James JOSLING
Burgess Hill,West Sussex
Summary
Methodical police officer with a number of years experience enforcing laws according to UK policies, procedures and regulations. Proven investigative strengths with excellent problem-solving capabilities. Skilled at investigating crimes while identifying and preserving evidence and able to see investigations through to successful prosecutions.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
Work history
Police officer
Sussex Police
, West Sussex
11.2013 - Current
- Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
- Used proven interview techniques to garner reliable evidence and statements from victims, witnesses and suspects.
- Produced comprehensive crime reports with meticulous attention to detail, updating victims of the investigation and then often attending court as the officer in charge or as a witness.
- Liaising with the Crown Prosecution Service to obtain charges both on the phone and through online portals
- Supported rescue efforts in emergency situations by directing traffic, administering emergency medical aid and removing people from dangerous areas.
- Conducted a large number of official investigations by identifying lines of inquiry, interviewing key personnel, gathering evidence and taking official statements.
- Acquired and served warrants for arrests, searches or other purposes.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies
- Mental health first aider
- Reverse mentor
Police Community Support Officer
Sussex Police
, West Sussex
06.2007 - 11.2013
- Deterred crime by visually patrolling known crime hotspots.
- Supported large public gatherings by patrolling specified areas and engaging with the public.
- Advised local property, land and homeowners on appropriate crime prevention strategies and signposting victims of crime to relevant support organisations.
- Gathered intelligence from local community on current issues and put this through our intelligence systems.
- Collaborated with community wardens and neighbourhood watch teams to manage antisocial behaviour.
- Educated young people on drug and knife crime in schools, colleges and youth groups to deter vulnerable adults and children from exploitation and offending.
- Developed strong links with local and surrounding communities on social media channels and online forums.
- Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
Bailiff
DKB collections
Sutton, SRY
03.2006 - 06.2007
- Handled case documentation safely and securely for optimised client confidentiality.
- Performed collection of overdue debts, reconciling high-volume account queries.
- Performed all debt collection activities in compliance with Financial Conduct Authority (FCA) guidelines.
- Met collection target goals with assertive communication and negotiation skills.
- Resolved complex collection cases, liaising with debt collection agencies and local courts to foster positive outcome.
- Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
- Analysed financial information to develop and implement appropriate collection initiatives.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.
- Remained calm and poised when communicating with difficult clients or in stressful situations.
- Followed company protocols to keep sensitive and financial information secure.
Security area manager
Sabrewatch Security Limited
East Grinstead, West Sussex
02.2000 - 03.2006
- Managed the security function of over one hundred retail and head office sites.
- Kept team compliant with security protocols and appearance standards.
- Investigated incidents and wrote reports.
- Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
- Submitted documentation for weekly payroll, managed schedules for the security guards and enforced policies.
- Supervised grounds, employee entrances and exits and security officers on duty.
- Ensured the proper implementation of regulations, terms and conditions as well as policies and procedures.
- Oversaw a team of up to two hundred security officers and managed administrative duties, working rotas including scheduling and performance evaluations.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
- Trained new security officers when attending their initial training and ensure standards are met when on site.
Education
Level 2 - Suicide and self harm prevention
The Skills Network
UK 05.2023 - 07.2023
Level 2 - Understanding Autism
The Skills Network
UK 05.2023 - 07.2023
Level 2 - Understanding Children and young people mental health and counselling
The Skills Network
UK 01.2023 - 03.2023
GCSEs - Secondary School
Holy Trinity School
Crawley, West Sussex 09.1991 - 06.1996
Skills
- Investigative interviewing
- Evidence gathering
- Criminal investigation
- Intelligence analysis
- Court appearances
- Digital and cyber crime and mobile phone forensic investigations
- Report writing
Timeline
Level 2 - Suicide and self harm prevention
The Skills Network
05.2023 - 07.2023
Level 2 - Understanding Autism
The Skills Network
05.2023 - 07.2023
Level 2 - Understanding Children and young people mental health and counselling
The Skills Network
01.2023 - 03.2023
Police officer
Sussex Police
11.2013 - Current
Police Community Support Officer
Sussex Police
06.2007 - 11.2013
Bailiff
DKB collections
03.2006 - 06.2007
Security area manager
Sabrewatch Security Limited
02.2000 - 03.2006
GCSEs - Secondary School
Holy Trinity School
09.1991 - 06.1996
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