Neon Cactus
02.2020 - 08.2021
Assistant General Manager
Slocken
01.2019 - 02.2020
Barista / Keyholder
Cielo Coffee Roasters
03.2016 - 06.2018
Bartender
Various Leeds Venues
BA - Music Performance & Production
Leeds Beckett University
A Levels - Popular Music
Leeds College of Music
GCSEs - Maths & English Language
Ralph Thoresby High School
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