James Hurd
Bedford,Bedfordshire
Summary
A professional with advanced expertise in all areas of the Revenues and Benefits Service, including Housing and Council Tax Benefit, Council Tax, and Non-Domestic Rates. Demonstrates exceptional literacy skills to interpret complex legislation and source documents, producing high-quality submissions for appeal tribunals, complaint responses, training materials, policies, strategies, procedures, information bulletins, management reports, and staff assessments. Skilled in cross-team collaboration and governance understanding to drive operational excellence while ensuring compliance with regulatory standards. Committed to delivering impactful solutions that enhance organisational efficiency and stakeholder satisfaction.
Overview
14
14
years of professional experience
Work history
Quality & Compliance manager
Bedford Borough Council
Bedford
2012.04 - Current
- Lead three separate teams that are responsible for:
- All appeals and revision requests regarding decisions made regarding Housing Benefit and Council Tax Reduction
- a Visiting service for the Council Tax and Non Domestic Rates which includes the reporting of new and altered properties to be banded/rated
- Spearheaded new initiatives for continuous improvement & in response to new legislation or directions from central government and Council
- Streamlined workflow procedures, enhancing overall efficiency within the team.
- Drove improvements in procedural documentation, leading to more efficient workflows.
- Conducted staff training sessions Implemented a robust compliance monitoring system to enhance adherence to statutory requirements
- Enhanced the effectiveness of compliance reporting systems through meticulous data analysis.
- Oversaw complaint handling procedures, ensuring swift resolution whilst adhering to regulatory guidelines.
- Maintained company certifications by regularly reviewing and updating compliance documentation.
Education
IRRV Honours - Benefit
IRRV
LondonHND - Landscape and Amenity Management
Writte College
Chelmsford, EssexSkills
An advanced knowledge of all the areas the Revenues and Benefits Service, covering Housing and Council Tax Benefit, Council Tax and Non-Domestic Rates
A high level of literacy to be able to interpret source documents/evidence/legislation and then create and maintain a variety of documents including:
- Submissions to the Appeal Tribunal;
- Letters in response to appeals, and complaints
- Training plans and course material;
- Policies and strategies;
- Procedures – both technical and customer orientated;
- Information bulletins, to staff, senior management, members and
- Reports for/from management and outside agencies; and
- Staff assessments
- Collaborates across teams
- Governance understanding
Timeline
Quality & Compliance manager
Bedford Borough Council
2012.04 - Current
IRRV Honours - Benefit
IRRV
HND - Landscape and Amenity Management
Writte College