James Heyburn

• Oversaw all customer inquiries and provided exceptional customer service
• Offered expert knowledge and guidance to customers to enhance their trip experience
• Developed a strategy for the 'live chat' function, resulting in a 6% increase in conversion rate from inquiries to bookings
• Exceeded 3 out of 4 monthly targets, including surpassing £17.5k in Gross Margin in January
• Managed customer complaints by providing solutions and managing expectations effectively
• Demonstrated strong time management and organizational skills to efficiently handle a high volume of inquiries and tasks
• Contributed to the operations team by fulfilling duties both internally and in customer-facing roles

• Provided exceptional customer service by exceeding expectations and addressing customer needs effectively
• Maintained the highest level of visual merchandising and store conditions to enhance customer experience
• Processed payments accurately and efficiently to ensure smooth transactions
• Ensured the cleanliness of the shop at all times to uphold a professional appearance
• Received and verified the quality and quantity of new shipments to maintain inventory accuracy
• Implemented health and safety procedures and regulations to create a safe environment for customers and staff.

https://www.sportingferret.com/author/j-a-heyburngmail-com/

• Writing and Producing digital sports content
• Research current/historicals sporting narratives

Demonstrated proficient use of Excel skills to effectively organize and analyse data
Provided exceptional customer service to clients by addressing inquiries and resolving issues in a timely manner
Supported office administration tasks by managing schedules, filing documents, and coordinating meetings