Summary
Overview
Work history
Education
Skills
Timeline
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James Hanson

James Hanson

Haddenham,Buckinghamshire

Summary

Enthusiastic client and sales manager with over 6 years of experience. Secures team success through hard work, attention to detail and excellent organisation.


Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings.

Overview

10
10
years of professional experience
3
3
years of post-secondary education

Work history

Audiology technician

Aston Hearing
Thame, Oxfordshire
01.2022 - Current
  • Maintained updated knowledge regarding industry research and emerging technologies.
  • Educated patients with hearing loss on relevant accessories and hearing devices.
  • Serviced and repaired hearing aids.
  • Kept in constant communication with manufacturers regarding sales and repair orders.
  • Built strong working relationships with hearing technology manufacturers.
  • Maintained oversight of the branch hearing aid supply chain, addressing/escalating issues as they arose.
  • Worked as part of a multi-skilled clinical and business support team to deliver excellent, transformational hearing care to our clients and their wider families.

Vodafone Sales Manager

Vodafone UK
High Wycombe, Buckinghamshire
06.2019 - 01.2022
  • Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
  • Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
  • Monitored sales team performance, providing effective training to help reach revenue and profit targets.
  • Retained existing customers and substantially grew customer base, product line and sales volume.
  • Strengthened profit opportunities by developing key customer relationships and effectively managing time/resources to meet sales and service standards.
  • Fostered local relationships to ensure growth and excellent customer service.

Vodafone Store Manager

Vodafone UK
Marlow, Buckinghamshire
08.2018 - 06.2019
  • Hired, trained and supervised a team of eight. Helping them to meet daily, weekly and monthly sales goals.
  • Set SMART goals for store team, developing staff abilities and increasing sales performance by over 200%
  • Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
  • Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
  • Understood what drives overall business success and prioritised and delivered quality results.
  • Analysed local marketing information to help guide promotions and offers.


Business development executive

Vodafone Business
Newbury, West Berkshire
05.2015 - 08.2018
  • Developed and implemented value-adding strategies to increase product and service profitability.
  • Strategised with sales teams to prospect and qualify potential customers within assigned geographic territories.
  • Completed market research to map key segments and expand customer base.
  • Strengthened profit opportunities by developing key customer relationships and effectively managing time/resources to meet sales objectives.
  • Performed post-renewal tasks by booking orders, and maintaining accurate records of renewal opportunities and contract records.
  • Established and maintained client relationships through superb communication.
  • Leveraged industry, competitor and product knowledge trends to shape value added solutions and approaches.
  • Maintained currency on industry trends and changes and participated in professional development opportunities to strengthen product and knowledge.

Department manager

Primark
Reading, West Berkshire
09.2014 - 05.2015
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed a team of over 30. Ensuring first class workmanship and successful delivery of KPI targets.
  • Coached sales associates in product specifications, sales incentives and selling techniques.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Developed empowering employee culture focused on equipping staff to independently meet customer needs.

Education

Bachelor of Arts - History

Manchester Metropolitan University
Manchester
09.2010 - 07.2013

Skills

  • Ability to offer the highest standards of client service, establishing long-term relationships through sales and connection building
  • Excellent communicator, with the ability to engage with and influence others
  • Ability to remove barriers and make things happen
  • Ability to work as part of fast paced and multi-faceted team
  • Strong problem solver
  • Dedicated team player
  • Extraordinary communication skills
  • Driven and hard working

Timeline

Audiology technician

Aston Hearing
01.2022 - Current

Vodafone Sales Manager

Vodafone UK
06.2019 - 01.2022

Vodafone Store Manager

Vodafone UK
08.2018 - 06.2019

Business development executive

Vodafone Business
05.2015 - 08.2018

Department manager

Primark
09.2014 - 05.2015

Bachelor of Arts - History

Manchester Metropolitan University
09.2010 - 07.2013

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James Hanson