Summary
Overview
Work history
Education
Skills
References
Affiliations
Timeline
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James Malin

James Malin

Leicester,Leicestershire

Summary

A skilled professional with expertise in the automotive industry, adept at clear communication through emails and phone calls to deliver informative messages. Demonstrates a strong ability to build and maintain relationships by understanding customer needs, coupled with experience in managing small teams. Proficient in identifying issues and implementing solutions to enhance team efficiency and reduce stress. Possesses strong time management skills, effectively organising and prioritising tasks such as appointments and car handovers. Known for upselling capabilities by explaining added value products to customers, showcasing automotive knowledge by demonstrating features and benefits of each model. Committed to client retention through regular communication, aiming to further develop strategic relationship management skills within the industry.

Overview

11
11
years of professional experience
3
3
years of post-secondary education

Work history

New Car Sales Executive

Drive Leicester
Leicester, Leicestershire
08.2024 - Current
  • Established strong relationships with customers, resulting in repeat business.
  • Gained practical experience closing sales in face-to-face environment.
  • Helped to set up showrooms and displays to wow visitors.
  • Handled objections professionally; converted hesitant prospects into buying customers.
  • Liaised closely with finance department for smooth transactions whilst maintaining client confidentiality.
  • Demonstrated thorough knowledge of all car models, increasing customer trust.

Night Supervisor & Floor Finisher

Stanford Industrial Concrete Flooring
09.2020 - 08.2024
  • Manage team equipment and resources to fulfil our job responsibilities
  • Deliver the best possible product
  • Liaise with the site team to discuss and resolve project issues and queries
  • Plan and organise any upcoming work
  • Provide training to colleagues to enhance team skills
  • Coordinate deliveries and logistics to support project timelines
  • Cover for team members during their absences

Floor Finisher

Stanford Industrial Concrete Flooring
10.2014 - 09.2020
  • Provide smooth and level surfaces when installing concrete floors
  • Operate and maintain finishing tools and equipment
  • Work closely with project managers and site teams to coordinate floor installations
  • Manage time effectively to ensure project deadlines are met
  • Work flexible both day and night shifts when required to meet project deadlines
  • Follow safety protocols using PPE and adhere to regulations

Education

Lutterworth College - AS Level Leisure Studies, GCSE Maths, GCSE English Language, GCSE English Literature, GCSE Science, GCSE Additional Science, GCSE Religious Studies, GCSE D&T Food Technology, GCSE Physical Education, GCSE Drama

Lutterworth College
09.2010 - 05.2013

NVQ Diploma Level 3 - Occupational Work Supervisor

Occupational Work Supervisor

NVQ Diploma Level 2 - Specialist Concrete Occupations

Specialist Concrete Occupations

Skills

  • Clear communication skills, using emails and phone calls to effectively deliver clear and informative messages
  • Ability to build and maintain strong relationships by listening to the customer as to what they want and need
  • Experienced in managing a small team
  • Ability to identify issues and implement solutions to improve teams efficiency and ease stress
  • Strong time management skills by organising and prioritising my day with appointments and handovers of cars
  • Upselling capability with added value products and explaining to the customer the differences between each one
  • Automotive industry knowledge with features and benefits of each model explained and demonstrated to the customer
  • Client retention strategy with frequent telephone calls to maintain customer relationship's

References

Available upon request

Affiliations

  • Golf, Hyrox races and Motorbikes

Timeline

New Car Sales Executive

Drive Leicester
08.2024 - Current

Night Supervisor & Floor Finisher

Stanford Industrial Concrete Flooring
09.2020 - 08.2024

Floor Finisher

Stanford Industrial Concrete Flooring
10.2014 - 09.2020

Lutterworth College - AS Level Leisure Studies, GCSE Maths, GCSE English Language, GCSE English Literature, GCSE Science, GCSE Additional Science, GCSE Religious Studies, GCSE D&T Food Technology, GCSE Physical Education, GCSE Drama

Lutterworth College
09.2010 - 05.2013

NVQ Diploma Level 3 - Occupational Work Supervisor

Occupational Work Supervisor

NVQ Diploma Level 2 - Specialist Concrete Occupations

Specialist Concrete Occupations

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James Malin