James Hardy
Brentwood,Essex
Summary
Dynamic asset servicing professional with a strong foundation in leadership and team building. Proficient in Euroclear, DTCC, SWIFT, and Bloomberg systems, demonstrating exceptional problem-solving and client service skills. Committed to leveraging expertise to drive organisational success and foster collaborative environments.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
EMEA Corporate Actions Client Services Lead
Morgan Stanley
London
08.2022 - Current
- Responsible for the management of a team of 5 client services representatives, serving external clients and internal stake holders including Prime Brokerage, Firm Trading and Stock loan desks
- Responsible for the continued onboarding of the direct client coverage model for EMEA asset servicing and managing external client relationships for corporate actions.
- SME for Morgan Stanley equity and fixed income global corporate actions processes and procedures
- First point of escalation for sensitive business corporate actions queries
EMEA Corporate Actions Client Service Rep
Morgan Stanley
London
04.2018 - 08.2022
- Proactively managed all Prime Brokerage and firm trading asset servicing queries , related to Corporate Actions and Income processing.
- Building and maintaining client relationships across the organisation
- Improved client satisfaction with diligent problem-solving skills.
- Delivering corporate action training to internal stakeholders growing a network within operations and front office.
EMEA Corporate Actions Processing
Morgan Stanley
London
04.2015 - 04.2018
- Responsible for processing EMEA equity voluntary corporate action events for enhanced client service.
- Performed daily reconciliations to identify and resolve discrepancies swiftly.
- Managing effective relationships with clients via the corporate actions client service teams.
- Monitored market announcements closely, keeping clients informed about important updates.
- Liaised effectively with custodians to ensure accurate event details were captured.
- Supported risk management efforts by identifying potential risks in corporate actions processes.
Senior Corporate Actions Supervisor
Citibank
London
05.2011 - 04.2015
- Managing 3 fixed income corporate actions processors for the ICSD market.
- Authorising end to end high risk bond corporate action events including events creation, deadline management and payment processing for fixed income securities.
- Lead team meetings, ensured clear communication amongst all members.
- Increased focus on identifying control deficiencies, aswell as further enhancing the current abilities of the teams procedures and core processing systems.
- Resolved queries from internal teams regarding complex corporate actions scenarios.
- Performed daily monitoring and validation activities, ensuring data integrity across various platforms.
Corporate Actions Analyst
Citibank
London
11.2007 - 05.2011
- End to End processing of high volumes of fixed income corporate action and redemption events for the ICSD market
- Reviewed and verified incoming corporate actions data from multiple sources, enhancing data integrity.
- Managed complex events successfully, meeting tight deadlines under pressure.
- Supported risk management efforts by identifying potential risks in corporate actions processes.
- Maintained up-to-date knowledge of industry regulations, helping maintain compliance standards.
Education
Bachelor of Arts - International Business
The University of Liverpool
Liverpool 09.2004 - 05.2007
Skills
- Leadership
- Team building
- Knowledge of Euroclear, DTCC , SWIFT & Bloomberg
- Problem-solving
Affiliations
- Fitness Enthusiast
Certification
IOC Investment in Operations Certificate.
Timeline
EMEA Corporate Actions Client Services Lead
Morgan Stanley
08.2022 - Current
EMEA Corporate Actions Client Service Rep
Morgan Stanley
04.2018 - 08.2022
EMEA Corporate Actions Processing
Morgan Stanley
04.2015 - 04.2018
Senior Corporate Actions Supervisor
Citibank
05.2011 - 04.2015
Corporate Actions Analyst
Citibank
11.2007 - 05.2011
Bachelor of Arts - International Business
The University of Liverpool
09.2004 - 05.2007
IOC Investment in Operations Certificate.
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