James Lloyd
Alveley,Shropshire
Summary
Offering strong foundation in customer service and sales, with keen eye for design and spatial planning. Knowledgeable about managing client relationships, ensuring customer satisfaction, and going above and beyond. Ready to use and develop skills in team leadership, inventory and logistic management.
Energetic professional with talent for leadership and customer engagement, bringing strong organisational and communication skills to role.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
26
26
years of professional experience
2000
2000
years of post-secondary education
Work history
Kitchen designer
Dayrooms
Tettenhall, Wolverhamotin
05.2016 - 07.2025
- Collaborated with clients to understand their needs and preferences for custom designs.
- Utilised CAD software to create detailed drawings and 3D renderings of kitchen concepts.
- Coordinated with suppliers to source high-quality materials and fixtures for projects.
- Provided expert advice on kitchen appliances and design trends to enhance client satisfaction.
- Managed multiple design projects simultaneously, ensuring timely completion and adherence to specifications.
- Conducted site visits to assess progress and make necessary adjustments to designs.
- Established good relationships with clients through excellent customer service skills.
- Assisted in resolving any installation issues promptly without affecting project timeline.
- Conducted comprehensive site surveys to ensure accurate measurements for design plans.
- Coordinated delivery schedules efficiently, avoiding delays in project execution.
- Prepared accurate cost estimates for customers based on their specific requirements.
- Ensured compliance with health and safety regulations during all stages of the design process.
- Managed project timelines effectively to ensure timely completion of assigned tasks.
- Designed and implemented bespoke kitchen layouts for optimised functionality.
- Worked closely with installation teams to guarantee smooth implementation of designs.
- Handled customer queries professionally, building trust and fostering repeat business.
- Played a key role in showroom display arrangement, showcasing latest designs effectively.
- Sourced high-quality kitchen materials to provide elevated sinks, cabinets and countertops to meet current design trends.
- Monitored evolving design trends to offer innovative interiors solutions.
- Developed space planning concepts and selection of colour palettes and material presentations.
Tenancy Management
Self Employed
08.2012 - 05.2016
- I worked on a consultancy basis for numerous Letting Agencies with issues, problem solving.
- Achievements and responsibilities:
- Dealing with Landlord and Tenant disputes.
- Conducting visual condition reports and liaising with relevant authorities to ensure remedial works are carried out on time.
- Gaining possession of properties after all other options have been explored. Taking the lead from serving notices to evidence gathering and finally attending court.
- Working with the Homeless prevention team from local authorities helping at risk service users find stable housing solutions within tight deadlines
Branch Manager
Surelet
Wolverhampton
03.2010 - 08.2012
- Setting up a new franchise of Surelet, implementing the company policies and procedures. Developing the new office in the community by running open information events for both Landlords and tenants, marketing the business within budget, working closely with Wolverhampton City Council building valuable connections across a wide variety organisations both public and private
- Achievements and responsibilities:
- Responsible or the day to day running of a rapidly growing Letting agency.
- Producing and Maintaining comprehensive Inspection reports
- Maintaining Client and in-house accounts
- Enforcing tenancy conditions for both parties
- Liaising with contractors insuring maintenance works were carried out
- Meeting with local authority housing departments, social services and police safeguarding more vulnerable clients
- Attending forums and consultations run by the local authorities.
- Diplomatically dealing with confrontational and heated situations.
- Taking the lead role in the company to comply with Selective Licensing under the Housing Act 2004 after Wolverhampton City Council obtained approval to designate an area of the City.
Group Co-ordinator
Hands On Care Group
Dudley
01.2002 - 04.2008
- Working on behalf of the Directors to oversee the day to day running of a large private care organisation in an administrative role.
- Achievements and responsibilities:
- Carrying out comprehensive monthly in-house compliance inspections across eight sites in conjunction with the national minimum standards
- To be present on all CSCI inspections and develop a remedial timed action plan in accordance with the time frames laid out in the final CSCI inspection report
- Responsible for keeping all portable appliances checked
- Responsible for the training and development of all the 135 staff.
- Part of the interview panel for any staff vacancies
- Took a lead in any disciplinary hearings
- Attended funding review meetings with local health authorities and social services.
- Represented the company during open events and community activities
- Liaised with community groups enabling the service users to integrate in their local community
Apprentice Gas Engineer
Electrogas Safety Systems
Bridgnorth
09.1999 - 08.2001
Education
Oldbury Wells
Skills
- Tenancy Management
- Keen knowledge of Property Construction and Maintenance
- Client requirement interpretation
- Bespoke fixture designing
- Floor plan sketching
- Project management efficiency
- Product knowledge expertise
- Tailored service delivery
- Creativity in visual merchandising
- Budgeting and finance management
- Basic plumbing understanding
- Order processing
- Effective time management
- Staff mentoring and coaching
- Logistical planning
- Excel proficiency
- Team motivation
- People Management
- Showroom sales management
- Kitchen showroom management
- Delivery coordination
- Line management
- Warehouse management system operation
References
References are available upon request.
Timeline
Kitchen designer
Dayrooms
05.2016 - 07.2025
Tenancy Management
Self Employed
08.2012 - 05.2016
Branch Manager
Surelet
03.2010 - 08.2012
Group Co-ordinator
Hands On Care Group
01.2002 - 04.2008
Apprentice Gas Engineer
Electrogas Safety Systems
09.1999 - 08.2001
Oldbury Wells