JAMES JONES
Manchester,UK
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Customer Service Assistant
SAMSUNG EXPERIENCE STORE
Manchester, UK
06.2023 - 03.2025
- Kept up to date with advancements and new devices, to ensure customers were getting the right product
- Maintained cleanliness throughout the day and during shop closure
- Utilised excellent communication skills to provide detailed product information.
- Delivered exceptional after-sales service, encouraging repeat business.
- Trained new staff members, fostering a supportive working environment.
- Trained as a level one engineer to diagnose faults for repairs.
- Have been sent on multiple training event as a representative of the store.
- Improved customer service by efficiently handling queries and complaints.
Customer Assistant
VUE CINEMAS
Salford, UK
02.2020 - 06.2023
- Worked in a wide team to ensure customer satisfaction, with a focus on sales to upsell products to the customer
- Time management skills when dealing with fast screen cleaning turn-around times
- Various roles including bar, concessions, screen cleaning, opening and end of night clean down
- Restocking products including moving heavy items
- Working in a fast-paced environment, such as busy opening days
- Strong customer service, time management and organisational skills
- Strong verbal communication skills
- Working to a flexible schedule, including late night weekends and bank holidays
Video Editor
LEARN LIVE UK
Chorley, UK
09.2022 - 12.2022
- Edited interviews from various companies highlighting open jobs, apprenticeships and infomercials for livestream broadcasts, working with clients such as Balfour Beatty, Gatwick Airport and Network Rail
- Strong focus on client relationships, utilising strong customer service skills
- Developed documents to make the footage and audio more appealing
- Captivated audiences with creative special effects implementation.
- Assisted in script revisions to optimise storyline flow.
- Fostered team collaboration, resulting in improved production efficiency.
- Streamlined post-production workflow to expedite project completion.
- Created graphics using Adobe Premiere Pro, and After Effects to enhance videos.
- Set up and operated cameras to capture video feeds and specific shots.
Videographer/Editor
THE ORDER GROUP
Salford, UK
02.2022 - 08.2022
- Collaborated with a variety of different people to create advertisements for a start-up company
- Provided insight on creative decisions for the company, including using colour accurately to entice the audience, which they utilised on their website and products
- Took photos of the company product, and used Photoshop and After Effects to add different screens from the company app
- Aligned sound effects with visuals, enhancing storytelling impact.
- Met tight deadlines through efficient project management skills.
- Assisted colleagues on set, fostering strong teamwork dynamics.
- Managed multiple projects, ensuring timely delivery of all work.
Education
Bachelor of Arts - Film Production
Salford University
09.2018 - 06.2021
Skills
- Verbal communication
- Written communication
- Attention to detail
- Excel
- Social media platforms use
- Data entry efficiency
- Customer Service
- Sales techniques
- IT Skills
- Social media
- Premiere Pro
- After Effects
- Copywriting
- Research skills
- Ability to carry heavy items
- Flexible schedule
- Microsoft office suite proficiency
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Languages
Fluent in English
Moderate in Welsh
Custom
I authorise you to hold my sensitive data in this matter for the purposes of recruitment. References will be available upon request., Highly effective verbal and written communication skills., Able to work calmly under pressure with attention to detail., Strong problem solving and analytical skills., Microsoft Office suite, including Excel., Strong IT Skills, and understanding of social media., Advanced Premiere Pro and After Effects., Copywriting skills and strong research skills., Able to carry heavy items, and work to a flexible schedule.
Personal Information
Work Permit: I authorise you to hold my sensitive data in this matter for the purposes of recruitment. References will be available upon request.
Affiliations
- Guitar
- Film and TV
Accomplishments
I achieved top 10 in sales figures for Samsung UK
Certification
First class degree in Film Production
Samsung accredited L1 engineer
Timeline
Customer Service Assistant
SAMSUNG EXPERIENCE STORE
06.2023 - 03.2025
Video Editor
LEARN LIVE UK
09.2022 - 12.2022
Videographer/Editor
THE ORDER GROUP
02.2022 - 08.2022
Customer Assistant
VUE CINEMAS
02.2020 - 06.2023
Bachelor of Arts - Film Production
Salford University
09.2018 - 06.2021
First class degree in Film Production
Samsung accredited L1 engineer
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