James Maclean

Work history

Assistant manager

Harrods TVDC

Thatcham, West Berkshire

11.2023 - Current

I started this role as a secondment position with great support from peers within the team and from above. I enjoyed and thrived in this position and it was made permanent after the secondment period ended.
Controlled resources and workload in the department to ensure tasks were prioritised and completed in a timely manner
Maintained smooth-running business operations by delegating priorities to team leaders and operatives depending on their skills.
Translated senior management directives into actionable front-line policies and implemented changes with staff so that they understood the processes and changes and the reasoning behind them to help them get onboard with this.
Supported and developed team members with my knowledge and experience to help them to grow.
I have learned new processes and developments within the department and wider business to support other team members with a better insight and understanding of how these work and the reasons behind them.
Monitored health and safety measures for guaranteed compliance and adapted the new processes inline with the department and business needs. I listened to what others had to say and implemented the relevant suggestions to the department through the health and safety manager and this has been incorporated into our daily team briefs.
I have been involved with the recruiting of staff members through interview process, and hiring team members and supported their onboarding process within the business to ensure they get the training needed.
I will sit down with team members periodically to ask how things are going and what is going well or not so well to get an understanding throughout the year to ensure if there is support or changes that need to be made then these can be implemented to support the individual or team collectively.
Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
Reviewed team members overall performance and given clear goals and objectives of areas to develop in the upcoming year and check in with team members to ensure they get the support they need.
I have developed my own knowledge and understanding of processes from other departments so this can be cascaded down through the team for an all round better understating.
Implemented and followed company policies and guidelines for all employees to ensure fairness.
I work well and communicate with other teams and departments to ensure a timely resolution to any issues and ensure tasks are completed in the correct manner to ensure we meet our SLA's
Adapted processes to continue to meet the needs of the business.
I keep updated on current and upcoming processes and procedures to support others.
I will ask questions if I do not know something so I have the correct information and knowledge to support the team.

Warehouse Team Leader

Harrods TVDC

Thatcham

04.2022 - 10.2023

I was promoted to team leader within the company in the department I was working which is PSD and Repack
This department is a significant part of the Harrods online business model as it is where orders will come through to be processed
I have taken on board all new information and learning I've been tasked with
Each shift I took charge of a team and assigned them tasks to do that meet the business needs of our department or other departments
I communicate with other departments to ensure tasks of a higher priority are completed in a timely manner
I talk to the team and support them with their development within the business if they want to further their careers
I create new tasks for orders, select orders to prioritize if there are older or more urgent items to be picked
I will talk to individuals if needed whenever there is an issue, or if they have a problem to help them resolve it and give them any support they need
If I need any support or to learn something I will speak to the relevant people to learn the information so I can complete what I am doing
I work closely with my line manager to ensure we have an efficient department that meets the needs of the business to make it successful
Together as a team with myself, the other team leaders and managers in our department there is a good atmosphere and people take on board positives and negatives and communicate with each other to create a strong and vibrant team.

Warehouse Operative

Harrods TVDC

Thatcham

12.2020 - 03.2022

This started as an agency job and quickly became a permanent job
Roles included: Picking and packing items for dispatching to customers
Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
Handling expensive products and being careful and safe with each item is paramount
Ensuring items are packaged correctly so they aren't damaged during transport
Separating materials for recycling
Stock replenishment and rearranging stock in the warehouse.
Maintained employee safety through observation of surroundings when moving cargo.
Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
Stored products in appropriate storage areas to maximise space within warehouse.
Completed work following safety rules for best working practices.
Consistently arrived at work on time and ready to start immediately.
Improved efficiency and productivity by acquiring new skills.

Warehouse Operative/Machine Operator

Whistl

Bolton

12.2019 - 12.2020

My duties within this job have included: Loading and unloading heavy cages, packages and parcels off and onto lorries
Using handheld scanners to scan goods in and goods out
Filling up bags of mail and attaching the correct labels for delivery to various depots
Handling incoming and outgoing mail and packages to go into the correct areas for dispatch
Filling pallets and loading them to the bays for loading onto lorries
Machine operator
Reaching and exceeding daily targets
A good eye for detail ensuring everything is done correctly, checking for problems with the machine, or mail and getting it sorted quickly to ensure production continues with minimal or no disruption.

Carer for person with Parkinsons

Private care

Dalyan

10.2018 - 10.2019

Cooking food, general house duties, dressing and bathing
Administering medication and general nursing duties
Travelling to doctors and hospital appointments
Days out to get fresh air to forests and the beach, for a change of scenery and see new surroundings.

Property Management - Self employed

Nomad Apartments

Dalyan

04.2008 - 10.2019

General repairs, decorating, renovations and replacing damaged items within the complex
Arranging transfers for the guests to and from the airport
Meet and greet with guests as they arrive, and ensuring they enjoy their stay
Helping guests throughout their stay with any issues or queries
Organising day trips to places of interest, boat trips and restaurant reservations
Pool and garden maintenance.

