Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
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James  Long

James Long

London ,United Kingdom

Summary

I am an award-winning Client Services Assistant with half a decade of experience working in the hospitality industry in London. I have extensive experience in planning and delivering corporate events at Clifford Chance, a leading Magic Circle Law firm. I am a hardworking, ambitious and enthusiastic individual with a passion for delivering first class customer service. I am comfortable working within a team or independently, my previous employment and time at University has given me excellent communication and interpersonal skills and I am always eager to learn. After over 3 years at Clifford Chance working across all catering and guest services departments, I believe I am ready to take the next step in my career.

Overview

5
5
years of professional experience
10
10
years of post-secondary education

Work history

Client Services Assistant

Rapport
Canary Wharf, Tower Hamlets
07.2024 - Current
  • In my current role I work with the guest services team at Clifford Chance, this role has several aspects to it including working with On-Site Events, Client Reception, Booking Desk and Switchboard
  • I provide seamless guest management and take ownership of all aspects of the client's journey, coordinating with Catering, security, audio-visual and furniture porter teams as well as external suppliers
  • I manage the meeting room and event booking process via the Condeco booking system
  • I produce weekly reports for the On-Site Events team with important information for key stakeholders
  • In July 2024 I won a 'WOW Award' for going above and beyond my normal duties
  • In April 2025 I won 'Best Newcomer' at Rapports annual Excellence Awards
  • In June 2025 I was mentioned by name in a Quarterly Audit where I achieved 100% Emotional Experience and a 99.4% Overall Guest Experience

Assistant Hospitality Manager

Restaurant Associates
Canary Wharf, Tower Hamlets
07.2022 - 07.2024
  • I worked for Restaurant Associates at Clifford Chance, I worked across numerous hospitality departments including, Staff Dining, Client Meeting Rooms, Events and Private Dining
  • Assisted with special requests from clients such as special dietary requests
  • Ensured the smooth delivery of hospitality events to our clients and VIP guests
  • Led team briefings to communicate event details, guest expectations and service standards to my team
  • I ensured that all hospitality operations complied with health and safety regulations
  • I coordinated between Front of house, Back of house, reception and security teams to ensure a seamless guest experience for all guests
  • I was responsible for on-boarding new staff
  • In March 2024 I spent a month as Hospitality Manager cover at Royal Bank of Canada in which time I received excellent feedback from key stakeholders following multiple VIP events and a hospitality showcase
  • In November 2023 I was mentioned to Key Stakeholders in a Quarterly Business Review for my willingness to work across numerous departments and go above and beyond my duties




Assistant Manager

The Fentiman Arms
Vauxhall, Lambeth
08.2021 - 07.2022
  • I managed a team of up to 15 Front of House staff on busy shifts
  • I coordinated between kitchen and front of house team to ensure a smooth service
  • I conducted weekly stock takes and placed orders with suppliers
  • I was responsible for posting job adverts on websites such as Job Today, Indeed and LinkedIn
  • I would organize interviews and trial shifts
  • I was responsible for 'cashing up' at end of shifts, handling thousands of pounds and locking the premises at the end of the day

Sales Executive

Engage Sports Hospitality
London
03.2021 - 08.2021

Waiter bartender

Megan's Restaurants
Battersea, Wandsworth
07.2020 - 02.2021

Education

A-Levels - History, Economics, Drama

Monmouth School
Wales
09.2009 - 06.2016

Bachelor of Arts - History

Swansea University
Swansea
09.2016 - 03.2020

Skills

  • Excellent written and verbal communication skills
  • Ability to work independently or collaboratively within a team
  • Attention to detail
  • Completed numerous development programs including - WSET Level 1, Understanding Financials for Managers and Leadership in Action

Accomplishments

April 2025 - 'Best Newcomer' at Rapport's annual Excellence Awards

July 2024 - 'WOW Award' Winner at Rapport for going above and beyond my normal duties




Timeline

Client Services Assistant

Rapport
07.2024 - Current

Assistant Hospitality Manager

Restaurant Associates
07.2022 - 07.2024

Assistant Manager

The Fentiman Arms
08.2021 - 07.2022

Sales Executive

Engage Sports Hospitality
03.2021 - 08.2021

Waiter bartender

Megan's Restaurants
07.2020 - 02.2021

Bachelor of Arts - History

Swansea University
09.2016 - 03.2020

A-Levels - History, Economics, Drama

Monmouth School
09.2009 - 06.2016
James Long