James Hung
Solihull,England
Summary
Dynamic professional with a proactive mindset and strong adaptability, excelling in positive customer service and effective communication. Demonstrates personal initiative and expertise in performance feedback, utilising video analysis and technical drill designing to enhance outcomes. Skilled in risk assessment, aiming to leverage these competencies towards impactful contributions in future roles.
Proficient in canva, photoshop, indesign, and very passionate about media hoping to pursue the carrier.
Overview
4
4
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work history
Cashier/Stocker
China Mini Market
Coventry, England
2023.02 - 2024.03
- Handled high volumes of transactions during holiday seasons efficiently.
- Maintained clean and organised workspace to ensure efficient service.
- Processed payments swiftly for improved customer experience.
- Took initiative in restocking shelves during downtime, enhancing product availability.
Till Operator
Ji Chicken Shop
Coventry, England
2022.03 - 2024.04
- This includes talking to customers and good communication skills
- Enthusiastically promoted store loyalty cards to increase sign-ups.
- Ensured customer satisfaction by handling their transactions efficiently.
- Processed refunds and returns with understanding and empathy to maintain customer loyalty.
Swim coach
David Lloyd Leisure
Solihull, West Midlands county
2025.08 - Current
- Enhanced team spirit through organising regular social activities outside of practice hours.
- Prepared swimmers mentally for upcoming competitions through relaxation techniques and positive reinforcement strategies.
- Assessed individual swimmer performance to identify areas for improvement.
- Fostered a supportive team environment with clear communication and motivational techniques.
- Delivered one-on-one coaching for swimmers requiring additional support or challenge.
- Adapted to working with and supporting people of all ages and abilities.
Operations assistant
David Lloyd Leisure
Solihull, West Midlands county
2025.03 - Current
- Supported the day-to-day running of the club by ensuring effective teamwork and communication across multiple departments.
- Maintained high standards of cleanliness and adhere to health and safety guidelines.
- Handled bookings and enquires, and assisted with events planning.
- Responsible for opening and closing procedures, monitoring equipment and facilities, and reporting maintenance or security issues.
Pool lifeguard
David Lloyd Leisure
Solihull, West Midlands county
2024.06 - Current
- Interacted with members politely to ensure excellent customer service.
- Demonstrated rescue techniques during lifeguard training sessions, promoting best practices within team members.
- Provided first aid and emergency care for injuries, demonstrating prompt and efficient response.
- Assisted management with administrative tasks improving operational efficiency.
- Responded swiftly to emergencies, contributing to overall safety of the facility.
- Inspected lifesaving equipment regularly, including pool tests, ensuring readiness for duty at all times.
Education
UAL Level 3 Diploma - Creative Media Production and Technology
Solihull College and University Blossomfield
Solihull 2023.09 - 2025.05
UAL Level 3 Diploma and Extended Diploma - Creative Media Production and Technology
Solihull College and University Centre
Solihull 2023.09 - 2025.05
GCSEs - Creative Imedia
Tudor Grange Academy Solihull
Solihull 2021.09 - 2023.06
GCSEs - Maths
Tudor Grange Academy
Solihull 2021.09 - 2023.06
GCSEs - English language
Tudor Grange Academy
Solihull 2021.09 - 2023.06
GCSEs - English literature
Tudor Grange Academy
Solihull 2021.09 - 2023.06
GCSEs - Drama
Tudor Grange Academy
Solihull 2021.09 - 2023.06
Skills
- Proactive mindset
- Adaptability
- Positive customer service
- Showing personal initiative
- Effective communication skills
- Performance feedback
- Utilisation of video analysis
- Technical drill designing
- Risk assessment capability
- Creating and presenting pitches
- First Aid
- Proficient with social media and editing software
Certification
RLSS UK Automated External Defibrillator Qualification Year 2024;
Swim England Qualifications Level 1 Swimming Assistant (Teaching) Year 2025;
RLSS UK Emergency First Aid at Work Qualification Year 2024;
RLSS UK Basic Life Support & Anaphylaxis Management Qualification Year 2024;
NPLQ Generation 10 Royal Life Saving Society UK Year 2024;
Swim England Qualifications Level 2 Teaching Swimming Year 2025;
References
David Lloyd Clubs- Lifeguard- HSManager.SolihullCranmore@davidlloyd.co.uk;
David Lloyd Clubs- Swim coach- Swimming.SolihullCranmore@davidlloyd.co.uk;
Timeline
Swim coach
David Lloyd Leisure
2025.08 - Current
Operations assistant
David Lloyd Leisure
2025.03 - Current
Pool lifeguard
David Lloyd Leisure
2024.06 - Current
UAL Level 3 Diploma - Creative Media Production and Technology
Solihull College and University Blossomfield
2023.09 - 2025.05
UAL Level 3 Diploma and Extended Diploma - Creative Media Production and Technology
Solihull College and University Centre
2023.09 - 2025.05
Cashier/Stocker
China Mini Market
2023.02 - 2024.03
Till Operator
Ji Chicken Shop
2022.03 - 2024.04
GCSEs - Creative Imedia
Tudor Grange Academy Solihull
2021.09 - 2023.06
GCSEs - Maths
Tudor Grange Academy
2021.09 - 2023.06
GCSEs - English language
Tudor Grange Academy
2021.09 - 2023.06
GCSEs - English literature
Tudor Grange Academy
2021.09 - 2023.06
GCSEs - Drama
Tudor Grange Academy
2021.09 - 2023.06