English Teacher Volunteer

Tinaz Tepe Ilk ve Orta Okul - Tinaz Tepe primary and middle school

Dalyan

09.2012 - 05.2019

Teaching English to children between 5 and 10 years old
Helping them to understand the English language using conversation, worksheets, CD's, and videos
Organising trips for the children to have the opportunity to use their language skills.

Operations Manager

Ethos Bright Eyes

Dalyan

12.2014 - 05.2018

Using Google sheets to keep track of orders processed
Stock taking to ensure stocks were kept at adequate levels for timely dispatch
Dealing with customer queries and complaints about all products on the site
Order dispatching in a timely manner
Organising stock purchasing and invoicing for products
Advertising through social media to promote product sales
Hired staff when required and trained employees
Advised on streamlining certain aspects of the business to make it cost effective
Improved customer relations and advice to increase sales
Quality control checks on goods received.
Designed and implemented training to further develop staff based on business goals.
Tracked and reported on KPIs, investigating variances and developing solutions to address bottlenecks or constraints.
Liaised with management to align daily operations with overarching priorities.
Organised financial and operational data to help with yearly budgeting and planning.
Handled negotiations with outside vendors and service agencies to meet the business needs.
Noted employee absences and grievances, and improved team development and performance with the right training.
Oversaw facility maintenance and allocated needed resources to meet the standards of the business.
Worked constructively with sales team generating new business opportunities and supporting company growth.
Had weekly conference calls with sales teams across Asia, Europe and North America.

Chat Moderator/Team Leader

Bingo Hollywood

Dalyan

04.2012 - 11.2017

Keep chat lively, fun and flowing
Creating customer support tickets if they had technical issues
Contacting tech support if there were technical issues, and keeping customers updated about ongoing issues
Site promotion about current offers, and deals through social media platforms such as Facebook, Twitter and Instagram
Created new chat games to keep things lively and exciting in the rooms to retain players
Helped creating ideas for new rooms and promotions to keep players entertained and to retain them within new rooms
Covered shifts in emergency situations, and I was always available for overtime.
Supported team by demonstrating respect and willingness to help.

Chat Moderator

Wonder Bingo

05.2010 - 02.2012

Created new chat games, promotions and fresh ideas how to bring new players in
Player retention within the rooms through chat games and in-game promotions
Promotion of the site and ongoing offers through social media sites Facebook and Twitter
Helped with new ideas for big money jackpot games, and promotions to attract and retain players
Kept the rooms happy and diffused situations quickly with players if they occurred to ensure it was a happy and fun room.

Watersports instructor

Akdeniz Watersports - Pegasus Hotel and Hilton Hotel

Sarigerme

03.2008 - 11.2009

Advertising, and selling the various activities to tourists within the hotel and on the beach
Explaining how each activity worked and demonstrating scuba diving, water skiing, windsurfing and wakeboarding to customers
I also drove speed boats for trips and water sports activities
Promoting the company activities to increase customer turnover through promotions and multiple activity purchases
Speaking to various tourists from different parts of the world and learning basic parts of their languages to communicate
These included Turkish, German, Polish and Russian.

Butcher

Hallmark Foods

Manchester

04.1998 - 11.2007

Learned on the job from week to week working on Saturdays and extra during holidays
Warehouse and home deliveries, unloading and loading vans, stocking shelves, stock take and ordering products
Started full time at 16 and learned all aspects of running the business before taking over and running the business for myself
Business accountancy, tax returns, administration and payrolls
Food hygiene, first aid, health and safety courses
Cashing up each day and managing any discrepancies
Hiring staff and training them in a safe environment
Setting up the shop every day, and a full scrub down of all counters, machinery and tools each day
Maintained a good rapport with customers who returned week after week for quality products.
Skinned and trimmed animal carcasses for cut preparation.
Operated sausage-making machinery to produce quality goods for sale.
Wore required Personal Protective Equipment to maintain excellent hygiene standards.
Stored goods in temperature-controlled units to maintain condition and quality.
Adhered to sanitation protocols and PPE requirements to reduce risk of food-borne illnesses.
Trained staff members on speciality meat cuts, handling methods and sanitation guidelines.
Customised meat products to match individual customer orders or wholesale requests.

Summary

Overview

Work history

Assistant manager

Warehouse Team Leader

Warehouse Operative

Warehouse Operative/Machine Operator

Carer for person with Parkinsons

Property Management - Self employed

English Teacher Volunteer

Operations Manager

Chat Moderator/Team Leader

Chat Moderator

Watersports instructor

Butcher

Education

Certificate of Higher Education in English Language -

Advanced GNVQ in Information Technology - Computing and I.T

GCSE German -

GCSE Science -

GCSE I.T -

GCSE Maths -

GCSE History -

GCSE Geography -

GCSE English -

Skills

Additional Information

Languages

Affiliations

References

Timeline

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