James Lamb
Carmarthen,Carmarthenshire
Summary
I am hard working, diligent and a confident person, who is able to work well both as part of a team and on individual projects. I am highly organised and work well under pressure as I have had extensive experience in responding to multi-tasking and deadlines. With a forward looking approach to life and possessing good communication and organisational skills, I am capable of and enjoy, working to a high standard and am always ready for any challenge.
Overview
24
24
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Product manager
CCF
Clynderwen , Pembrokeshire
2013.11 - Current
- Collaborated with sales, marketing and logistic teams, to improve product sales whilst delivering high standards.
- Managing stock levels through the year, ensuring stock is available at the ideal times.
- Working with logistics to ensure deliveries are met with highest of standard and best lead times.
- Delivered training sessions to sales teams, increased understanding of product features and benefits.
- Fostered strong relationships with key stakeholders to secure buy-in for new initiatives.
- Negotiated contracts with suppliers, reduced operational costs.
- Used available data to establish budgets and implanted controls to manage expenditure against targets.
- Sought new business connections to broaden sales opportunities.
Agent, Coach, Team Manager, Business Manager
Conduit, British Gas
Cardiff
2009.11 - 2013.10
- Managing a department of sales through service with 8 team managers and 100 FTE.
- Conducting 1:1's, Return to works, motivation meetings, investigations and disciplinaries, daily buzz sessions and delivering KPI's.
- Improving staff and business performance through customer focus and communication using GROW, BOOST and SMART.
- Communicating and working with others within the company to deliver best practise whilst decision making through planning and organising.
- Compiling daily reports for head office on previous days sales and the focus for the days/weeks ahead.
- Point of contact and deputy assistant call centre manager when manager on leave.
- Led cross-functional teams, fostering collaborative work environment.
- Managed project timelines for successful delivery within set deadlines.
Pub manager
Outback Pub
2006.08 - 2010.03
Team Leader & Trainee Manager
Tesco Extra Carmarthen
2006.11 - 2009.08
- Managing a team of over 22 staff dealing with sickness, absence and shifts.
- Monitoring/Regulating order shipments of up to 130 deliveries a day throughout Carmarthenshire.
- Dealing with customer finance.
- Customer service, dealing with customers via telephone daily, maintaining the customer and contract database whilst recording savings and information.
Hotel Manager and Head Chef
Sticks Hotel Llansteffan
2002.09 - 2006.06
Education
BA (Hons) Degree - Business Management
University of Wales Institute Cardiff
Cardiff 2003.09 - 2006.06
A Levels - Business Studies, Information Communication Technology, French
Queen Elizabeth Maridunum School
Carmarthen 2001.01 - 2003.01
11 GCSE's -
Queen Elizabeth Maridunum School
Carmarthen, Carmarthenshire 1996.09 - 2001.06
FACTs -
BASIS
UK 2017.09 -
Skills
- Business Foundation Skills: Studied modules such as Financial/Management Accounting, Marketing, Strategy, Employee Relations, Organisational Behaviour, Human Resources, Purchasing and Supply during my degree
- IT Skills: Competent user of all of the following programmes: MS Office, Chordiant, Avaya, Monitor and Editor for Outbound Dialler
- Communication: Have good presentation, oral communication and listening skills gained through working with others from all levels of the business I also regularly gave operational summaries to senior management currently and in previous roles also delivering daily/weekly/monthly KPI reports to management
- Management and Organisation: Excellent organisational skills – by working closely with other colleagues in different campaigns and with emotional resilience Experience in leadership, managing people and co-ordinating projects Ability to multi-task with efficiency and attention to detail Ability to improve performance through communication, coaching, feedback and customer focus
Affiliations
- Walking / Hiking
- Sports
- Family Time
Certification
FACT's Qualified
Full Driving Licence
References
- Paul Bowen, CCF Customer Service Manager, 07890 412298
- Nicole, Bowles, 01834 813338, Woodlands Hotel, Saundersfoot
- Rhain, Evans, Business Manager, Conduit Cardiff, Fusion Point, Tressillian Terrace, Dumballs Road, Cardiff, CF10 5DA
- Gemma, Richards, 07875 388296, 7 Dyfed Close, Johnstown, Carmarthen, SA31 3PD
Timeline
FACTs -
BASIS
2017.09 -
Product manager
CCF
2013.11 - Current
Agent, Coach, Team Manager, Business Manager
Conduit, British Gas
2009.11 - 2013.10
Team Leader & Trainee Manager
Tesco Extra Carmarthen
2006.11 - 2009.08
Pub manager
Outback Pub
2006.08 - 2010.03
BA (Hons) Degree - Business Management
University of Wales Institute Cardiff
2003.09 - 2006.06
Hotel Manager and Head Chef
Sticks Hotel Llansteffan
2002.09 - 2006.06
A Levels - Business Studies, Information Communication Technology, French
Queen Elizabeth Maridunum School
2001.01 - 2003.01
11 GCSE's -
Queen Elizabeth Maridunum School
1996.09 - 2001.06