Summary
Overview
Work history
Education
Skills
Timeline
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James Ireland

Coventry,United Kingdom

Summary

Accomplished professional with extensive expertise in electrical engineering and customer relationship management. Demonstrates proficiency in the Microsoft Office suite, technical problem-solving, and strategic planning. Proven track record of leadership in diverse environments, with a strong focus on KPI tracking and electrical equipment inspection. Adept at installing electrical components and managing LV electrical engineering projects. Career goals include leveraging technical proficiency to drive innovation and efficiency in engineering solutions.

Overview

11
11
years of professional experience
9
9
years of post-secondary education

Work history

Service team lead

Kelvatek
Coventry, West midlands
08.2021 - Current
  • Led team in resolving customer inquiries and complaints efficiently.
  • Led a team of customer support representatives, ensuring high-quality service delivery to clients.
  • Developed processes to improve customer satisfaction and reduce response time.
  • Oversaw daily operations of field service team and workshop engineers ensuring high-quality customer support.
  • Coordinated scheduling and dispatching of technicians to optimise service delivery.
  • Reviewed and analysed service reports to identify trends and areas for improvement.
  • Coordinated field service activities to ensure timely response.
  • Developed and implemented preventive maintenance schedules to enhance equipment reliability.
  • Trained new staff on repair techniques and safety procedures to enhance productivity.
  • Led a team of customer support representatives, ensuring high-quality service delivery to clients.
  • Developed training materials and conducted workshops to enhance team members' product knowledge and skills.
  • Worked flexible hours, covering nights, weekends and bank holidays.

Field service engineer

Kelvatek
Coventry, West midlands
08.2018 - 08.2021
  • Diagnosed and resolved technical issues in field environments to ensure optimal system performance.
  • Completed root cause analyses after critical incidents, prevented recurrence.
  • Conducted thorough inspections and maintenance on Low voltage protection equipment to prolong lifespan and enhance reliability.
  • Developed and delivered training sessions for Network engineers for companies such as National grid, Electricity north west and SSE to improve technical skills and knowledge.
  • Utilised advanced diagnostic tools to identify faults and streamline repair processes for various systems.
  • Led team in executing preventive maintenance schedules to minimise downtime.
  • Streamlined training delivery methods to optimise learning experiences and participant outcomes.
  • Installed complex systems and equipment in accordance with technical specifications and safety standards.

Electrical repair technician

Kelvatek
Coventry, West midlands
08.2014 - 08.2018
  • Operated diagnostic tools and equipment to identify faults and ensure efficient repairs.
  • Diagnosed electrical issues in automated electrical systems used in substation's and distribution systems
  • Collaborated with clients to explain repair processes and provide recommendations for improvements.
  • Maintained accurate records of repairs and services to ensure compliance with regulations.
  • Managed multiple projects, ensuring timely completion and high-quality work.

Education

NVQ Level 3 - Electrical engineering

Coventry college
Coventry
08.2014 - 08.2018

GCSEs - Maths, Science, English and Engineering

Woodlands academy
Coventry
09.2009 - 06.2014

Skills

  • Microsoft office suite proficiency
  • Leadership in diverse environments
  • Technical proficiency
  • KPI tracking
  • Customer relationship management
  • Electrical circuitry knowledge
  • LV electrical engineering
  • Installing electrical components
  • Electrical equipment inspection
  • Problem-solving
  • Strategic planning
  • Leadership

Timeline

Service team lead

Kelvatek
08.2021 - Current

Field service engineer

Kelvatek
08.2018 - 08.2021

Electrical repair technician

Kelvatek
08.2014 - 08.2018

NVQ Level 3 - Electrical engineering

Coventry college
08.2014 - 08.2018

GCSEs - Maths, Science, English and Engineering

Woodlands academy
09.2009 - 06.2014

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James Ireland