Summary
Overview
Work history
Education
Skills
Timeline
Generic

James Harris

Consett,Durham

Summary

Determined professional with ability to remain calm under pressure, handle challenging situations with empathy and maintain secure environment. Demonstrates strong skills in communication and conflict resolution. Committed to making positive impact in my desired role.

Experienced in managing and supervising detainees with focus on maintaining safety and security. Skilled in conflict resolution, de-escalation techniques, and ensuring compliance with regulations. Committed to creating secure and humane environment through strong communication and observational abilities.

Firm-but-fair rule enforcer committed to safety and security. Commands trust and build rapport with people from vastly different backgrounds. Offers exceptional observational skills, attention to detail and emotional resilience.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

19
19
years of professional experience

Work history

Detention Officer

Northumbria Police Force
Newcastle Upon-Tyne, Newcastle Upon-Tyne
08.2007 - Current
  • Facilitating communication between detainees and their legal representation, ensuring fair legal processes.
  • Overseeing daily observations within the detention suite, maintaining order and discipline among detainees.
  • Assisted in de-escalating volatile situations, ensuring detainee and staff safety.
  • Documentation of all personal belongings following thorough searches of detainees. Assisted by the use of force ICT systems.
  • Taking of forensic sampling such as fingerprints, ID procedures, DNA sampling & drug testing.
  • Providing evidence for court trials when required.
  • Liaising with outside agencies such as mental health teams, court services, legal teams and transport services.
  • Providing first aid assistance.

Firefighter

County Durham & Darlington fire & rescue service
Consett, Durham
10.2019 - 04.2022
  • Responding to emerging calls in areas including fire rescue, road traffic incidents, incidents at height, water rescue, trauma first aid and hazardous chemical incidents.
  • Participated in rigorous physical training routines, maintaining peak condition for duty.
  • Conducted post-incident analysis to improve future responses and strategies.
  • Working within the local community to education order to try prevention of incidents.
  • Improved community awareness by conducting fire safety workshops.
  • Demonstrated quick decision-making skills during high-pressure situations leading to positive outcomes.
  • Collaborated with police and paramedics, enhancing incident management efficiency.
  • Completed detailed incident reports following emergency responses as part of standard procedures.
  • Maintained fitness levels to meet physical demands of role.

Holiday representative

TUI Holidays
Sestriere, Turin (Italy)
10.2006 - 04.2007
  • Offered support, promoted cultural understanding amongst international guests.
  • Facilitated communication between guests and hotel staff for seamless service.
  • Assisted guests with booking sores ski events, eliminated travel hassles.
  • Planning and organising a full and comprehensive after ski schedule to entertain guests and meet sales targets.
  • Mountain guiding groups of up to 20 persons at any one time safely.
  • Handling of administrative tasks and streamlining daily operations.
  • Solved guest complaints for improved holiday experience.

Education

Advanced GNVQ - Leisure & Tourism

Coquet High School Sixth Firm
Amble
06.2000

GCSEs - All 11 GCSE’s

Coquet High School
Amble
06.1998

Skills

  • Resilience and stamina
  • Data protection act understanding
  • Digital record keeping
  • CCTV monitoring proficiency
  • Self-Defence techniques
  • Professional boundaries understanding
  • Security procedures knowledge
  • Tactical communication
  • Interpersonal relationship building
  • Calm under pressure
  • Assertiveness
  • Behaviour management
  • Incident report writing
  • Confidentiality aware
  • Emergency response training
  • Mental health awareness
  • Empathetic listener
  • Safety inspection practices
  • Use of set guidelines
  • Communication proficiency
  • Radio communication proficiency
  • Search and seizure procedures
  • Safety consciousness
  • Resilience under pressure
  • Professional integrity
  • Health and Safety Compliance
  • Cultural awareness
  • Interpersonal communication
  • Resourcefulness
  • Strategic planning
  • Conflict Resolution
  • Customer service excellence
  • First Aid and CPR certified
  • Relationship-building
  • Computer literacy
  • Situational awareness
  • Time-management
  • Stress tolerance

Timeline

Firefighter

County Durham & Darlington fire & rescue service
10.2019 - 04.2022

Detention Officer

Northumbria Police Force
08.2007 - Current

Holiday representative

TUI Holidays
10.2006 - 04.2007

Advanced GNVQ - Leisure & Tourism

Coquet High School Sixth Firm

GCSEs - All 11 GCSE’s

Coquet High School
James Harris