James Heath
Lancaster ,Lancashire
Summary
I have an extensive background in the hospitality trade, working as a head chef and kitchen manager, as a result of the Covid pandemic i retrained to become a delivery driver for multi and single drop roles.
As a Head Chef i was responsible for all aspects of kitchen management and maintenance - working with suppliers and equipment companies to get the best quality and standard of product. I was creating menus, sourcing suppliers, designing kitchens and working in customer facing roles handling cash payments.
As a delivery driver I enjoy the variety of the role, meeting new people and I have a genuine love for driving. I pride myself on efficiency whilst maintaining excellent service.
Overview
28
28
years of professional experience
Work History
Self Employed Single Drop Courier
CX
04.2023 - Current
- I am currently a member of the 'CX' network of delivery couriers
- My role includes bidding for and completing single or multi drop jobs nationwide
- I have built up an excellent reputation on CX and with a number of large and independent companies. I currently hold 100% positive feedback.
- I am often approached specifically to complete jobs due to my efficiency, speed and overall professionalism being the preferred courier for many local companies
- I will complete jobs all over the UK meaning my knowledge of towns and cities has developed well and I am a confident driver
- I am able to build relationships with businesses and individual customers alike and pride myself on delivering good, clear and polite communication
- I complete all my own paperwork ensuring proof of delivery is always obtained. I am efficient and organised in terms of record keeping
- I enjoy driving and meeting new people whether that be locally or further afield
Self Employed Multi Drop Driver
Yodel / Evri
04.2020 - 04.2023
- As a self employed driver I was responsible for multiple local rounds, planning routes based on delivery addresses to utilise my time and ensure I was delivering in the most efficient way
- I built up relationships with customers who I delivered to regularly and often went above and beyond for the more vulnerable or those who needed assistance to take their packages upstairs or into another part of the house
- When planning my daily route I would provide delivery windows and pride myself on meeting those almost without exception
- This role developed my knowledge of the Lancaster, Morecambe and Heysham area and surrounding locations
- Followed company protocols for a consistent customer experience.
Relief Chef
AWOL Agency
11.2017 - 03.2020
- I was working as a self employed as a relief chef, obtaining contracts via AWOL agency but also through contacts of my own
- My roles were all sous chef and head chef level and involve fitting into existing teams for a short contract or working for a longer period to help develop a regular level of cover
- I was required to adapt to a range of cuisines and cooking styles and enjoy extending my knowledge and skills as I take on new roles
- Kitchen management such as placing orders, staffing, rotas, creating menus
- Regular liaison with suppliers and companies who work within the hospitality industry. I built many lasting working relationships with food suppliers, kitchen equipment companies and support roles.
- Managed inventory effectively, minimising waste and reducing costs.
- Maintained kitchen hygiene standards whilst ensuring smooth daily operations.
Chef and Kitchen Manager
Bob-In Café
Arnside
09.2016 - 11.2017
- The café is a small, local business using the ingredients found in the lake district to create homemade dishes cooked fresh to order
- I began working at the café as a consultant chef to help implement changes at the start of the new season
- The owners were looking for guidance and experience to re-design the kitchen to include an extension along with changes to the café area to modernise and make it more attractive and functional
- I was also asked to review the menu and create something fresh and local that would entice a new group of customers to the café
- I was able to approach new suppliers to help with pricing the menu to make a profit but also use good quality ingredients and champion local produce
- I also implemented regular stock taking, cleaning rotas and staff training in line with newly written service standards
- I also regularly undertook a customer facing role taking orders, working on the till and delivering food to tables.
- In the season that I was there the business has seen an almost 50% growth year on year and a 11% reduction in food costs and wastage
- I enjoyed the chance to put my years of experience and knowledge to good use in order to help a couple expand and improve their business
Relief Chef
AWOL Recruitment Agency
06.2015 - 09.2016
Chef
The Borough & The Lodge
Lancaster
06.2015 - 05.2016
Relief Chef
AWOL Recruitment Agency
05.2014 - 05.2015
Head Chef
Paulo Giannis
Lancaster
07.2012 - 05.2014
Sous Chef
The Borough
Lancaster
03.2011 - 04.2012
Agency Chef
Berkley Scott
Leeds
11.2010 - 03.2011
Area Relief Head Chef
Mitchell’s of Lancaster
06.2010 - 10.2010
Head Chef
The Wagon and Horses
Lancaster
09.2008 - 06.2010
Head Chef
The Tithe Barn
Lancaster
05.2008 - 09.2008
Chef
The Borough
Lancaster
11.2007 - 04.2008
Sous Chef
Verdes
Lancaster
07.2007 - 11.2007
Head Chef
The Slug and Lettuce
Leeds
03.2005 - 07.2007
Relief Head Chef
SFI/Laurel Pub Company
Manchester
06.2004 - 03.2005
Head Chef
Persia
Manchester
01.2001 - 06.2004
Head Chef
Spaghetti House
Lancaster
01.1997 - 01.2001
Education
High School - G.C.S.E
Ripley St Thomas CofE High School
Skills
- Safe and reliable driving
- Chef and Kitchen Manager
- Excellent customer service
- Planning routes / journeys based on time expectations
- Parcel preparation
- Vehicle maintenance awareness
- Driving licence
- Manual handling
- Same day express courier
Timeline
Self Employed Single Drop Courier
CX
04.2023 - Current
Self Employed Multi Drop Driver
Yodel / Evri
04.2020 - 04.2023
Relief Chef
AWOL Agency
11.2017 - 03.2020
Chef and Kitchen Manager
Bob-In Café
09.2016 - 11.2017
Relief Chef
AWOL Recruitment Agency
06.2015 - 09.2016
Chef
The Borough & The Lodge
06.2015 - 05.2016
Relief Chef
AWOL Recruitment Agency
05.2014 - 05.2015
Head Chef
Paulo Giannis
07.2012 - 05.2014
Sous Chef
The Borough
03.2011 - 04.2012
Agency Chef
Berkley Scott
11.2010 - 03.2011
Area Relief Head Chef
Mitchell’s of Lancaster
06.2010 - 10.2010
Head Chef
The Wagon and Horses
09.2008 - 06.2010
Head Chef
The Tithe Barn
05.2008 - 09.2008
Chef
The Borough
11.2007 - 04.2008
Sous Chef
Verdes
07.2007 - 11.2007
Head Chef
The Slug and Lettuce
03.2005 - 07.2007
Relief Head Chef
SFI/Laurel Pub Company
06.2004 - 03.2005
Head Chef
Persia
01.2001 - 06.2004
Head Chef
Spaghetti House
01.1997 - 01.2001
High School - G.C.S.E
Ripley St Thomas CofE High School
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