James Long
London ,United Kingdom
Summary
I am an award-winning Client Services Assistant with half a decade of experience working in the hospitality industry in London. I have extensive experience in planning and delivering corporate events at Clifford Chance, a leading Magic Circle Law firm. I am a hardworking, ambitious and enthusiastic individual with a passion for delivering first class customer service. I am comfortable working within a team or independently, my previous employment and time at University has given me excellent communication and interpersonal skills and I am always eager to learn. After over 3 years at Clifford Chance working across all catering and guest services departments, I believe I am ready to take the next step in my career.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work history
Client Services Assistant
Rapport
Canary Wharf, Tower Hamlets
07.2024 - Current
- In my current role I work with the guest services team at Clifford Chance, this role has several aspects to it including working with On-Site Events, Client Reception, Booking Desk and Switchboard
- I provide seamless guest management and take ownership of all aspects of the client's journey, coordinating with Catering, security, audio-visual and furniture porter teams as well as external suppliers
- I manage the meeting room and event booking process via the Condeco booking system
- I produce weekly reports for the On-Site Events team with important information for key stakeholders
- In July 2024 I won a 'WOW Award' for going above and beyond my normal duties
- In April 2025 I won 'Best Newcomer' at Rapports annual Excellence Awards
- In June 2025 I was mentioned by name in a Quarterly Audit where I achieved 100% Emotional Experience and a 99.4% Overall Guest Experience
Assistant Hospitality Manager
Restaurant Associates
Canary Wharf, Tower Hamlets
07.2022 - 07.2024
- I worked for Restaurant Associates at Clifford Chance, I worked across numerous hospitality departments including, Staff Dining, Client Meeting Rooms, Events and Private Dining
- Assisted with special requests from clients such as special dietary requests
- Ensured the smooth delivery of hospitality events to our clients and VIP guests
- Led team briefings to communicate event details, guest expectations and service standards to my team
- I ensured that all hospitality operations complied with health and safety regulations
- I coordinated between Front of house, Back of house, reception and security teams to ensure a seamless guest experience for all guests
- I was responsible for on-boarding new staff
- In March 2024 I spent a month as Hospitality Manager cover at Royal Bank of Canada in which time I received excellent feedback from key stakeholders following multiple VIP events and a hospitality showcase
- In November 2023 I was mentioned to Key Stakeholders in a Quarterly Business Review for my willingness to work across numerous departments and go above and beyond my duties
Assistant Manager
The Fentiman Arms
Vauxhall, Lambeth
08.2021 - 07.2022
- I managed a team of up to 15 Front of House staff on busy shifts
- I coordinated between kitchen and front of house team to ensure a smooth service
- I conducted weekly stock takes and placed orders with suppliers
- I was responsible for posting job adverts on websites such as Job Today, Indeed and LinkedIn
- I would organize interviews and trial shifts
- I was responsible for 'cashing up' at end of shifts, handling thousands of pounds and locking the premises at the end of the day
Sales Executive
Engage Sports Hospitality
London
03.2021 - 08.2021
Waiter bartender
Megan's Restaurants
Battersea, Wandsworth
07.2020 - 02.2021
Education
A-Levels - History, Economics, Drama
Monmouth School
Wales 09.2009 - 06.2016
Bachelor of Arts - History
Swansea University
Swansea 09.2016 - 03.2020
Skills
- Excellent written and verbal communication skills
- Ability to work independently or collaboratively within a team
- Attention to detail
- Completed numerous development programs including - WSET Level 1, Understanding Financials for Managers and Leadership in Action
Accomplishments
April 2025 - 'Best Newcomer' at Rapport's annual Excellence Awards
July 2024 - 'WOW Award' Winner at Rapport for going above and beyond my normal duties
Timeline
Client Services Assistant
Rapport
07.2024 - Current
Assistant Hospitality Manager
Restaurant Associates
07.2022 - 07.2024
Assistant Manager
The Fentiman Arms
08.2021 - 07.2022
Sales Executive
Engage Sports Hospitality
03.2021 - 08.2021
Waiter bartender
Megan's Restaurants
07.2020 - 02.2021
Bachelor of Arts - History
Swansea University
09.2016 - 03.2020
A-Levels - History, Economics, Drama
Monmouth School
09.2009 - 06.2016