James Manson
LIVERPOO,Merseyside
Summary
A highly skilled professional with expertise in commercial awareness, inventorying knowledge, stock control, and kitchen equipment maintenance. Demonstrates a strong ability to manage and maintain kitchen operations efficiently. Committed to leveraging skills to enhance operational efficiency and contribute to organisational success.
Experienced Catering Manager with knack for streamlining operations and enhancing customer satisfaction. Led teams to boost service quality and reduce costs, while implementing innovative menus that increased client engagement. Known for fostering team collaboration and improving workplace efficiency, driving positive outcomes for both staff and customers.
Overview
30
30
years of professional experience
2
2
years of post-secondary education
Work History
Catering manager
The Brady Brunch Limited
Liverpool, Merseyside
05.2021 - Current
- Worked with chefs to plan menus according to client needs and budgets.
- Recruited and trained high-performing team members to deliver faultless customer care.
- Enriched guest experiences by diplomatically managing complaints, proactively anticipating and resolving issues.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Devised marketing strategies that increased brand visibility in the market segment.
- Developed menus with strict cost controls to maximise restaurant profits.
- Optimised inventory management processes, avoiding unnecessary wastage and saving costs.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
Merchandise planner
Sainsbury's
Liverpool, Merseyside
08.2017 - Current
- Developed promotional strategies to maximise brand visibility.
- Created robust demand forecasts using a combination of quantitative methods and business acumen, ensuring adequate stock levels at all times.
- Increased product availability by implementing effective inventory management strategies.
- Researched and purchased specialized equipment and materials for company use.
- Implemented store layout changes to improve customer shopping experience.
- Analysed sales trends for optimal merchandising decisions.
- Analysed buying trends at each store location to identify appropriate mix of inventory items for top-tier sales.
- Improved displays and installed POS tailored to individual store features.
Assistant manager
The Grapevine
Liverpool, Merseyside
04.1995 - 07.2017
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Handled customer complaints effectively, restoring trust in our brand.
- Created classification systems to manage archives.
- Led and managed administrative staff to maintain smooth daily operations.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Handled stock control duties diligently preventing overstocking or shortages.
- Streamlined store operations with efficient scheduling.
- Implemented promotional strategies for increased footfall during holiday seasons.
- Created digital file classification system for company-wide use.
Education
GNVQ Advanced - Business Studies
Hugh Baird College
Bootle 09.1996 - 04.1998
Skills
- Commercial Awareness
- Inventorying knowledge
- Stock control
- Kitchen equipment maintenance
Affiliations
- My hobbies include football, music and travel
Timeline
Catering manager
The Brady Brunch Limited
05.2021 - Current
Merchandise planner
Sainsbury's
08.2017 - Current
GNVQ Advanced - Business Studies
Hugh Baird College
09.1996 - 04.1998
Assistant manager
The Grapevine
04.1995 - 07.2017
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