James Hillier
Salisbury,Wiltshire
Summary
I am a very honest person who has had significant time demonstrating strong leadership and operational skills both for Nicholas and Harris and Tesco's.
I know that James on a good day is a huge asset to any business. As I have matured I have realized I can put my hand to anything I choose, with a strong overall skillset.
Working at various levels from base level worker up to senior team gives me a broad understanding of different levels of business, how they operate and how decisions made directly effect operations.
I am not the type of person who wants to stay in a particular role indefinitely, in fact for me there is nothing more de-motivating than thinking tomorrow will just be the very same as today.
I am ready for a move, ready to demonstrate further improvements and to grow my skills in this business whichever path that takes me down.
Overview
17
17
years of professional experience
Work history
Material planner
Nicholas and Harris
Salisbury, Wiltshire
2024.01 - Current
- Continuous material availability has been a site enabler to the growth we have seen, when issues do arise they are seen in advance and clearly communicated to wider site team to save costs such as stranded labour/ waste tonnage
- Championed material planning settings within M3 managing safety stocks, order multiples, MOQ's to allow goods to be automated between warehouses, improving cost.
- Championed material on site-improving de-list/film change over's to reduce historical costs of excess redundant materials
- Openly share knowledge with entire team both in southern cluster materials but also with stores, despatch, warehouse management and technical teams.
- Built strong interpersonal relationships with procurement heads of departments, so when we do face a material availability crisis site is better able to garner wider support to protect service.
- Built very proactive relationships with the key supplier, flour, packaging, fruits to better understand their challenges and how I can adapt the way I order stock to support them to get me what site needs when it needs it.
Warehouse manager
Nicholas and Harris
Salisbury, Wiltshire
2021.06 - 2024.01
- Delivered 3 solid BRC audits where members of my stores team were spoken about in closing meetings as they were so well engaged with the business.
- Improved departments knowledge of M3 and how to utilise the system better to despatch orders correctly across the 24/7 operation
- Improved stock variance at finished goods level significantly through enabling team to follow better daily process's. Coached and supported the team heavily shoulder to shoulder to deliver this
- Managed an annual cost centre budget without overspending on labour despite skill set challenges when any staff absence(holiday/sick)
- Improved departments understanding of health and safety in the workplace
- Led my team with honesty, integrity, positivity while championing their achievements with the wider site team. All with a smile on my face
Stock contoller
nicholas and harris
Salisbury, Wiltshire
2018.10 - 2021.05
- Leant brand new system M3 for managing material stock levels in warehouse
- Trained team and developed traceability procedures with stores team
- Trained team on how to book in deliveries to M3, move stock around warehouse and into production while maintaining stock accuracy at all times
- Worked to improve warehouse standards from a very poor operation to the gold standard on site at the time, gaining team of the year award at end of year awards ceremony
- Audit standard went from site leadership team not wanting an auditor to ask about raw material storage conditions to senior team actively wanting to show auditor the warehouse areas as they had confidence area I was in charge of was safe at all times.
Lead manager
Tesco Extra Salisbury
Salisbury, Wiltshire
2009.05 - 2017.10
- Held various positions up to Deputy Manager Andover Extra from 2011 to 2015 in a cat 8 extra store which had a turnover in excess of £1.3M per week
- Managed up to 9 Team Managers reporting directly to me, in Andover I was senior manager and responsible for over 350 colleagues
- Championed great customer service coaching managers to deliver outstanding customer experience
- Developed team members who had potential through mentoring and sharing knowledge and letting other make their mistakes in a safe environment
- Led teams to deliver fantastic shop floor and warehouse standards especially at peak trade, Christmas and Easter
- Accountable for payroll budget of over 130K per week whilst deputy at Andover Extra
- One of only Extra's in group to deliver significant positive like for like sales growth whilst majority of Extra format was in a trend of slight decline(Andover)
Education
GCSEs -
Sir Bernard Lovell School
BristolSkills
- Excellent verbal and written communication skills
- Extremely fast and adaptable at learning new skills, techniques and behaviours
- Loves a challenging day and to be at the centre of operations, I am nosey and enjoy making things happen
- Enjoy's problem solving and quickly understands logic and routine, understanding what may have broken down to cause a problem
- Have proven myself adept at systems M3/ various excel
- Always striving to improve and learn from mistakes as they occur
- Reliable, professional, builds strong bonds with key stakeholders Very honest while taking accountability and ownership seriously
- Utilises company forecasts to plan changes to materials to reduce supply chain costs
Timeline
Material planner
Nicholas and Harris
2024.01 - Current
Warehouse manager
Nicholas and Harris
2021.06 - 2024.01
Stock contoller
nicholas and harris
2018.10 - 2021.05
Lead manager
Tesco Extra Salisbury
2009.05 - 2017.10
GCSEs -
Sir Bernard Lovell School