James Keir

• Own macOS infrastructure and endpoint management strategy, aligning Jamf Pro workflows with enterprise security and compliance standards.
• Partner with Security Operations to enforce policies, remediate vulnerabilities, and ensure regulatory adherence while maintaining user experience.
• Lead automation initiatives using Jamf API and command‑line scripting to streamline patching, app deployment, and compliance reporting.
• Support IT teams with documentation, training, and troubleshooting for Apple ecosystem management.
• Collaborate cross‑functionally to refine deployment processes and improve platform stability across a 1,000+ Mac fleet.

• Led Jamf Pro rollout to 13,000+ users, streamlining Apple device onboarding and cutting setup time by 30%.
• Consolidated five Jamf Pro tenants into a single platform with zero downtime, improving operational efficiency.
• Developed self-service workflows for macOS users, reducing support tickets by 40%.
• Automated patching and compliance workflows for macOS, ensuring enterprise-wide security.
• Mentored IT staff in Apple ecosystem management, boosting team capability.

• Deployed and managed Apple devices across 100+ schools and businesses, supporting thousands of end users.
• Created automated deployment scripts, cutting manual setup tasks by 30%.
• Provided first and second-line IT support, achieving 95%+ SLA adherence.
• Worked with security teams to harden macOS and iOS environments, reducing vulnerabilities.
• Coordinated major Apple technology integrations across education and government clients.

• Supported Apple hardware and software for staff and students.
• Delivered Apple ecosystem tutorials to improve digital literacy.
• Managed AV/tech equipment and supported coursework projects.